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LIBRARY BOARD Packet 12192023CITY OF MUSKEGO LIBRARY BOARD AGENDA , l 12/19/2023 i PM Lbr Library Conference Room, S73 W16663 Janesville MUSKEGO Road PUBLIC LIBRARY IDEAS. INFORMATION. COMMUNITY. Please click the link below to join the webinar: https://us02web.zoom.us/j/84018841758 Webinar ID: 840 1884 1758 Phone: 312-626-6799 To request an accommodation for attending the meeting in person, please call 262-971-2100 at least 24 hours in advance. CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT CONSENT AGENDA Approval of Minutes - November 21, 2023 November 21, 2023 Minutes November 2023 Financials November 2023 Financials PRESIDENTS REPORT DIRECTOR'S REPORT December 2023 Director's Report December Library Director Report UNFINISHED BUSINESS Discussion update and possible action may be taken on any or all of the following: NEW BUSINESS Discussion update and possible action may be taken on any or all of the following: Discussion/Action: Approval of 2024-2028 Library Strategic Plan 1 Strategic Plan Data Brief Discussion: Feedback to Personnel Committee Regarding 2023 Library Director Annual Evaluation NOTICE OF CLOSED SESSION The Library Board of the City of Muskego will meet at approximately 5:OOPM, or as soon thereafter as time permits on Tuesday, December 19, 2023 in the Library Conference Room, Muskego Public Library, S73 W16663 Janesville Road, Muskego, Wisconsin, following conclusion of consideration of the above portion of its regularly scheduled agenda, to vote on a motion to convene in closed session at said time and place for discussion relative to: Discussion relative to Feedback to Personnel Committee Regarding 2023 Library Director Annual Evaluation. The Library Board will hold the closed session in the Library Conference Room. A closed session for the above purpose is authorized pursuant to the provisions of Wis. Stats. Section §19.85(1)(c) , which authorizes a governmental body, upon motion duly made and carried, to meet in closed session to consider employment, promotion, compensation or performance evaluation data of any public employee over which the governmental body has jurisdiction or exercises responsibility. Upon conclusion of the closed session, the Library Board will convene in open session to consider its public agenda, including motions to recommend approval or rejection of the above -listed deliberations or any of the public agenda items that have not been acted upon. OPEN SESSION COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT NOTICE IT IS POSSIBLE THAT MEMBERS OF AND POSSIBLY A QUORUM OF MEMBERS OF OTHER GOVERNMENTAL BODIES OF THE MUNICIPALITY MAY BE IN ATTENDANCE AT THE ABOVE -STATED MEETING TO GATHER INFORMATION; NO ACTION WILL BE TAKEN BY ANY GOVERNMENTAL BODY AT THE ABOVE -STATED MEETING OTHER THAN THE GOVERNMENTAL BODY SPECIFICALLY REFERRED TO ABOVE IN THIS NOTICE. ALSO, UPON REASONABLE NOTICE, EFFORTS WILL BE MADE TO ACCOMMODATE THE NEEDS OF DISABLED INDIVIDUALS THROUGH APPROPRIATE AIDS AND SERVICES. FOR ADDITIONAL INFORMATION OR TO REQUEST THIS SERVICE, CONTACT MUSKEGO CITY HALL, (262) 679-4100. K CITY OF MUSKEGO LIBRARY BOARD MINUTES 11 /21 /2023 5:00 PM Library Conference Room, S73 W16663 MUSKEGO Janesville Road PUBLIC. LIBRARY IDEAS. INFOR,.f. TION. COMMUNITY. Please click the link below to join the webinar: https://us02web.zoom.us/j/88199002281 Webinar ID: 881 9900 2281 Phone: 312-626-6799 To request an accommodation for attending the meeting in person, please call 262-971-2100 at least 24 hours in advance. CALL TO ORDER PLEDGE OF ALLEGIANCE President Konkel called the meeting to order at 5:01PM. ROLL CALL Present were President Konkel, Trustee Blair, Trustee Foundos, Trustee Humphreys, Trustee Kangas, Trustee B. Schroeder, Alderperson D. Schroeder, Trustee Woodward and Director Larson. Trustee Heinowski was excused. Trustee Blair left at 5:25PM. STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT CONSENT AGENDA Trustee B. Schroeder made a motion to approve the CONSENT AGENDA, Trustee Woodward seconded. Motion Passed 7 in favor. Approval of Minutes - October 17, 2023 October 2023 Financials PRESIDENTS REPORT DIRECTOR'S REPORT November 2023 Director's Report UNFINISHED BUSINESS Discussion update and possible action maybe taken on any or all of the following: NEW BUSINESS Discussion update and possible action maybe taken on any or all of the following: Discussion/Action: Approval of annual Bridges CAFE Addendum Agreement Trustee Foundos made a motion to approve the annual Bridges CAFE Addendum Agreement, Trustee Woodward seconded. Motion Passed 7 in favor. 3 Discussion/Action: Library Study Room Project Update Trustee Kangas made a motion to approve Library study room pod purchase. Alderperson D. Schroeder seconded. Motion Passed 6 in favor. Discussion: 2023 Action Plan Year End Review Discussion: Review of draft of 2024-2028 Muskego Public Library Strategic Plan COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT Trustee Woodward made a motion to adjourn, Trustee Kangas seconded. Motion Passed 6 in favor. Meeting adjourned at 6:24 PM. NOTICE IT IS POSSIBLE THAT MEMBERS OF AND POSSIBLY QUORUM OF MEMBERS OF OTHER GOVERNMENTAL BODIES OF THE MUNICIPALITY MAY BE IN ATTENDANCE AT THE ABOVE -STATED MEETING TO GATHER INFORMATION; NO ACTION WILL BE TAKEN BY ANY GOVERNMENTAL BODY AT THE ABOVE -STATED MEETING OTHER THAN THE GOVERNMENTAL BODY SPECIFICALLY REFERRED TO ABOVE IN THIS NOTICE. ALSO, UPON REASONABLE NOTICE, EFFORTS WILL BE MADE TO ACCOMMODATE THE NEEDS OF DISABLED INDIVIDUALS THROUGH APPROPRIATE AIDS AND SERVICES. FOR ADDITIONAL INFORMATION OR TO REQUEST THIS SERVICE, CONTACT MUSKEGO CITY HALL, (262) 679-4100. 2 4 CITY OF MUSKEGO Payment Approval Report -Library Board Report Alpha Page: 1 Report dates: 11/1/2023-11/30/2023 Dec 06, 2023 11:OOAM Report Criteria: Detail report. Invoices with totals above $0 included. Paid and unpaid invoices included. [Report]. Description = {<>] " 1099 adjustment" Invoice Detail.Type = {>] "adjustments" Invoice Detail.GL account = "1000571000000'-"1000571999999","5020000000000'-"5029999999999","5030000000000'-"5039999999999","4100890716500'-"4100890716599" Invoice Number SegNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number AMAZON CAPITAL SERVICES 17K9-4WCF-C 1 Invoice PRINT 10/27/2023 11/26/2023 80.54 1123 100.05.71.01.5711 19G1-9PVY-M 1 Invoice FOL - KIDS 11/05/2023 12/05/2023 138.82 1123 100.05.71.00.5752 1CCY-X9LQ-G 1 Invoice KIDS INFINITY GAME TABLE & BAT 10/28/2023 11/27/2023 1,191.39 1123 100.05.71.00.5401 1CFJ-FQHV-Q 1 Invoice SWITCH GAME 11/13/2023 12/13/2023 39.99 1223 100.05.71.03.5711 1CPD-3JDG-D 1 Invoice 31NBOOK TAPE 11/04/2023 12/04/2023 68.48 1123 100.05.71.00.5702 1CPD-3JDG-D 2 Invoice CHARGING CABLES, TAPE, BATTE 11/04/2023 12/04/2023 231.31 1123 100.05.71.00.5701 1 F3J-GV7J-XP 1 Invoice 3 271N MONITORS - CIRC 11/20/2023 12/20/2023 389.97 1123 100.05.71.00.5505 1F3J-GV7J-XP 2 Invoice CORD PROTECTOR 11/20/2023 12/20/2023 13.99 1123 100.05.71.00.5701 1K7N-9C7L-1X 1 Invoice SWITCH GAMES 10/26/2023 11/25/2023 93.37 1123 100.05.71.03.5711 1KNC-6CMN-N 1 Invoice PRINT 10/30/2023 11/29/2023 37.84 1123 100.05.71.01.5711 1 LCN-RFWM-1 1 Invoice XBOX & SWITCH GAMES 11/16/2023 12/16/2023 79.98 1223 100.05.71.03.5711 1NHG-RX1X-P 1 Invoice PRINT 11/19/2023 12/19/2023 45.32 1223 100.05.71.01.5711 1NW1-W3XG- 1 Invoice SWITCH, XBOX, PLAYSTATION GA 11/04/2023 10/13/2128 229.64 1123 100.05.71.03.5711 1QC4-JJLK-PF 1 Invoice PENCIL SHARPENER, TAPE, EARB 10/30/2023 11/29/2023 196.99 1123 100.05.71.00.5701 1QC4-JJLK-PF 2 Invoice SOAP 10/30/2023 11/29/2023 7.44 1123 100.05.71.00.5703 1RRY-MWXP-6 1 Invoice SWITCH GAMES 10/27/2023 11/26/2023 119.98 1123 100.05.71.03.5711 1T4Q-NWWT-6 1 Invoice FOL - KIDS AMAZON CANCELED 