CCR2005210~
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COMMON COUNCIL - CITY OF MUSKEGO
RESOLUTION #210-2005
RECOMMENDATION REGARDING
CUSTOMER SERVICE/SPECIALTY CLERK DUTIES
WHEREAS, The employee currently filling the Customer Service/Specialty Clerk
position will retire on November 18, 2005; and
WHEREAS, The Clerk-Treasurer desires to fill the position with two part-time
employees; and
WHEREAS, It is proposed that two employees would work 1,105 hours each per year
as outlined in Attachment B; and
WHEREAS, The attached position description outlines the duties of the Customer
Service/Specialty Clerk position.
WHEREAS, The Finance Committee has recommended approval.
NOW, THEREFORE, BE IT RESOLVED That the Common Council of the City of
Muskego, upon the recommendation of the Finance Committee, does approve the
position description and the hiring of two part-time employees to perform the duties of
the Customer Service/Specialty Clerk position.
DATED THIS 8th DAY November ,2005.
SPONSORED BY:
FINANCE COMMITTEE
Ald. Bob Melcher
Ald. Nancy Salentine
Ald. Eileen Madden
This is to certify that this is a true and accurate copy of Resolution #210-2005 which
was adopted by the Common Council of the City of Muskego.
All.
Clerk-Treasurer
L----
. Attachment B
2006 Estimated Cost for Part Time Position
$11,072 - Assumes ave. $1 0.02/hr., 4.25 hours per day
$ 847 - FICA
$ 1,151 - Pension
$ 28 - Life ins.
ST = $13,098
$ 7,424 - Max. amount for health ins.
$20,522
Thus, for two positions = $41,044 if both participate in family health plan.
(Note: City Hall is open 8.5 hours per day.)
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City of Muskego
Position Description
Name: Department: City Clerk/Treasurer
Position Title: Customer Service/Soecialtv Service
Clerk
Pay Grade: FLSA: N
Date: November 2005 Reports To: City Clerk/Treasurer
KN 41 lp 123 PR 3Ce 26 AIR CI3b 35 WC-o Total 184 Gd.8
Purpose of Position
The purpose of this position is to perform reception and_customer service for City Hall and clerical tasks7
The work is performed under the direction of the City Clerk/Treasurer.
Essential Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all-
inclusive. Other duties may be required and assigned.
Provides a high degree of customer service when residents and customers make initial contact with City
Hall. Proactively assists all residents and customers by providing general information and if required
routes to the appropriate person or department.
Provides a variety of clerical duties, including but not limited to: assisting with tax payment inquiries,
input of dog license information, can provide assistance to other departments for mailings and other routine
office duties while working in the Clerk-Treasurer Department.
Reserves meeting rooms and maintains schedule of reserved rooms.
Operates TOO phone.
Additional Tasks and Responsibilities
While the following tasks are necessary for the work of the unit, they are not an essential part of the
purpose of this position and may also be performed by other unit members.
Records messages for meeting schedule on answering machine.
Unlocks files and offices, and opens switchboard.
Minimum Training and Experience Required to Perform Essential Job Functions
High school diploma or equivalent, vocational/technical training in office practice, one year
clerical/secretarial experience with public contact, PC experience, or any combination of education and
experience that provides equivalent knowledge, skills, and abilities.
. Physical and Mental Abilities Required to Perform Essential Job Functions
Language Ability and Interpersonal Communication
Ability to copy, compile, transcribe, file and post data.
Ability to advise and provide interpretation to others how to apply policies, procedures and standards to
specific situations.
Ability to utilize a wide variety of descriptive data and information, and computer software operating
manuals.
Ability to communicate effectively with City officials, City employees and the general public.
Mathematical Ability
Ability to add and subtract, multiply and divide, and calculate percentages, fractions, and decimals.
Judgment and Situational Reasoning Ability
Ability to use functional reasoning in performing semi-routine functions involving standardized work with
some choice of action.
Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation
of information against measurable criteria.
. Physical Requirements
Ability to operate a variety of office equipment including computer terminal, switchboard, typewriter,
telephone, fax machine, calculator/adding machine, photocopier, mailing machine and TDD phone.
Ability to coordinate eyes, hands, feet and limbs in performing semi-skilled movements such as data entry.
Ability to exert light physical effort in sedentary to light work, typically involving lifting and
stooping/kneeling. Ability to sustain prolonged visual concentration.
Ability to recognize and identify similarities or differences between characteristics of sounds associated
with job-related tasks.
Environmental Adaptability
Ability to work under safe and comfortable conditions where exposure to environmental factors such as
repetitive computer keyboard uses poses little risk of injury.
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. The City of Muskego is an Equal Opportunity Employer. In compliance with the Americans with
Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities
and encourages both prospective and current employees to discuss potential accommodations with the
employer.
Employee's Signature Supervisor's Signature
Date Date
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