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LIBRARY BOARD Packet 11212023CITY OF MUSKEGO LIBRARY BOARD AGENDA , l 11/21/2023 i PM Lbr Library Conference Room, S73 W16663 Janesville MUSKEGO Road PUBLIC LIBRARY IDEAS. INFORMATION. COMMUNITY. Please click the link below to join the webinar: https://us02web.zoom.us/j/88199002281 Webinar ID: 881 9900 2281 Phone: 312-626-6799 To request an accommodation for attending the meeting in person, please call 262-971-2100 at least 24 hours in advance. CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT CONSENT AGENDA Approval of Minutes - October 17, 2023 October 17, 2023 Minutes October 2023 Financials October 2023 Financials PRESIDENTS REPORT DIRECTOR'S REPORT November 2023 Director's Report November Library Director Report UNFINISHED BUSINESS Discussion update and possible action may be taken on any or all of the following: NEW BUSINESS Discussion update and possible action may be taken on any or all of the following: Discussion/Action: Approval of annual Bridges CAFE Addendum Agreement 1 AM21y.L!_117M. I-Arere aI M, Discussion/Action: Library Study Room Project Update Library Study Room Update November 2023 Discussion: 2023 Action Plan Year End Review 2023 Action Plan End of Year Update Discussion: Review of draft of 2024-2028 Muskego Public Library Strategic Plan Draft of 2024-2028 Muskego Public Library Strategic Plan A COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT NOTICE IT IS POSSIBLE THAT MEMBERS OF AND POSSIBLY A QUORUM OF MEMBERS OF OTHER GOVERNMENTAL BODIES OF THE MUNICIPALITY MAY BE IN ATTENDANCE AT THE ABOVE -STATED MEETING TO GATHER INFORMATION; NO ACTION WILL BE TAKEN BY ANY GOVERNMENTAL BODY AT THE ABOVE -STATED MEETING OTHER THAN THE GOVERNMENTAL BODY SPECIFICALLY REFERRED TO ABOVE IN THIS NOTICE. ALSO, UPON REASONABLE NOTICE, EFFORTS WILL BE MADE TO ACCOMMODATE THE NEEDS OF DISABLED INDIVIDUALS THROUGH APPROPRIATE AIDS AND SERVICES. FOR ADDITIONAL INFORMATION OR TO REQUEST THIS SERVICE, CONTACT MUSKEGO CITY HALL, (262) 679-4100. K CITY OF MUSKEGO LIBRARY BOARD MINUTES 10/17/2023 5:00 PM Library Conference Room, S73 W16663 MUSKEGO Janesville Road PUBLIC. LIBRARY IDEAS. INFOR,.f. TION. COMMUNITY. Please click the link below to join the webinar: https://us02web.zoom.us/j/83116652906 Webinar ID: 8311665 2906 Phone: 312-626-6799 To request an accommodation for attending the meeting in person, please call 262-971-2100 at least 24 hours in advance. CALL TO ORDER President Konkel called the meeting to order at 5:04PM. PLEDGE OF ALLEGIANCE ROLL CALL Present were President Konkel, Trustee Blair, Trustee Foundos, Trustee Heinowski, Trustee Humphreys, Trustee Kangas, Trustee B. Schroeder, Alderperson D. Schroeder, Trustee Woodward and Director Larson. Trustee Blair left at 5:53PM. STATEMENT OF PUBLIC NOT PUBLIC COMMENT CONSENT AGENDA Trustee Humphreys made a motion to approve the CONSENT AGENDA, Trustee Kangas seconded. Motion Passed 8 in favor. Approval of Minutes - August 15, 2023 September 2023 Financials PRESIDENTS REPORT DIRECTOR'S REPORT October 2023 Director's Report UNFINISHED BUSINESS Discussion update and possible action may be taken on any or all of the following: Discussion: Library Board Focus Group 3 NEW BUSINESS Discussion update and possible action maybe taken on any or all of the following: Discussion: Board Education on Trustee Essentials: Chapter 14 Open Meetings Law COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT Alderperson D. Schroeder made a motion to adjourn, Trustee Foundos seconded. Motion Passed 7 in favor. Meeting adjourned at 5:56 PM. IT IS POSSIBLE THAT MEMBERS OF AND POSSIBLY A QUORUM OF MEMBERS OF OTHER GOVERNMENTAL BODIES OF THE MUNICIPALITY MAY BE IN ATTENDANCE AT THE ABOVE -STATED MEETING TO GATHER INFORMATION; NO ACTION WILL BE TAKEN BY ANY GOVERNMENTAL BODY AT THE ABOVE -STATED MEETING OTHER THAN THE GOVERNMENTAL BODY SPECIFICALLY REFERRED TO ABOVE IN THIS NOTICE. ALSO, UPON REASONABLE NOTICE, EFFORTS WILL BE MADE TO ACCOMMODATE THE NEEDS OF DISABLED INDIVIDUALS THROUGH APPROPRIATE AIDS AND SERVICES. FOR ADDITIONAL INFORMATION OR TO REQUEST THIS SERVICE, CONTACT MUSKEGO CITY HALL, (262) 679-4100. 4 CITY OF MUSKEGO Payment Approval Report -Library Board Report Alpha Page: 1 Report dates: 10/1/2023-10/31/2023 Nov 06, 2023 01:02PM Report Criteria: Detail report. Invoices with totals above $0 included. Paid and unpaid invoices included. [Report]. Description = {<>] " 1099 adjustment" Invoice Detail.Type = {>] "adjustments" Invoice Detail.GL account = "1000571000000'-"1000571999999","5020000000000'-"5029999999999","5030000000000'-"5039999999999","4100890716500'-"4100890716599" Invoice Number SegNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number AMAZON CAPITAL SERVICES 191H-VF4C-3F 1 Invoice PRINT 10/23/2023 11/22/2023 26.06 1123 100.05.71.01.5711 1 D9Y-CW9C-1 1 Invoice SANTA'S BOOKED CRAFT 10/12/2023 11/11/2023 41.94 1023 100.05.71.00.6062 1 G6Q-7X77-N 1 Invoice BAGS & XACTO KNIFE 09/22/2023 10/22/2023 39.96 1023 100.05.71.00.5701 1K1T-W6QN-G 1 Invoice ODOR ELIMINATORS 09/28/2023 10/28/2023 46.73 1023 100.05.71.00.5702 1KRL-TWWG- 1 Invoice XBOX - SWITCH GAMES 10/14/2023 11/13/2023 258.39 1023 100.05.71.03.5711 1L4D-LW7Y-Q1 1 Invoice AV 09/18/2023 10/18/2023 96.23 1023 100.05.71.02.5711 1ML4-4LLL-JM 1 Invoice REMOVABLE LABELS 09/17/2023 10/17/2023 53.61 1023 100.05.71.00.5701 1 NPP-YHR3-G 1 Invoice CRAFTERNOON - OCT 09/28/2023 10/28/2023 41.78 1023 100.05.71.00.6062 1PPH-QK4Q-9 1 Invoice CRAFTERNOON 10/21/2023 11/20/2023 77.83 1123 100.05.71.00.6062 1PW4-J4M3-N 1 Invoice PRINT 10/08/2023 11/07/2023 158.73 1023 100.05.71.01.5711 1V4P-9HGW-4 1 Invoice PRINT 09/20/2023 10/20/2023 156.13 1023 100.05.71.01.5711 1XHM-TLYC-G 1 Invoice PRINT 09/16/2023 10/16/2023 63.93 1023 100.05.71.01.5711 1XHM-TLYC-P 1 Invoice MONTIORS -PUBLIC 09/13/2023 10/18/2023 1,949.85 1023 100.05.71.00.5505 Total AMAZON CAPITAL SERVICES: 3,011.17 BAKER & TAYLOR COMPANY 