11/09/2023 12/09/2023 138.82- 1123 100.05.71.00.5752 1W6C-QC4X-6 1 Invoice SWITCH CREDIT 10/27/2023 11/26/2023 .94- 1123 100.05.71.03.5711 1WVY-7FN7-P 1 Invoice SWITCH GAME 10/30/2023 11/29/2023 39.99 1123 100.05.71.03.5711 Total AMAZON CAPITAL SERVICES: 2,865.28 BAKER & TAYLOR COMPANY 2037885294 1 Invoice PRINT 10/19/2023 11/28/2023 563.42 1123 100.05.71.01.5711 2037890077 1 Invoice PRINT 10/24/2023 11/23/2023 447.64 1123 100.05.71.01.5711 2037898419 1 Invoice PRINT 10/25/2023 11/24/2023 517.32 1123 100.05.71.01.5711 2037903788 1 Invoice PRINT 10/27/2023 11/27/2023 1,139.59 1123 100.05.71.01.5711 2037903861 1 Invoice PRINT 10/27/2023 11/27/2023 333.81 1123 100.05.71.01.5711 2037904253 1 Invoice PRINT 10/27/2023 11/27/2023 281.39 1123 100.05.71.01.5711 2037912569 1 Invoice PRINT 11/01/2023 12/01/2023 1,855.37 1123 100.05.71.01.5711 Total BAKER & TAYLOR COMPANY: 5,138.54 BAKER & TAYLOR ENTERTAINMENT H66527350 1 Invoice AV 10/11/2023 11/10/2023 132.42 1123 100.05.71.02.5711 H66606720 1 Invoice AV 10/17/2023 11/16/2023 25.19 1123 100.05.71.02.5711 H66628040 1 Invoice AV 10/19/2023 11/18/2023 32.24 1123 100.05.71.02.5711 H66645450 1 Invoice AV 10/23/2023 11/22/2023 393.24 1123 100.05.71.02.5711 H66653510 1 Invoice AV 10/23/2023 11/22/2023 17.99 1123 100.05.71.02.5711 H66662300 1 Invoice AV 10/23/2023 11/22/2023 42.45 1123 100.05.71.02.5711 H66665830 1 Invoice AV 10/24/2023 11/23/2023 118.01 1123 100.05.71.02.5711 H66704030 1 Invoice AV 10/27/2023 11/27/2023 23.76 1123 100.05.71.02.5711 H66714080 1 Invoice AV 11/02/2023 12/02/2023 11.88 1123 100.05.71.02.5711 H66738640 1 Invoice AV 11/02/2023 12/02/2023 12.73 1123 100.05.71.02.5711 H66746910 1 Invoice AV 11/01/2023 12/01/2023 68.37 1123 100.05.71.02.5711 H66758150 1 Invoice AV 11/03/2023 12/03/2023 33.11 1123 100.05.71.02.5711 T24226070 1 Invoice AV 10/24/2023 11/23/2023 25.19 1123 100.05.71.02.5711 5 CITY OF MUSKEGO Invoice Number SegNo Type Total BAKER & TAYLOR ENTERTAINMENT: BIGELOW REFRIGERATION 70006 1 Invoice Total BIGELOW REFRIGERATION: CARDMEMBER SERVICE 1530EMNOV2 4 Invoice 1530EMNOV2 2 Invoice 1530EMNOV2 3 Invoice 1530EMNOV2 5 Invoice 1530EMNOV2 1 Invoice 3469BLANOV2 6 Invoice 3469BLANOV2 4 Invoice 3469BLANOV2 2 Invoice 3469BLANOV2 3 Invoice 3469BLANOV2 5 Invoice 3469BLANOV2 1 Invoice 3897SQNOV23 1 Invoice 3905AHNOV23 1 Invoice 3905AHNOV23 2 Invoice 7547GWNOV2 3 Invoice 7547GWNOV2 5 Invoice Total CARDMEMBER SERVICE: DEMCO EDUCATIONAL CORP 7395589 1 Invoice Total DEMCO EDUCATIONAL CORP: ENVISIONWARE, INC I N V-U S-68489 1 Invoice Total ENVISIONWARE, INC: FASTSIGNS OF WAUKESHA 2194-11381 1 Invoice Total FASTSIGNS OF WAUKESHA: FINDAWAY WORLD LLC 446880 1 Invoice Total FINDAWAY WORLD LLC: HEARTLAND BUSINESS SYSTEMS 642055-Oct202 8 Invoice 646344-h 3 Invoice 650641-H 8 Invoice Total HEARTLAND BUSINESS SYSTEMS: JANI-KING INC- MILW REGION MIL11230094 3 Invoice Payment Approval Report -Library Board Report Alpha Page: 2 Report dates: 11/1/2023-11/30/2023 Dec 06, 2023 11:00AM Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number aoo.0o BOTTLE FILLER INSTALL 11/21/2023 12/06/2023 503.80 1123 100.05.71.00.5401 503.80 ROOTING 4 MUSKEGO 10/28/2023 SMART LEARNING SUITES 10.25.2 10/28/2023 MONSTER MASH 10/28/2023 WLA YSS PERFORMERS SHOWCA 10/28/2023 FOL - ATLAS 10/28/2023 HOT SPOT SERVICE RENEWAL - 5 10/28/2023 12.01.23-11.30.24 MILW JOURNAL 10/28/2023 CIRC DRAWER DIVIDERS, STAPLE 10/28/2023 9.29.23-10.28.23 BUSINESS INTER 10/28/2023 WATER BOTTLE FILLING RETROFI 10/28/2023 IN-SERVICE 10/28/2023 CRAFTERNOON 10/28/2023 FOL - TEENS 10/28/2023 WLA CONFERENCE - AMANDA & E 10/28/2023 SOAP DISPENSER 10/27/2023 STRAITS LAMPS 10/27/2023 11/27/2023 11/27/2023 11/27/2023 11/27/2023 11/27/2023 11/27/2023 11/27/2023 11/27/2023 11/27/2023 11/27/2023 11/27/2023 11/27/2023 11/27/2023 11/27/2023 11 /24/2023 11/24/2023 CD/DVD CASES, VISTAFOIL, BOO 11/08/2023 12/08/2023 7.99 1123 100.05.71.00.6062 61.95 1123 100.05.71.00.5505 123.88 1123 100.05.71.00.6062 20.00 1123 100.05.71.00.6062 6.79 1123 100.05.71.00.5752 600.00 1123 100.05.71.00.5505 936.98 1123 100.05.71.01.5711 42.76 1123 100.05.71.00.5701 109.98 1123 100.05.71.00.5505 872.94 1123 100.05.71.00.5401 161.61 1123 100.05.71.00.5303 33.96 1123 100.05.71.00.6062 33.79 1123 100.05.71.00.5752 39.54 1123 100.05.71.00.5303 55.89 1123 100.05.71.00.5415 93.23 1123 100.05.71.00.5415 o,c0 i.ca 1.119.96 1123 100.05.71.00.5702 1,11U.ao 6ROLLS 1500/EA 2X3 RFID TAGS 11/16/2023 12/16/2023 2,386.00 1123 100.05.71.00.5702 2,386.00 SIGNAGE DESIGN 11/28/2023 12/13/2023 250.00 1123 100.05.71.00.5740 AV 11 /20/2023 12/20/2023 865.88 1123 100.05.71.02.5711 MONTHLY-365.GOV/LIBRARY 11/01/2023 11/16/2023 121.30 1123 100.05.71.00.5505 CONSULANTS TIME 10/27/2023 11/02/2023 2,650.55 1123 100.05.71.00.5505 MONTHLY-365.GOV/LIBRARY 11/20/2023 12/16/2023 121.30 1123 100.05.71.00.5505 2,893.15 LIBRARY 11/01/2023 11/30/2023 3,203.32 1123 100.05.71.00.5835 6 CITY OF MUSKEGO Payment Approval Report -Library Board Report Alpha Page: 3 Report dates: 11/1/2023-11/30/2023 Dec 06, 2023 11:00AM Invoice Number SegNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number Total JANI-KING INC- MILW REGION: 3,203.32 KANOPY INC 373287 1 Invoice 10 23 KANOPY 10/31/2023 11/30/2023 168.30 1123 100.05.71.03.5711 Total KANOPY INC: 168.30 KUJAWA ENTERPRISES INC. 275474 1 Invoice 11 NOV 23 PLANT MAINT 11/03/2023 12/03/2023 61.00 1123 100.05.71.00.5415 Total KUJAWA ENTERPRISES INC.: 61.00 MIDWEST TAPE 504535208 1 Invoice AV 10/23/2023 11/22/2023 29.98 1123 100.05.71.02.5711 504570019 1 Invoice AV 10/31/2023 11/30/2023 126.97 1123 100.05.71.02.5711 504570110 1 Invoice AV 10/31/2023 11/30/2023 274.93 1123 100.05.71.02.5711 504578187 1 Invoice HOOPLA USAGE 10 23 11/01/2023 12/01/2023 943.58 1123 100.05.71.03.5711 Total MIDWESTTAPE: 1,375.46 MUSKEGO PUBLIC LIBRARY PC110723-LIB 2 Invoice CIRC DESK DRAWER DIVIDERS 11/07/2023 11/07/2023 15.60 1123 100.05.71.00.5701 PC110723-LIB 1 Invoice DIXIE CUPS FOR DISC CLEANER 11/07/2023 11/07/2023 5.24 1123 100.05.71.00.5701 Total MUSKEGO PUBLIC LIBRARY: 20.84 PENWORTHY COMPANY LLC, THE 0595177-IN 1 Invoice PRINT 11/13/2023 12/13/2023 2,492.28 1123 100.05.71.01.5711 Total PENWORTHY COMPANY LLC, THE: 2,492.28 SAFEWAY PEST MANAGEMENT INC. 720792 1 Invoice PEST CONTROL LIBRARY 11/06/2023 12/03/2023 35.00 1123 100.05.71.00.5415 Total SAFEWAY PEST MANAGEMENT INC.: 35.00 SEBERT 20091 2 Invoice NOV 2023 - LAWN MAINTENANCE 11/30/2023 11/30/2023 1,500.00 1123 100.05.71.00.5415 Total SEBERT 1,500.00 WE ENERGIES 4790518525 1 Invoice LIBRARY (00118) 10/30/2023 11/21/2023 6,103.96 1123 100.05.71.00.5910 Total WE ENERGIES: 6,103.96 WEATHERPRO EXTERIORS WPC-1619-1 1 Invoice ROOF WATER DIVERTERS & PAT 11/02/2023 12/02/2023 1,150.00 1123 100.05.71.00.5415 Total WEATHERPRO EXTERIORS: 1,150.00 Grand Totals: 36,270.64 CITY OF MUSKEGO Payment Approval Report -Library Board Report Alpha Page: 4 Report dates: 11/1/2023-11/30/2023 Dec 06, 2023 11:OOAM Invoice Number SegNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number Report Criteria: Detail report. Invoices with totals above $0 included. Paid and unpaid invoices included. [Report]. Description = {<>} " 1099 adjustment' Invoice Detail.Type = {>} "adjustments" Invoice Detail.GL account = "1000571000000"21000571999999","5020000000000""5029999999999","5030000000000""5039999999999","4100890716500""4100890716599" CITY OF MUSKEGO Budget Worksheet - Library Revenues Current Year w/ Monthly Total Page: 1 Period: 11/23 Dec 06, 2023 02:27PM Account Number Account Title r7��I�:L•1�1�1.1� CULTURE, REC AND EDUCATION 100.05.71.00.4140 LIBRARY GRANTS REVENUE 100.05.71.00.4150 LIBRARY -SYSTEM, ETC 100.05.71.00.4274 LIBRARY LOST AND DAMAGED 100.05.71.00.4313 LIBRARY FINES 100.05.71.00.4314 LIBRARY TAXABLE REVENUE 100.05.71.00.4542 LIBRARY PHONE USE 100.05.71.00.4544 ROOM RENTAL 100.05.71.00.4551 SALE OF F/A- COMPUTERS 100.05.71.00.4552 LIBRARY FRIENDS REVENUE Total LIBRARY DEPARTMENT 2023-23 2023-23 2023-23 Adopted Amended YTD Budget Budget Actual .00 .00 .00 157, 217.00 157, 217.00 157, 216.92 1,300.00 1,300.00 2,701.52 15,000.00 15,000.00 10,130.53 9,000.00 9,000.00 7,655.25 .00 .00 .00 1,000.00 1,000.00 1,450.00 .00 .00 .00 5,000.00 5,000.00 4,848.31 188, 517.00 188, 517.00 184,002.53 2023-23 % Actual Over / Current Month To (Under) Actual Budget Budget .00 .00 .00 .00 100.00% 0.08- 256.10 207.81 % 1,401.52 918.90 67.54% 4,869.47- 813.72 85.06% 1,344.75- .00 .00 .00 75.00 145.00% 450.00 .00 .00 .00 193.13 96.97% 151.69- 2,256.85 97.61 % 4,514.47- CITY OF MUSKEGO Budget Worksheet - Library Expenditures Current Year w/ Monthly Total Page: 1 Period: 11/23 Dec 06, 2023 02:20PM Account Number Account Title 2023-23 Adopted Budget 2023-23 Amended Budget 2023-23 YTD Actual 2023-23 Current Month Actual % Actual To Budget Over/ (Under) Budget GENERALFUND CULTURE, REC AND EDUCATION 100.05.71.00.5101 SALARY & WAGES 722,687.11 722,687.11 596,315.19 53,830.53 82.51% 126,371.92- 100.05.71.00.5102 OVERTIME 2,000.00 2,000.00 654.90 .00 32.75% 1,345.10- 100.05.71.00.5201 FICA 56,907.36 56,907.36 44,693.57 3,995.70 78.54% 12,213.79- 100.05.71.00.5202 PENSION 40,644.37 40,644.37 33,016.55 2,977.74 81.23% 7,627.82- 100.05.71.00.5203 HEALTH 96,423.00 96,423.00 121,938.39 10,765.54 126.46% 25,515.39 100.05.71.00.5204 LIFE 1,297.87 1,297.87 951.55 73.73 73.32% 346.32- 100.05.71.00.5205 FSA FEE EXPENSE .00 .00 .00 .00 .00 .00 100.05.71.00.5229 HEALTH INSURANCE ALLOWANCE 19,200.00 19,200.00 12,000.00 800.00 62.50% 7,200.00- 100.05.71.00.5302 MILEAGE 1,500.00 1,500.00 1,000.64 209.93 66.71% 499.36- 100.05.71.00.5303 CONFERENCES & TRAINING 3,500.00 3,500.00 2,623.45 201.15 74.96% 876.55- 100.05.71.00.5305 DUES & MEMBERSHIP 1,300.00 1,300.00 835.00 .00 64.23% 465.00- 100.05.71.00.5401 LIBRARY EQUIPMENT 16,800.00 16,800.00 8,441.11 2,064.33 50.24% 8,358.89- 100.05.71.00.5415 MAINTENANCE OF BLDG & GROUNDS 45,200.00 45,200.00 33,813.61 2,895.12 74.81% 11,386.39- 100.05.71.00.5505 COMPUTER CHARGES 51,037.00 51,037.00 48,974.53 3,543.78 95.96% 2,062.47- 100.05.71.00.5602 TELEPHONE 920.00 920.00 .00 .00 .00 920.00- 100.05.71.00.5701 OFFICE SUPPLIES AND EXPENSES 7,500.00 7,500.00 6,127.87 565.24 81.70% 1,372.13- 100.05.71.00.5702 PROCESSING SUPPLIES 15,500.00 15,500.00 13,779.36 3,574.44 88.90% 1,720.64- 100.05.71.00.5703 HOUSEKEEPING SUPPLIES 3,000.00 3,000.00 2,655.78 471.59 88.53% 344.22- 100.05.71.00.5740 LIBRARY GRANT EXPENSE .00 .00 1,255.50 .00 .00 1,255.50 100.05.71.00.5752 LIBRARY FRIENDS EXPENSE 5,000.00 5,000.00 4,848.31 40.58 96.97% 151.69- 100.05.71.00.5774 LIBRARY REPLACEMENT 300.00 300.00 .00 .00 .00 300.00- 100.05.71.00.5835 HOUSEKEEPING SERVICES 45,300.00 45,300.00 37,785.84 3,203.32 83.41% 7,514.16- 100.05.71.00.5910 GAS & ELECTRIC 73,000.00 73,000.00 70,796.42 6,103.96 96.98% 2,203.58- 100.05.71.00.5915 SEWER & WATER 2,500.00 2,500.00 2,115.28 .00 84.61% 384.72- 100.05.71.00.6062 PROGRAMMING 6,900.00 6,900.00 3,296.29 503.66 47.77% 3,603.71- 100.05.71.01.5711 PRINT MATERIALS 111,700.00 111,700.00 82,847.81 12,748.54 74.17% 28,852.19- 100.05.71.01.5713 PRINT MATERIALS -ADULT .00 .00 .00 .00 .00 .00 100.05.71.02.5711 AUDIO VISUAL MATERIALS 32,500.00 32,500.00 18,690.79 2,992.25 57.51% 13,809.21- 100.05.71.03.5711 ELECTRONIC MATERIALS 23,583.00 23,583.00 23,178.01 1,553.93 98.28% 404.99- 100.05.71.03.5714 AUDIO VISUAL MATERIAL -A.V. .00 .00 .00 .00 .00 .00 100.05.71.11.5713 PRINT MATERIALS - JUVENILE .00 .00 .00 .00 .00 .00 100.05.71.12.5714 AUDIO VISUAL MATERIAL - JUVENL .00 .00 .00 .00 .00 .00 100.05.71.14.5713 PRINT MATERIALS - MISC .00 .00 .00 .00 .00 .00 100.05.71.18.5713 PRINT MATERIALS - NEWSPAPER .00 .00 .00 .00 .00 .00 100.05.71.19.5713 PRINT MATERIALS - PERIODICALS .00 .00 .00 .00 .00 .00 100.05.71.23.5713 PRINT MATERIALS - REFERENCE .00 .00 .00 .00 .00 .00 100.05.71.26.5713 PRINT MATERIALS - SERIALS .00 .00 .00 .00 .00 .00 100.05.71.35.5714 AUDIO VISUAL MATRL - DATA BASE .00 .00 .00 .00 .00 .00 100.05.71.36.5713 PRINT MATERIALS - YOUNG ADULT .00 .00 .00 .00 .00 .00 Total LIBRARY DEPARTMENT: 1,386,199.71 1,386,199.71 1,172,635.75 113,115.06 84.59% 213,563.96- 10 CITY OF MUSKEGO BALANCE SHEET NOVEMBER 30, 2023 LIBRARY EXPANSION TRUST FUND ASSETS 502.00.00.00.1001 EQUITY IN POOLED CASH ( 32,897.00) 502.00.00.00.1011 CASH IN BANK- LIBRARY-113 13,103.03 502.00.00.00.1105 LIBRARY INVESTMENTS 48,517.23 TOTALASSETS LIABILITIES AND EQUITY FUND EQUITY 502.00.00.00.3501 FUND BALANCE -RESERVED 61,692.95 502.00.00.00.3520 FUND BAL-UNRESERVED UNDESIGNAT ( 35,042.97) REVENUE OVER EXPENDITURES - YTD 2,073.28 TOTAL FUND EQUITY TOTAL LIABILITIES AND EQUITY 28,723.26 28,723.26 28,723.26 11 CITY OF MUSKEGO BALANCE SHEET NOVEMBER 30, 2023 FEDERATED LIBRARY SYSTEM FUND ASSETS 503.00.00.00.1001 EQUITY IN POOLED CASH TOTALASSETS LIABILITIES AND EQUITY FUND EQUITY 503.00.00.00.3510 FUND BALANCE -RESERVED 503.00.00.00.3520 FUND BAL-UNRESERVED UNDESIGNAT REVENUE OVER EXPENDITURES - YTD TOTAL FUND EQUITY TOTAL LIABILITIES AND EQUITY 42,000.15 14,784.97 25,706.04 1,509.14 42,000.15 42,000.15 42,000.15 12 Director's Report December 19th, 2023 1. Reference Update (from Samantha Quail - Head of Reference, Jolyn Lobe and Laura Boeck, Reference Assistants): Reference Update (from Samantha Quail - Head of Reference, Eileen Castro — Adult Services Librarian, Jolyn Lobe and Laura Boeck - Reference Assistants): November started the wind down in adult programs for the winter season, but we still wanted to make sure we were recognizing local veterans and their families in honor of Veterans Day. We hosted a display called "Wisconsin Remembers: A Face for Every Name" in the library great room all month, and received lots of complements on it from patrons. This traveling exhibit features a photo for each of the 1,163 Wisconsinites listed on the Vietnam Veterans Memorial in Washington, D.C. and additional photos for the names that are listed on The Highground Vietnam Veterans Memorial in Neillsville, WI. We also hosted a program called "Wisconsin Veterans Tell Their Stories" on Wednesday November 11. Both the exhibit and the program were provided to us for free by the Wisconsin Veterans Museum. The Friends of the Library's annual "Santa's Booked" event on Saturday December 2 was a big success! We had at least 325 attendees (including some very happy kids) and The Friends raised over $600 from their used DVD, book, and bake sale. Upcoming programs for the next few weeks include: • Chain Reaction Crochet Group on Tuesday December 12. • Radon Safety on Tuesday December 19. • Adult Coloring Club on Wednesday December 20. • Muskego Matinee: Oppenheimer on Thursday December 21. • The Annual Winter Reading Challenge runs from December 1-February 29. 2. Children's Update (from Emma McClure — Children's Librarian, Courtney Metko and Heather Ziolecki, Children's Assistants): In addition to our regular storytimes, A.T.L.A.S. and Lego Club, the children's department held our first Stuffy Sleepover. Ms. Courtney and Ms. Heather put on a stuffed animal themed storytime and then invited the children's stuffed animals to spend the night at the library and get into silly hijinks. On 12/6, we held our first meeting of the Graphic Fanatics book club, the book discussed was New Kid by Jerry Craft. Looking forward, we will be promoting our winter reading challenge and preparing for 2024 programming. 13 3. Young Adult Update (from Amanda Hyland, Young Adult and Marketing Librarian): During the month of November there was a November Trivia Contest in the Teen Area and Taste Test Thursdays at the Reference Desk. The Teen Librarian made a new winter reading log since we are now offering a paper version of the program. She also attended a system wide Marketing Meet - Up which focused on social media practices and LibraryAware. 