0003288392 1 Invoice SUSTAINABLE SHELVES -CREDIT 09/21/2023 10/21/2023 72.26- 1023 100.05.71.01.5711 0003289156 1 Invoice PRINT CREDIT 09/26/2023 10/26/2023 8.46- 1023 100.05.71.01.5711 2037790346 1 Invoice PRINT 09/15/2023 10/15/2023 491.72 1023 100.05.71.01.5711 2037796767 1 Invoice PRINT 09/18/2023 10/18/2023 336.66 1023 100.05.71.01.5711 2037799697 1 Invoice PRINT 09/18/2023 10/18/2023 367.41 1023 100.05.71.01.5711 2037801904 1 Invoice PRINT 09/19/2023 10/19/2023 905.52 1023 100.05.71.01.5711 2037802030 1 Invoice PRINT 09/19/2023 10/19/2023 35.69 1023 100.05.71.01.5711 2037802108 1 Invoice PRINT 09/19/2023 10/19/2023 438.61 1023 100.05.71.01.5711 2037810171 1 Invoice PRINT 09/22/2023 10/22/2023 343.46 1023 100.05.71.01.5711 2037814749 1 Invoice PRINT 09/23/2023 10/23/2023 569.76 1023 100.05.71.01.5711 2037822139 1 Invoice PRINT 09/26/2023 10/26/2023 497.52 1023 100.05.71.01.5711 2037832352 1 Invoice PRINT 09/28/2023 10/28/2023 323.67 1023 100.05.71.01.5711 2037836423 1 Invoice PRINT 09/29/2023 10/29/2023 536.93 1023 100.05.71.01.5711 2037840545 1 Invoice PRINT 10/03/2023 11/02/2023 1,354.95 1023 100.05.71.01.5711 2037844476 1 Invoice PRINT 10/03/2023 11/02/2023 1,267.32 1023 100.05.71.01.5711 2037847117 1 Invoice PRINT 10/03/2023 11/02/2023 882.01 1023 100.05.71.01.5711 2037847165 1 Invoice PRINT 10/03/2023 11/02/2023 366.56 1023 100.05.71.01.5711 2037848387 1 Invoice PRINT 10/04/2023 11/03/2023 684.03 1023 100.05.71.01.5711 2037854210 1 Invoice PRINT 10/06/2023 11/05/2023 416.43 1123 100.05.71.01.5711 2037861267 1 Invoice PRINT 10/10/2023 11/09/2023 513.53 1123 100.05.71.01.5711 2037861908 1 Invoice PRINT 10/10/2023 11/09/2023 350.77 1123 100.05.71.01.5711 2037865009 1 Invoice PRINT 10/11/2023 11/10/2023 1,088.51 1123 100.05.71.01.5711 2037879440 1 Invoice PRINT 10/18/2023 11/17/2023 621.74 1123 100.05.71.01.5711 2037883054 1 Invoice PRINT 10/18/2023 11/17/2023 1,045.32 1123 100.05.71.01.5711 Total BAKER & TAYLOR COMPANY: 13,357.40 BAKER & TAYLOR ENTERTAINMENT H66240550 1 Invoice AV 09/12/2023 10/12/2023 109.07 1023 100.05.71.02.5711 H66260300 1 Invoice AV 09/15/2023 10/15/2023 174.85 1023 100.05.71.02.5711 H66262150 1 Invoice AV 09/15/2023 10/15/2023 61.88 1023 100.05.71.02.5711 H66303490 1 Invoice AV 09/21/2023 10/21/2023 31.87 1023 100.05.71.02.5711 5 CITY OF MUSKEGO Invoice Number SegNo Type H66333390 1 Invoice AV H66364920 1 Invoice AV H66425120 1 Invoice AV H66445560 1 Invoice AV H66470500 1 Invoice AV T24210870 1 Invoice AV T24216640 1 Invoice AV Total BAKER & TAYLOR ENTERTAINMENT CARDMEMBER SERVICE Payment Approval Report -Library Board Report Alpha Page: 2 Report dates: 10/1/2023-10/31/2023 Nov 06, 2023 01:02PM Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number 09/25/2023 10/25/2023 41.74 1023 100.05.71.02.5711 09/28/2023 10/28/2023 10.18 1023 100.05.71.02.5711 10/03/2023 11 /03/2023 10.18 1023 100.05.71.02.5711 10/03/2023 11/02/2023 70.53 1023 100.05.71.02.5711 10/06/2023 11/05/2023 202.20 1023 100.05.71.02.5711 09/16/2023 10/16/2023 68.37 1023 100.05.71.02.5711 09/23/2023 10/23/2023 46.78 1023 100.05.71.02.5711 827.65 1530EM Oct23 1 Invoice FOL - KIDS 09/27/2023 3469BLA Oct2 5 Invoice 1 CASE 11X17, 10 CASES 8.5X11 P 09/27/2023 3469BLA Oct2 3 Invoice MONSTER MASH 09/27/2023 3469BLA Oct2 6 Invoice BRITTANY WLA MEMBERSHIP TH 09/27/2023 3469BLA Oct2 2 Invoice WAUKESHA FREEMAN 09/27/2023 3469BLA Oct2 4 Invoice 8.29.23-9.28.23 BUSINESS INTERN 09/27/2023 3469BLA Oct2 1 Invoice MKE BUSINESS JOURNAL 09/27/2023 3897SQ Oct23 2 Invoice EILEEN WLA CONFERENCE 09/27/2023 3897SQ Oct23 1 Invoice EILEEN WLA MEMBERSHIP THRU 09/27/2023 3905AH Oct23 1 Invoice WLA CONFERENECE -AMANDA 09/27/2023 7547GWOCT2 1 Invoice STRAITS LIGHTING LIBRARY 09/27/2023 Total CARDMEMBER SERVICE: COMPLETE OFFICE OF WIS 572340 1 Invoice PAPER TOWELS, TISSUE, LINERS 10/20/2023 572355 1 Invoice 2024 CALENDARS/PLANNERS 10/20/2023 Total COMPLETE OFFICE OF WIS: FAIRWAY GREEN LLC 43066 1 Invoice WI Total FAIRWAY GREEN LLC: FINDAWAY WORLD LLC 444270 1 Invoice AV 444442 1 Invoice AV Total FINDAWAY WORLD LLC: HEARTLAND BUSINESS SYSTEMS 603491-h 8 Invoice Total HEARTLAND BUSINESS SYSTEMS: IMPACT ACQUISTIONS LLC NTERIZER 10/27/2023 10/27/2023 10/27/2023 10/27/2023 10/27/2023 10/27/2023 10/27/2023 10/27/2023 10/27/2023 10/27/2023 10/24/2023 11/19/2023 11 /20/2023 10/03/2023 10/31 /2023 10/17/2023 11 /17/2023 10/19/2023 11 /18/2023 MONTHLY-365.GOV/LIBRARY 05/12/2023 06/11/2023 3073451 7 Invoice LIB -BASE RATE (10/11/22-1/10/23); 10/11/2023 3079302 7 Invoice LIB -BASE RATE (10/11/22-1/10/23); 10/19/2023 Total IMPACT ACQUISTIONS LLC: KANOPY INC 368447 1 Invoice 09 23 KANOPY Total KANOPY INC: 11/11/2023 11/18/2023 71.42 1023 100.05.71.00.5752 567.73 1023 100.05.71.00.5701 49.98 1023 100.05.71.00.6062 291.00 1023 100.05.71.00.5305 264.00 1023 100.05.71.01.5711 109.98 1023 100.05.71.00.5505 170.00 1023 100.05.71.01.5711 395.00 1023 100.05.71.00.5303 174.00 1023 100.05.71.00.5305 395.00 1023 100.05.71.00.5303 442.91 1023 100.05.71.00.5415 2,931.02 464.15 1123 100.05.71.00.5703 73.34 1123 100.05.71.00.5701 537.49 75.00 1023 100.05.71.00.5415 75.00 689.96 1123 100.05.71.02.5711 427.94 1123 100.05.71.02.5711 1,117.90 121.30 1023 100.05.71.00.5505 578.00 1023 100.05.71.00.5401 502.50 1023 100.05.71.00.5401 1,080.50 09/30/2023 10/30/2023 127.80 1023 100.05.71.03.5711 IL/.ou M CITY OF MUSKEGO Payment Approval Report -Library Board Report Alpha Page: 3 Report dates: 10/1/2023-10/31/2023 Nov 06, 2023 01:02PM Invoice Number SegNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number KUJAWA ENTERPRISES INC. 261859 1 Invoice 10 OCT 23 PLANT MAINT 10/03/2023 Total KUJAWA ENTERPRISES INC.: MIDWEST TAPE 504430494 1 Invoice HOOPLA USAGE 09 23 09/30/2023 504442494 1 Invoice AV 10/03/2023 504457979 1 Invoice AV 10/09/2023 504502929 1 Invoice AV 10/17/2023 Total MIDWESTTAPE: SAFEWAY PEST MANAGEMENT INC. 718578 1 Invoice 10 23 MONTHLY PEST CONTROL 10/02/2023 Total SAFEWAY PEST MANAGEMENT INC.: SCHMITZ, GARY 11 1 