4. Circulation Update (from Jane Matusinec, Circulation Supervisor): This month the staff is getting a taste of what it will be like to use the RFID pads at the circulation desk. We have installed one pad at work station #2 and have been giving staff the opportunity to use it for checking in transits and returns. We have also used it for RFID tagging and inventory. A small group of employees has started using it to check out items. The plan is to expand its use over the next couple of weeks and installing the remaining pads. We are rolling out this change gradually to allow staff time to become comfortable with the new technology. At this time we have to continue to use the old system sensitizer/desensitizer as our existing gates will detect the tattle tape. But we also want to deactivate as many RFID tags as we can as items are checked out this month so they do not set off the security system when returned in January after the new RFID gates are installed. We are looking forward to the complete transition! 5. Other Updates: a. Dates of Note: The Personnel Committee will meet next December 19th after the full Board meeting. The next full Library Board meeting is January 16th at 5pm. Please email Brittany in advance if you cannot attend to assure a quorum is present. b. Friends' of the Library: The next Friends First Friday Coffee in will be January 5th at 9:30am. Staff prepared their 2024 fund requests for the Friends, which were approved. The Friends will generously fund a variety of programming, the Library movie license, Book page subscription, and two adventure passes in 2024. The next Friends' fundraiser will be the Love Your Library event in February. c. Building Updates: One of the accessibility improvements recently made was a door opener bollard for people exiting the main area of the Library. The original button was tucked away against a wall that was difficult for patrons to access. We've received positive feedback already! d. Strategic Planning: The Library Board was given a first draft of the Strategic Plan 2024- 2028 at the November meeting. This meeting (December) it will be voted on. Many thanks to the staff and patrons that gathered and provided feedback to help pave the Library's next set of priorities! 6. Employee Anniversaries: Janet Def net (Library Aide), 3 years 14 7. Board Education: There are four ways patrons can renew items they have checked out. The first is to renew through the Cafe App. The second is to log into their account through the Library website. The third is to email the Circulation desk. The fourth is to call the circulation desk. Patrons get up to three renewals unless there is a hold placed on the item. 15 Monthly Statistics for Muskego Public Library 2023 JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL NOV YTD Checkouts 2019 21,785 21,507 24,231 23,645 21,420 26,506 30,895 26,132 21,640 22,944 20,647 18,821 280,173 261,352 2022 18,684 17,194 19,312 18,134 16,801 23,958 24,023 23,062 17,716 19,091 17,796 16,430 232,201 215,771 2023 19,115 18,869 21,330 18,042 18,332 24,784 24,864 22,514 19,001 19,588 18,030 224,469 224,469 23 vs 22 % Change 2.3% 9.7% 10.4% (0.5%) 9.1% 3.4% 3.5% (2.4%) 7.3% 2.6% 1.3% (3.3%) 4.0% Overdrive Checkouts (E-books, E-Audio, E-Video) 2019 2,247 2,119 2,302 2,198 2,232 2,262 2,455 2,351 2,312 2,358 2,220 2,202 27,258 25,056 2022 3,520 3,266 3,294 3,347 2,857 2,930 3,295 3,334 3,083 3,238 2,961 3,018 38,143 35,125 2023 3,589 3,241 3,654 3,264 3,492 3,392 3,743 3,486 3,515 4,146 3,690 39,212 39,212 23 vs 22 % Change 2.0% (0.8%) 10.9% (2.5%) 22.2% 15.8% 13.6% 4.6% 14.0% 28.0% 24.6% 2.8% 11.6% Kanopy/Hoopla Play Withdrawal KANOPY 2019 21 29 53 41 75 54 44 62 56 59 58 53 605 552 KANOPY/HOOPLA 2022 266 230 249 238 233 256 289 276 235 282 274 268 3096 2828 KANOPY2022 73 42 73 4 702 633 HOOPLA 2022 193 188 176 ___ 25 199 2394 2,195 KANOPY/HOOPLA 2023 318 314 344 321 364 386 375 481 410 449 487 4249 4249 KANOPY2023 70 3 90 73 68 56 7 �8 83 56 772 772 HOOPLA 2023 248 6 231 291 318 319 }52 366 431 3477 3,477 23 vs 22 % Change TOTAL 19.5% 36.5% 38.2% 34.9% 56.2% 50.8% 29.8% 74.3% 74.5% 59.2% 77.7% 37.2% 50.2% 23 vs 22 %Change Kanopy ONLY (4.1%) 61.9% 6.8% 50.0% 35.2% 36.0% (16.4%) 56.5% 1.8% 69.4% (9.7%) 1 10.0% 22.0% Owning Holds Shipped 2019 3,296 2,872 2,914 2,669 2,670 2,975 3,148 2,811 3,107 2,980 2,902 2,495 34,839 32,344 2022 3,666 3,167 3,266 3,118 2,722 3,077 2,927 3,247 2,922 3,052 2,740 2,509 36,413 33,904 2023 3,619 3,058 3,329 2,978 2,770 3,117 2,971 3,186 2,991 3,073 3,086 34,178 34,178 23 vs 22 % Change (1.3%) (3.4%) 1.9% (4.5%) 1.8% 1.3% 1.5% (1.9%) 2.4% 0.7% 12.6% (6.1%) 0.8% Self -Service Transaction Percentage of Total Circ (Self -check, Online Renewals, and eBook Checkouts/Checkouts and eBook Checkouts) 2019 56.4% 60.6% 62.5% 63.0% 65.6% 63.3% 65.1% 65.2% 66.6% 62.9% 64.0% 65.3%1 63.4% 63.3% 2022 61.7% 63.1% 62.2% 62.2% 64.1% 58.8% 64.6% 64.6% 64.0% 62.4% 64.6% 64.8% 63.0% 62.9% 2023 62.2% 59.7% 60.2% 62.1% 65.4% 59.3% 60.7% 61.3% 64.0% 65.3% 64.7% 62.1% 62.1% Curbside Pickups 2022 9 1 1 7 2 1 4 2 0 0 1 4 32 28 2023 5 3 3 5 2 1 0 0 1 0 1 21 21 23 vs 22 % Change (44.4%) 200.0% 200.0% (28.6%) 0.0% 0.0% (100.0%) (100.0%) 0.0% (34.4%) (25.0%) Library Visits 2019 10,151 11,418 12,525 13,775 10,701 14,463 14,851 13,447 10,803 12,373 11,118 10,601 146,224 135,623 2022 8,834 8,792 10,571 9,333 8,806 13,031 10,781 10,960 8,620 9,284 8,902 7,918 115,831 107,913 2023 10,124 9,567 12,473 9,560 10,309 13,804 12,502 11,669 9,304 10,402 9,612 119,325 119,325 23 vs 22 % Change 14.6% 8.8% 18.0% 2.4% 17.1% 5.9% 16.0% 6.5% 7.9% 12.0% 8.0% 3.0% 10.6% Reference Transactions (DPI defined) 2019 1,182 1,123 1,067 995 1,002 1,211 1,331 1,215 1,171 1,118 987 878 13,280 12,402 2022 982 759 929 742 646 1,077 1,111 1,031 830 904 789 572 10,372 9,800 2023 870 917 1,063 777 821 1,004 1,143 787 826 839 893 9,940 9,940 23 vs 22 % Change (11.4%) 20.8% 14.4% 4.7% 27.1% (6.8%) 2.9% (23.7%) (0.5%) (7.2%) 13.2% (4.2%) 1.4% Technical/Other Information Transactions 2019 0 576 528 427 492 3,152 4,030 1,362 481 536 450 346 12,380 12,034 2022 580 671 820 583 699 1,992 1,966 1,327 486 579 590 404 10,697 10,293 2023 764 715 879 766 748 2,609 2,909 1,929 639 728 573 13,259 13,259 23 vs 22 % Change 31.7% 6.6% 7.2% 31.4% 7.0% 31.0% 48.0% 45.4% 31.5% 25.7% (2.9%) 24.0% 28.8% Meeting Room Use 2019 78 89 107 97 91 87 87 68 78 96 106 78 1,062 984 2022 59 83 99 94 67 71 51 66 63 67 95 72 887 815 2023 79 90 88 100 80 77 60 68 73 101 101 917 917 23 vs 22 % Change 33.9% 8.4% (11.1%) 6.4% 19.4% 8.5% 17.6% 3.0% 15.9% 50.7% 6.3% 3.4% 12.5% 16 MtJ EGO PUBLIC LIBRARY Muskego Public Library Strategic Plan Data Brief 2024-2028 HONOR THE PAST., BUILD FOR THE FUTURE 2020-2023 Strategic Plan 2024-2028 Strategic Plan of 2 staff members involved in data collection =3 staff members involved in data collection 438 number of community survey responses llllllllllllllllllllM6 community survey res onse 82 attendees at 23 focus groups or interviews 250 responses frdl sual board 457 responses to testimonials (comment cards, etc dditi 269 responses from a teen survey Total contact points for 2019 process: 1,496 98 responses from 2 community event drop -in surveys Total contact points for 2023 process: 3,787 18 AGE 17� 88 F57o . 17 or under 18-24 4% 19 25-31 10� At- 53 32-38 39-44 45-51 52-58 59-64 65-70 71 or over LIBRARY USAGE 80% OF RESPONDENTS USE MPL REGULARLY OR SOMEWHAT REGULARLY 210 227W 39% 42% 71 13% Regularly Somewhat Infrequently (Weekly) Regularly (1-2 (3-6 times a times a year) month) ® 7 Rarely (1-2 Never times a year) 19 Electronic (eBooks, eAudiobooks, streaming film, online databases, virtual programs) 16% None of the Above (I am a non -user of the library right now) In -Person (physical books, physical audiobooks, DVDs, in -person programs, using the building) 80% 20 Survey: Why have you visited the library in the last 6 months? Check all that apply Use library resources or services to help with a job search ' 2% Participate in a teen library program/event _ 10% Checkout materials for work 10% Checkout materials for school - 13% Ask library staff a technology assistance question (via phone,...- 15% Attend an adult library program/event (virtual or in -person) 18 Use library space/services for work or study 19% Attend a community meeting at the library 19% Attend a story time or other family programming 21 % Use library wi-fi 22% Printing/Copying/Faxing services 22% Use library children's area for social play 24% Use library space for reading/relaxation 25% Use a library computer 26% Ask library staff an information question (via phone, email, or... Checkout materials to learn more about a topic Checkout materials for entertainment (book/eBook,... 35% 40% MUSKEGO PUBLIC LIBRARY 77% 21 Survey: Perceptions of Muskego Public Library... " �,1 , MUSKEGO SCALE PUBLIC LIBRARY Disagree -2 Somewhat disagree -1 2023 2019 23 vs 19 Neutral 0 provides clean and appealing facilities. 1.87 1.88 J> -0.01 Somewhat agree 1 is important to me. 1.84 1.80 J> 0.04 Agree 2 is a comfortable building to be in.* 1.83 1.27 I> 0.55 offers valuable services for children. 1.72 1.78 J> -0.05 provides access to the information I need. 1.69 1.69 J> 0.00 is effective at promoting literacy and a love of reading. 1.68 1.68 J> 0.00 offers valuable services for adults. 1.67 1.63 J> 0.05 enhances my quality of life. 1.62 1.60 J> 0.02 is a community gathering place. 1.53 1.47 J> 0.07 has done a good job of keeping up with new technologies. 1.52 1.51 J> 0.01 exposes me to new ideas, materials, and experiences. 1.50 1.43 J> 0.07 is serving the needs of a strong and diverse community. 1.49 offers valuable services for teens. 1.46 1.38 J> 0.08 provides adequate advertisements regarding programming and services. 1.33 1.28 J> 0.05 *in 2019 statement was "a place to go to relax." 22 Survey: Are you satisfied with the Muskego Public Library's hours? 54 10% 907 are satisfied (up from 86% in ` 19) 11 MUSKEGO PUBLIC LIBRARY Those not satisfied provided the following feedback: interested in Sunday hours specifically (40 of 54) interested in later Friday hours (10 of 54) interested in later Saturday hours (8 of 54) Yes 23 SURVEY VISUAL BOARD (507 responses) FacebookPage 31% Facebook Page 12% Library Website 30% Library Website 12% Library Monthly Calendar (in print) 27% Library Programming Email/Text... 26% Flyers/Brochures 26% CAFE App 15% Library Monthly Calendar (Online) 15% Staff 9% 0% 5% 10% 15% 20% 25% 30% 35% Library Monthly Calendar (in print) Library Programming Email/Text... i Flyers/Brochures 1 1 % CAFE App 12 Library Monthly Calendar (Online) 4% Staff 12% i 0% 5% 10% 15% 18% 19% 20% 24 Facilities Communication and Outreach Welcoming, comfortable, glad it is Want more information on library here (39) events and services ► Restroom updates (25) ► Improve website / Facebook page ► Drive Thru Book Drop (23) ► Print calendar and flyers still wanted ► More study rooms (19) Deposit collections to senior center appreciated 25 Services ► Patrons had many positive things to say about the services we offer. They love visiting, are proud of the Library - the knowledge staff provide and the exceptional programs and services to our community. They want to make sure we stay relevant. They appreciate that we are part of a system and the convenience of holds. ► The following topics related to services came up most frequently: ► Material (12): More copies of best sellers/lucky day, provide book recommendation services and create book lists, eBook hold times are too long. ► Technology (10) : website usability could be improved, difficulties searching within the catalog and finding new releases, would like to renew their library card from home ► Explore Passes (10): Would like more of them! ► Library of things (7): Would like to see a library of things similar to Mukwonago, New Berlin, and other libraries (cake pans, puzzles, American Girl dolls, cameras, etc) 26 ► Make next plan a five year plan (2024-2028) ► Maximize use of data gathered ► Less of a burden on staff running the process ► Makes the plan achievable for staff executing action times (see deferral rate) 2020-2023 Strategic Plan Deferral Rate 60 action items year 1 (2020), 30 items deferred (47.6%)* 72 action items year 2 (2021), 22 items deferred (30.5%)* 61 action items year 3 (2022), 21 items deferred (34.4%)* 58 action items year 4 (2023), 13 items currently with no action (22.4%) *this does not include items that were "in progress" and not finished by end of year 27 MUSKEGO PUBLIC; LIBRARY IDEAS. INFORMATION. COMMUNITY. S73w16663 Janesville Road, Muskego, WI 53150 www.cityofmuskego.org/library 28 S73W16663 WJanesville Rd Muskego, WI 53150 P 262.971.2100 The 2024-2028 Strategic Plan of the Muskego Public Library was built through the data gathering, data analysis, and report writing efforts of the Library Staff and Library Board. Special thanks to the Muskego community for your hours of input during our surveys, focus groups, interviews, and visual boards! Library Board Strategic Planning Committee Michelle Humphreys, Chair Nancy Kangas Kerry Foundos Library Board Gail Konkel, President Michelle Humphreys, Vice President Tracy Blair, Treasurer Alderperson Deb Schroeder, City Council Representative Toni Heinowski, Muskego-Norway School District Representative Nancy Kangas Barb Schroeder Kerry Foundos Phyllis Woodward Library Sta Brittany Larson, Library Director Samantha Quail, Head of Reference Jane Matusinec, Circulation Supervisor Michele Hansen, Admin. Services Assistant Eileen Castro, Adult Librarian Amanda Hyland, Young Adult & Marketing Librarian Emma McClure, Children's Librarian Heather Ziolecki, Children's Assistant Courtney Metko, Children's Assistant Jolyn Lobe, Reference Assistant Laura Boeck, Reference Assistant Lauren Duranso, Library Aide Janet Defnet, Library Aide Claudia Engler, Library Aide Laurie Krueger, Library Aide Stacy Rogowski, Library Aide Holly Bavinka, Library Aide Lois Cotton, Library Aide Keri Bongey, Shelver Robin Butler, Shelver Emily Fisher, Shelver Bryan Brahm, Shelver S73W16663 WJanesville Rd Muskego, WI 53150 r 262.971.2100 Introduction The 2020-2023 Strategic Plan was a time of great visual change for the City of Muskego. The plan created a four-year road map to update the now 23-year-old building as well as nurture and grow the community's deep love of entertaining and educational programming and materials. During this time, there were great accomplishments in these areas. The teen area was renovated, new carpet was installed throughout, strong programs were delivered for all ages, and a quality collection of materials for both learning and leisure was maintained. The Muskego Public Library finds itself again prepared to enter into a new period of growth. 