Invoice SANTA'S BOOKED PROGRAM - SA 10/21/2023 Total SCHMITZ, GARY: SEBERT 19766 2 Invoice OCT 2023 - LAWN MAINTENANCE 10/01/2023 Total SEBERT UNITED STATES ALLIANCE FIRE PROTECTION 1046-F114495 1 Invoice INVESTIGATE AND REPAIR LEAKS 10/13/2023 Total UNITED STATES ALLIANCE FIRE PROTECTION: Grand Totals: 11/02/2023 61.00 1023 100.05.71.00.5415 61.00 10/30/2023 874.39 1023 100.05.71.03.5711 11/02/2023 89.98 1023 100.05.71.02.5711 11/08/2023 375.92 1123 100.05.71.02.5711 11 / 16/2023 129.97 1123 100.05.71.02.5711 1,470.26 11 /01 /2023 35.00 1023 100.05.71.00.5415 35.00 11/14/2023 240.00 1123 100.05.71.00.6062 Lqu.uu 10/31 /2023 1.500.00 1023 100.05.71.00.5415 I,JVV.VV 10/13/2023 1.869.00 1023 100.05.71.00.5415 1,00a. uu Report Criteria: Detail report. Invoices with totals above $0 included. Paid and unpaid invoices included. [Report]. Description = {<>] "1099 adjustment" Invoice Detail.Type = {>] "adjustments" Invoice Detail.GL account = "1000571000000"-"1000571999999","5020000000000"-"5029999999999","5030000000000"-"5039999999999","4100890716500"-"4100890716599" 7 CITY OF MUSKEGO Budget Worksheet - Library Revenues Current Year w/ Monthly Total Page: 1 Period: 10/23 Nov 06, 2023 01:OOPM Account Number Account Title r7��I�:L•1�1�1.1� CULTURE, REC AND EDUCATION 100.05.71.00.4140 LIBRARY GRANTS REVENUE 100.05.71.00.4150 LIBRARY -SYSTEM, ETC 100.05.71.00.4274 LIBRARY LOST AND DAMAGED 100.05.71.00.4313 LIBRARY FINES 100.05.71.00.4314 LIBRARY TAXABLE REVENUE 100.05.71.00.4542 LIBRARY PHONE USE 100.05.71.00.4544 ROOM RENTAL 100.05.71.00.4551 SALE OF F/A- COMPUTERS 100.05.71.00.4552 LIBRARY FRIENDS REVENUE Total LIBRARY DEPARTMENT 2023-23 2023-23 2023-23 Adopted Amended YTD Budget Budget Actual .00 .00 .00 157, 217.00 157, 217.00 157, 216.92 1,300.00 1,300.00 2,402.33 15,000.00 15,000.00 9,188.83 9,000.00 9,000.00 6,844.53 .00 .00 .00 1,000.00 1,000.00 1,375.00 .00 .00 .00 5,000.00 5,000.00 4,655.18 188,517.00 188,517.00 181,682.79 2023-23 % Actual Over / Current Month To (Under) Actual Budget Budget .00 .00 .00 76,900.12 100.00% 0.08- 403.10 184.79% 1,102.33 1,228.20 61.26% 5,811.17- 1,347.59 76.05% 2,155.47- .00 .00 .00 125.00 137.50% 375.00 .00 .00 .00 1,287.67 93.10% 344.82- 81,291.68 96.37% 6,834.21- CITY OF MUSKEGO Budget Worksheet - Library Expenditures Current Year w/ Monthly Total Page: 1 Period: 10/23 Nov 06, 2023 12:57PM Account Number Account Title 2023-23 Adopted Budget 2023-23 Amended Budget 2023-23 YTD Actual 2023-23 Current Month Actual % Actual To Budget Over/ (Under) Budget GENERALFUND CULTURE, REC AND EDUCATION 100.05.71.00.5101 SALARY & WAGES 722,687.11 722,687.11 542,484.66 54,020.98 75.06% 180,202.45- 100.05.71.00.5102 OVERTIME 2,000.00 2,000.00 654.90 .00 32.75% 1,345.10- 100.05.71.00.5201 FICA 56,907.36 56,907.36 40,697.87 4,010.35 71.52% 16,209.49- 100.05.71.00.5202 PENSION 40,644.37 40,644.37 30,038.81 2,982.99 73.91% 10,605.56- 100.05.71.00.5203 HEALTH 96,423.00 96,423.00 111,165.98 10,826.71 115.29% 14,742.98 100.05.71.00.5204 LIFE 1,297.87 1,297.87 877.82 106.86 67.64% 420.05- 100.05.71.00.5205 FSA FEE EXPENSE .00 .00 .00 .00 .00 .00 100.05.71.00.5229 HEALTH INSURANCE ALLOWANCE 19,200.00 19,200.00 11,200.00 800.00 58.33% 8,000.00- 100.05.71.00.5302 MILEAGE 1,500.00 1,500.00 790.71 68.26 52.71% 709.29- 100.05.71.00.5303 CONFERENCES & TRAINING 3,500.00 3,500.00 2,422.30 790.00 69.21% 1,077.70- 100.05.71.00.5305 DUES & MEMBERSHIP 1,300.00 1,300.00 835.00 465.00 64.23% 465.00- 100.05.71.00.5401 LIBRARY EQUIPMENT 16,800.00 16,800.00 6,376.78 502.50 37.96% 10,423.22- 100.05.71.00.5415 MAINTENANCE OF BLDG & GROUNDS 45,200.00 45,200.00 30,918.49 3,982.91 68.40% 14,281.51- 100.05.71.00.5505 COMPUTER CHARGES 51,037.00 51,037.00 45,430.75 2,181.13 89.02% 5,606.25- 100.05.71.00.5602 TELEPHONE 920.00 920.00 .00 .00 .00 920.00- 100.05.71.00.5701 OFFICE SUPPLIES AND EXPENSES 7,500.00 7,500.00 5,562.63 661.30 74.17% 1,937.37- 100.05.71.00.5702 PROCESSING SUPPLIES 15,500.00 15,500.00 10,204.92 46.73 65.84% 5,295.08- 100.05.71.00.5703 HOUSEKEEPING SUPPLIES 3,000.00 3,000.00 2,652.29 .00 88.41% 347.71- 100.05.71.00.5740 LIBRARY GRANT EXPENSE .00 .00 1,255.50 .00 .00 1,255.50 100.05.71.00.5752 LIBRARY FRIENDS EXPENSE 5,000.00 5,000.00 4,807.73 71.42 96.15% 192.27- 100.05.71.00.5774 LIBRARY REPLACEMENT 300.00 300.00 .00 .00 .00 300.00- 100.05.71.00.5835 HOUSEKEEPING SERVICES 45,300.00 45,300.00 34,582.52 3,203.32 76.34% 10,717.48- 100.05.71.00.5910 GAS & ELECTRIC 73,000.00 73,000.00 64,692.46 7,373.49 88.62% 8,307.54- 100.05.71.00.5915 SEWER & WATER 2,500.00 2,500.00 1,586.46 .00 63.46% 913.54- 100.05.71.00.6062 PROGRAMMING 6,900.00 6,900.00 2,792.63 133.70 40.47% 4,107.37- 100.05.71.01.5711 PRINT MATERIALS 111,700.00 111,700.00 70,099.27 10,133.89 62.76% 41,600.73- 100.05.71.01.5713 PRINT MATERIALS -ADULT .00 .00 .00 .00 .00 .00 100.05.71.02.5711 AUDIO VISUAL MATERIALS 32,500.00 32,500.00 15,698.54 1,013.86 48.30% 16,801.46- 100.05.71.03.5711 ELECTRONIC MATERIALS 23,583.00 23,583.00 21,624.08 1,260.58 91.69% 1,958.92- 100.05.71.03.5714 AUDIO VISUAL MATERIAL -A.V. .00 .00 .00 .00 .00 .00 100.05.71.11.5713 PRINT MATERIALS - JUVENILE .00 .00 .00 .00 .00 .00 100.05.71.12.5714 AUDIO VISUAL MATERIAL - JUVENL .00 .00 .00 .00 .00 .00 100.05.71.14.5713 PRINT MATERIALS - MISC .00 .00 .00 .00 .00 .00 100.05.71.18.5713 PRINT MATERIALS - NEWSPAPER .00 .00 .00 .00 .00 .00 100.05.71.19.5713 PRINT MATERIALS - PERIODICALS .00 .00 .00 .00 .00 .00 100.05.71.23.5713 PRINT MATERIALS - REFERENCE .00 .00 .00 .00 .00 .00 100.05.71.26.5713 PRINT MATERIALS - SERIALS .00 .00 .00 .00 .00 .00 100.05.71.35.5714 AUDIO VISUAL MATRL - DATA BASE .00 .00 .00 .00 .00 .00 100.05.71.36.5713 PRINT MATERIALS - YOUNG ADULT .00 .00 .00 .00 .00 .00 Total LIBRARY DEPARTMENT: 1,386,199.71 1,386,199.71 1,059,453.10 104,635.98 76.43% 326,746.61- E CITY OF MUSKEGO BALANCE SHEET OCTOBER 31, 2023 FEDERATED LIBRARY SYSTEM FUND ASSETS 503.00.00.00.1001 EQUITY IN POOLED CASH TOTALASSETS LIABILITIES AND EQUITY FUND