2023 was a year of data gathering and data analysis with the community, yielding 3,787 contact points with the community. Conversations took place in many ways, discussing the strategic areas of the Library's facilities, services, and methods of communication/outreach. From these conversations action items were concluded, and will be explored and executed by staff in the coming years. The goal of this strategic plan is to honor the past and the strong foundation the Library is built on, while building to the future of library services for the community. Planning Process The 2024-2028 Strategic Plan was developed through the following timeline: Development of 2024-2028 Strategic Planning Data Planning/Report Writing framework: November -December 2022 Data collection phase: January -September 2023 Data Analysis and report composition phase: September -December 2023 Library Staff focus group: September 29th, 2023 Library Board focus group: October 17th, 2023 Library Board Strategic Planning Committee meeting: November 8th, 2023 Library Board draft review of 2024-2028 Strategic Plan: November 21st, 2023 Library Board approval of 2024-2028 Strategic Plan: December 19th, 2023 Implementation of 2024-2028 Strategic Plan: January 1st, 2024 The data collection phase incorporated the following methods: Community Survey: 556 respondents. The Community Survey ran July -September 2023. It was available in electronic and print form, and utilized a 24-point marketing strategy to reach a variety of stakeholders, including users and non -users. Focus Groups and Interviews: 213 attendees at 19 focus groups or interviews. Focus groups were held both within the Library and offsite at stakeholder premises to reach a broad audience. S73W16663 WJanesville Rd Muskego, WI 53150 P 262.971.2100 Visual Boards: 2,590 responses from seven visual boards. Visual boards were located within the library near the reference desk and teen area and ran from June -July 2023. These were designed for quick image -based feedback based on seven targeted questions. Testimonials: 329 responses. Testimonial opportunities included special comment cards available for Love Your Library Month (February 2023), National Library Week (April 2023), and Get a Library Card Month (September 2023) as well as the general library comment cards available throughout the year. Website Usability Study: Four test users assessed across a 12-question website assessment, run one-on-one by a staff facilitator in September and October 2023. Event Drop -In Survey: 98 responses from two community events and sent to new residents of the community. The event drop -in survey was a three -question survey designed for large community events, making it easier and more likely for event attendees to participate. Strategic plan authors utilized the following resource documents for demographic, trend, and professional analysis: 2020-2023 Muskego Library Strategic Plan Muskego-Norway School District Statistics Waukesha County Library Services Plan 2022-2026 Wisconsin Public Library Standards 61h Edition Wisconsin DPI State Library Annual Reports 2021 and 2022 U.S. Census Strategic plan authors made it a goal to initiate conversation and provide data gathering opportunities across the community. A variety of community stakeholder groups were identified and were approached through varying data collection methods: Library Staff Library Board Friends of the Library City Staff City Council School District Community groups Adults Teens Children Businesses Bridges System Staff Neighbor Libraries New residents S73W16663 WJanesville Rd Muskego, WI 53150 r 262.971.2100 Muskego Public Library Strategic Statements The Muskego Public Library updated its Mission Statement in August 2022 as part of the 2020-2023 Strategic Plan. The Mission Statement reflects the totality in which the Muskego Library supports the community. Library Mission Statement Providing an innovative community space for learning, entertainment, and for the exchange of ideas and accurate information through a wide variety of materials and programs. Library Vision The Muskego Public Library strives to retain its status as a community focal point for idea exchange, information access, and community gathering. The Library's collaborative team commits itself to ensuring availability of superior materials, services, and staff expertise. Library Commitments & Values We believe these values will drive our culture, priorities, and community -focused decisions. • Service to community - We function to serve the needs of a strong and diverse community. • Accessibility - Our materials and services are open and available to a diverse population. • Positive user experience - We strive for patron enrichment through superior library materials and services, anticipating our patrons' current and future needs. • Continuous improvement - We never stop looking for ways to innovate and adapt how the library delivers services to the community. S73W16663 WJanesville Rd Muskego, WI 53150 262.971.2100 Strategic Narrative Demographic and Trend Analysis Population (from WI Dept. ofAdministration): 25,343 U.S. Census (71112022) Age Ranges: 65 and older = 17.3%, Under 18 = 23.1%, Under 5 = 4.6% Owner -occupied housing units: 87.5% Households: 9,600 Persons per household: 2.59 Households with internet: 96.4% (households with broadband: 93.2%) Education: High school graduate or higher = 95.8%, Bachelor's degree or higher, 41.5% Muskego-Norway School District Report Card 2022-2023 Grades: K4-12 Enrollment: 4,767 Post -Secondary Preparation: 36.6% completed at least one Advanced Placement course Muskego Public Library State Annual Reports and Statistics 2020-23 Trends saw a growth in the size of the physical and electronic collections. Circulation of physical items and electronic items have grown since 2020, with 2023 projections being the highest since 2019. Reference and technical questions to staff, building foot traffic, and public meeting room use have all increased each year since 2020. The percentage of patrons that prefer self -checkout vs staff checkout has remained steady the last four years. Plan Duration and State This plan is intended to serve the Muskego Public Library for five years. The amount of data collected and time required during this year long process are significant. In order to be thoughtful stewards of this data and time spent, a five-year plan is best suited. This state of this plan should be considered variable. Over time new ideas will develop and original ideas will either transform or no longer become relevant. Therefore, each year an Action Plan will be developed by staff and approved by the Library Board, with the intent of honoring the Library's mission and broad goals of this strategic plan, while still remaining agile to innovate and adapt to the needs of the community. Plan Progress Each year, an Action Plan will be created and approved by the Library Board. It will detail action items drawn from the strategic plan, with attention paid to balancing funding and staff capacity across the timeframe. Special prioritization will place time sensitive or high community interest initiatives earlier in the plan. At the end of each year, the Library Director will report on the status of the annual Action Plan's progress. S73W16663 W Janesville Rd MUSKEGOMuskego, WI 53150 PUBLIC LIBRARY P 262.971.2100 Strategic Initiative - Facility 80% of the 2023 Community Survey respondents reported their library usage time is more often spent with in -person library services (physical books, physical audio books, DVDs, in -person programs, and use of the physical building). While use of electronic materials continues to grow, this information, along with building traffic statistics, point to the community's continued value in the library physical space and collection. Therefore, this plan will continue to investigate and invest in how to make the library building work for the patrons who need it. Throughout the data gathering process, patrons reported that use of the study rooms and public meeting rooms were important to them, as well as use of the Library's wi-fi and public computer area. The highest-ranking perceptions of the Muskego Library from the survey were in regarding to the community member's strong belief that the Library "provides clean and appealing facilities" and "is a comfortable building to be in". Patrons reported frequently using the library space for reading and relaxation, as well as using