EQUITY 503.00.00.00.3510 FUND BALANCE -RESERVED 503.00.00.00.3520 FUND BAL-UNRESERVED UNDESIGNAT REVENUE OVER EXPENDITURES - YTD TOTAL FUND EQUITY TOTAL LIABILITIES AND EQUITY 42,000.15 14,784.97 25,706.04 1,509.14 42,000.15 42,000.15 42,000.15 10 CITY OF MUSKEGO BALANCE SHEET OCTOBER 31, 2023 LIBRARY EXPANSION TRUST FUND ASSETS 502.00.00.00.1001 EQUITY IN POOLED CASH ( 32,897.00) 502.00.00.00.1011 CASH IN BANK- LIBRARY-113 13,090.41 502.00.00.00.1105 LIBRARY INVESTMENTS 48,297.13 TOTALASSETS LIABILITIES AND EQUITY FUND EQUITY 502.00.00.00.3501 FUND BALANCE -RESERVED 61,692.95 502.00.00.00.3520 FUND BAL-UNRESERVED UNDESIGNAT ( 35,042.97) REVENUE OVER EXPENDITURES - YTD 1,840.56 TOTAL FUND EQUITY TOTAL LIABILITIES AND EQUITY 28,490.54 28,490.54 28,490.54 11 Director's Report November 21st, 2023 1. Reference Update (from Samantha Quail - Head of Reference, Jolyn Lobe and Laura Boeck, Reference Assistants): October was one of our best -attended months for adult programs. We had 42 attendees for the "Essential Houdini" event on November 1, 59 attendees for the "Lincoln on the Gettysburg Address" program on October 11, and 66 attendees for the "Ghosts of Waukesha" presentation on October 25. November will bring a few more programs before the winter lull in December/January. Staff has been busy the last few months making a big dent in the remaining RFID tagging. We are down to about 20,000 items left to tag. On average, staff have been tagging about 2,000 items per week. The Friends of the Library are gearing up for their "Santa's Booked" event on Saturday December 2. This event usually draws a large crowd and includes a craft opportunity, bake sale, used book/DVD sale, and of course a photo opportunity with Santa. Upcoming programs for the next few weeks include: • Wisconsin Veterans Tell Their Stories on Wednesday November 11. • Maximize Your Medicare on Tuesday November 14. • Adult Coloring Club on Wednesday November 15. • Muskego Matinee: Love Again on Thursday November 16. • Chain Reaction Crochet Group on Tuesday November 21. • A Cup of Health: Bone Health on Thursday November 30. • Radon Safety on Tuesday December 12. 2. Children's Update (from Emma McClure — Children's Librarian, Courtney Metko and Heather Ziolecki, Children's Assistants): Over the past month, the children's department has continued to hold our re -occurring storytimes, ATLAS, and Lego Club and has resumed our Traveling Tales outreach storytimes at Wind Lake Discovery Days Daycare. We had over 100 patrons attend our second annual Monster Mash on October 28th. In early November, we held our Bad Guys Party, where children participated in activities related to the popular book series by Aaron Blabey. In the coming month, we are planning to hold the first meeting of our new school -age book club, Graphic Fanatics, and reach out to more area daycares to expand our outreach efforts. 