the children's area for social play opportunities. Goals and Potential Action Items . Identify aging infrastructure areas of the Muskego Public Library building and property and provide maintenance to ensure longevity. a. Design parking lot improvements in Jan -May 2024 in preparation for 2025 budget request and bid (2024) b. Review necessary roof repairs until roof replacement (2024) c. Manage refinishing of parking lot lights and safety railing (2024) d. Work with City Conservation to assess property tree health e. Manage parking lot reconstruction f. Investigate final costs of roof replacement in Jan -May 2025 for 2026 budget request g. Update roof at end of life in 2026 h. Paint interior walls of public meeting rooms i. Seek a service project to correct erosion at front entrance j. Update library restrooms k. Prepare budget request to replace condensing units at end of life date of 2028 S73W16663 WJanesville Rd Muskego, WI 53150 262.971.2100 ♦ Assess and make improvements to library spaces to maximize use and meet the needs of patrons and staff. a. Work on a design of an outdoor shed with Muskego School District (2024) b. Space assessment to address noise movement in building (2024) c. Assess how to improve Kids Area navigation from a patron and staff perspective (2024) d. Find low cost shade solutions for back amphitheater (2024) e. Make cosmetic and accessible updates to bathrooms allowed by law (2024) f. Find an area for patrons to place library materials before using restroom (2024) g. Evaluate study rooms and meeting rooms to maximize space use (2024) h. Find a solution that maximizes book recycling (2024) i. Assess use of display cases in lobby j. Connect library west sidewalk to outdoor amphitheater for safety and accessibility k. Work on the build of the outdoor shed with Muskego School District for 25/26 school year 1. Evaluate and update Public Meeting Room policy m. Evaluate study room reservation system n. Picture book space assessment o. Do an audit of all storage spaces, remove unneeded items p. Identify a "phone booth" for phone calls q. Assess meeting room capacity issues / repair Meeting Room 4 dividers to increase options r. Space assessment to find new storage areas s. Board book collection space assessment t. Space assessment to evaluate addition of new valued areas to patrons (i.e. sensory space, maker space, lactation room, etc) u. Space assessment to make building more visibly welcoming v. Plan out design, costs, location of a potential sensory room w. Improve interior book drop unit (at circ desk and in book drop room) S73W16663 W Janesville Rd Muskego, W153150 262.971.2100 OEnsure that the Muskego Public Library remain innovative and up to date on Library technology infrastructure, hardware, and software patrons and staff need for library services. a. Update technology in kid's area (AWE, Game Table) (2024) b. Deploy new self -checks (2024) c. Provide Windows 11 computers for circ and all staff d. Assess wi-fi speeds for patron library needs e. Provide staff training on assistive services (microphones, hearing loops, magnifier) f. Research costs of exterior and interior door keycard access conversion Jan -May 2026 for 2027 budget request g. Assess expansion of presentation technology to meeting rooms 1 and 2 h. Implement exterior and interior door keycard access conversion i. Assess feasibility of a potential maker space area in the Library (space, staff time, etc) j. Install small monitors and presentation hubs (laptop hook-ups) in original study rooms k. Update meeting room 4 technology/media cart S73W16663 W Janesville Rd Muskego, W153150 262.971.2100 0 Take steps to make the Muskego Library facility spaces comfortable, inviting, and accessible for the execution of library services. a. Create long term planning for the Library's Expansion Trust Fund and Federated Library System Fund (2024) b. Offer a sensory bin (2024) c. Relocate accessible door opener near indoor book drop d. Separate adult holiday DVDs like in Kids (temporarily or permanent) e. Signage to show the different topics of the non-fiction call number ranges f. Institute a process where accessibility buttons, fire pull stations, extinguishers are not blocked g. Assess door mobility and door stop functionality around building h. Explore benefits and costs of a fish tank i. Implement soundproofing measures in study rooms j. Research updates for public meeting room chairs and board room furniture Jan -May 2026 for 2027 budget request k. Investigate funding and deployment for a permanent story walk 1. Refresh social play space of kid's area m. Provide a cozy reading space in kids area S73W16663 W Janesville Rd MUSKEGOMuskego, WI 53150 PUBLIC LIBRARY P 262.971.2100 Strategic Initiative - Services The Muskego Public Library offers a wide variety of services to the community over the 62 hours a week the building is open. When surveyed, the most frequent library service patrons reported using, overwhelmingly, was checking out books (print or electronic) for entertainment and learning. It reinforces reading is still very much alive and loved in this community, and that there should be continued focus on building a strong and varied collection. Other often used services included asking staff information questions, using the print/copy/fax services, and attending story times and family programming. Staff continue to be a vital component of every service the library offers, as the collection development, circulation, programming, and technology support provided are all staff driven. Ensuring staff have adequate time, resources, and professional development is key to the execution of these important services community members are reporting as valuable. Goals and Potential Action Items Engage well -trained staff to grow, maintain, and circulate a balanced and relevant collection in a variety of formats, print and otherwise. An ever -evolving collection serves to educate, enrich, and entertain patrons of all ages. We consistently explore innovative materials to meet the need of the public. a. Maintain a robust, up to date collection of materials for entertainment and education (2024-2028) b. Expand Switch Game Collection (2024) c. Evaluate collection budget to expand ebook and eaudiobook collection (2024) d. Assessment of hot spot usage (2024) e. Evaluate low vision materials and resources for children for possible expansion, including Tonies (2024) f. Ensure the Adult Large Print collection is meeting the needs of a growing senior population g. Documentation of Weeding Processes h. Evaluate Playaway collection to determine need for growth/retraction i. Offer a new media area for media like we have for books j. Assess future of circulating technology k. Assess circulation of all kits and need 1. Analyze ways to improve or streamline deposit collections m. Explore cost and funding strategy for future explorer passes n. Investigate offering vinyl records for circulation S73W16663 WJanesville Rd Muskego, WI 53150 262.971.2100 o. Assess future of CD audiobooks p. Assess collection future of Music CDs (Kids and Adults) Assess library services workflow for patrons and staff to achieve best service outcomes and efficiencies. a. Execute an escape room with a staff sustainable model (2024) b. Improve wi-fi printing function (2024) c. Explore how to provide card renewals for homebound patrons (2024) d. Explore Polaris NCIP software to create ILL efficiencies (2024) e. Find free or low-cost informative bookmarks (DPI, Bridges, Vendors, etc) (2024) f. Schedule roving reference in Kid's area after summer programs (2024) g. Analyze book donation process for efficiencies to meet growing volume h. Create a reader's advisory book recommendation form/service i. Offer credit card options for all library payments (and automatic card reader) j. Investigate outdoor holds lockers k. Investigate a home book delivery system m. Explore and assess need of the book vending machine technology n. Modernize job resources offerings and format o. Evaluate volunteer management and opportunities (Friends, Community Service, non -Friends volunteers) p. Assess how the Library can offer caregiver support q. Explore additional assistive technology r. Investigate cost of faxes and DVD fines s. Assess / make improvements to the reliability and ease of use of presentation technology t. Investigate offering a notary service u. Provide support to Friends regarding library fundraising infrastructure S73W16663 W Janesville Rd MUSKEGOMuskego, WI 53150 PUBLIC LIBRARY ■ 262.971.2100 ♦ Offer innovative, educational, and entertaining programs for all ages. a. Offer a wide variety of teen programming for education and entertainment (2024-2028) b. Offer a wide variety of adult programming for education and entertainment (2024-2028) c. Offer a wide variety of kids programming for education and entertainment (2024-2028) d. Maintain support for elementary age programming (ATLAS) (2024-2028) e. Maintain programs supporting families with children (2024-2028) f. Provide STEM program opportunities for children (2024-2028) g. Identify programs of interest to age group of 18-31 (2024-2028) h. Identify library services/materials of interest to age group 18-31 (2024-2028) i. Maintain programs supporting senior citizens (2024-2028) j. Design a summer reading program for all ages (2024-2028) k. Investigate a "Books and Brews" book club (2024) 1. Assess ways to enhance the movie matinee experience m. Investigate offering sensory friendly programs n. Offer more adult technology classes, determine max capacity and how to do so o. Assess book clubs the library interacts with at any level p. Offer a virtual program series supporting new parents q. Investigate cost and offer kid bookmark contest r. Introduce an adult Lego club / all ages club / Lego competition s. Investigate NEA Big Read program/grant t. Explore the cost and technology capability of hybrid programs/recording library programs u. Create an ongoing Adult "100 books before you're 100" program S73W16663 W Janesville Rd Muskego, W153150 262.971.2100 0 Develop all staff by providing access to high -quality professional development and continuing education opportunities. a. Provide annual staff training sessions (2024-2028) b. Provide access to membership in professional organizations (2024-2028) c. Provide access to online and off -site training (2024-2028) S73W16663 W Janesville Rd MUSKEGOMuskego, WI 53150 PUBLIC LIBRARY P 262.971.2100 Strategic Initiative - Communication and Outreach The ability for the Muskego Public Library to inform the community of the many valuable opportunities available to them is of critical importance. Over the years, the Library has needed to expand the variety of communication methods used as new technologies became preferred. When surveyed, patrons were relatively split between five different communication methods (Facebook, Library website, Library print calendar, Library emails/texts, and flyers). Outreach, or the action of stepping beyond the library building to bring library services to other places the community gathers, also plays a vital role in the modern library and helps increase the awareness of these library opportunities. When asked about their awareness level regarding a variety of library services, there was some growth over the last four years, however in some areas there was awareness regression. While there are a variety of factors that could contribute to this (new residents, different survey groups from 2019 to 2023, etc), the fact remains that there is growth opportunity in the area of communication. In particular, community members surveyed and in focus groups requested better awareness about programming and services. Signage improvements were also requested to aid in communication related to library services and building navigation. 4 Perform outreach, bringing library services into the Muskego Community where they are gathered. a. Maintain communication with Muskego School District Reading Specialists (2024-2028) b. Outreach presence at school open houses, daycares, senior living communities, businesses (2024-2028) c. Outreach presence at community events (2024-2028) d. Supply doctor/dentist/health care offices with outreach materials Develop products and communication plans designed to increase awareness about library services. a. Prioritize and address signage needs from 2023 survey (2024-2028) b. Run a promotional campaign for Udemy (2024) c. Work with City IT and vendor to create new library website (2024) d. Work with Bridges to assess CAFE app and make improvement recommendations (2024) e. Analyze how to best utilize Udemy for the community (2024) f. Work with Bridges to implement improved online catalog (Discovery Layer) (2024) g. Create a noise communication strategy for informing patrons about summer reading performers (2024) h. Assess communication strategies for media unlocking (2024) S73W16663 WJanesville Rd Muskego, WI 53150 262.971.2100 i. Assess and onboard new events and reservation calendar software (2024) j. Find a method to advertise community groups that meet at library (2024) k. Improve wi-fi password awareness (signage, etc) (2024) 1. Design a substitute summer reading kickoff for Jammin on Janesville (2024) m. Examine and implement methods to communicate the services available at each service desk (2024) n. Use summer reading programs and summer reading booklet to promote signing up for library emails (2024) o. Market changes to patrons with Discovery Layer implementation p. Analyze Facebook to find areas of improved engagement q. Create an annual plan to advertise different services r. Create an awareness plan to strategically connect people to our marketing channels s. Initial Point of Service training for staff to benefit and encourage patron communication t. Assess informational brochures and create any for services/materials with multi -steps u. Create more readers advisory communication formats (1713 posts, book mark read -a -likes, buttons, QR codes to read alikes in stacks) v. Assess usefulness of classroom kits and market accordingly w. Create program graphics for Muskego community Facebook groups x. Advertisement corner in story time room for programs y. Develop instructions for how to reset pin numbers on own z. Develop patron education on reading log feature aa. Improve books on tape/braille books marketing bb. Run an advertising campaign on how we've improved electronic resource access cc. Create a community distribution map for print calendar dd. Get a blue "library" road sign on Janesville ee. Develop visible and consistent signage for event nights ff. Have a "this week at the library" sign S73W16663 WJanesville Rd Muskego, WI 53150 262.971.2100 gg. Investigate using Eventbrite to market events hh. Develop an online interactive map of the library for the website ii. Communication packet for homeschool resources jj. Create a board highlighting a different service each month (with QR code) kk. Create consistent marketing processes across service areas 11. Get a sign for the building that says "Muskego Public Library" Develop staff -based communication tools that aid in improving library services a. Train staff and patrons on RFID processes (2024) b. Investigate online library card renewal technology c. Introduce online chat/text reference d. Develop strategic planning framework for 2029-2033 Strategic Plan e. Assess and investigate the auto -renew feature through integrated library system f. Run 2028 strategic planning process (data collection, analysis, report writing)