3. Young Adult Update (from Amanda Hyland, Young Adult and Marketing Librarian): During the month of October there was a Scooby-Doo Villains Scavenger Hunt and a Halloween themed break-in bag for the teens in the Teen Area. The last week of October, the Teen Librarian attended the Wisconsin Library Association Conference in Middleton Wisconsin. Currently, the Teen Librarian has been working on materials for the upcoming winter reading program. She has also been busy working with the Muskego Lakes National Juniors Honor Society and Lake Denoon's Nation Junior Honor Society and National Juniors Art Honor Society to get student volunteers for April's upcoming mini -golf event. 4. Circulation Update (from Jane Matusinec, Circulation Supervisor): We are in the initial planning of introducing the RFID software at the circulation desk. We will begin using it on tagged items so that we can begin to desensitize the RFID tags and prevent the new gates from going off as people return items checked out in late November and the month of December. The afternoon staff continues to prioritize tagging items while the morning staff continues to work on processing new items. Our newest shelver Bryan started regular shifts October 23. We are now back to full staff! Patrons continue to give positive comments on the paintings we hung in the circulation area. S. Other Updates: a. Dates of Note: The Personnel Committee met November 141". The next full Library Board meeting is December 191" at 5pm. Please email Brittany in advance if you cannot attend to assure a quorum is present. b. Friends' of the Library: The next Friends First Friday Coffee in will be December 1st at 9:30am. Staff will be working with the Friends' to run the "Santa's Booked at the Library" Santa event and fundraiser on December 2nd from 10am-2pm. c. Building Updates: The new water bottle filler (with filter) add on to the bubbler will be installed this week. This will make it easier for patrons to fill up their reusable water bottles during long study session or work from home days. d. Strategic Planning: The Library Board Strategic Planning Committee met on 11/8/23 and reviewed the data collected and provided feedback on the first draft that will be before the full Library Board for this November 21s' meeting. The Full Board will vote on the final draft in December. The Friends of the Library were also updated on the strategic planning process as well, as advocates of the library, fundraisers, and because we had some targeted questions regarding the Friends to help aid in their strategy. e. Positive Impact: A Friends' member complimented the helpfulness of Library staff! f. 2023 Action Plan Update: One of my goals for 2023 was to provide more frequent updates regarding the progress of the 2023 Action Plan. Updates on certain elements of the Action Plan have already been found in this section of the report from January -June (restroom, study rooms, marketing plan, staff training and strategic planning efforts). I 13 will continue to use the July -December Director Report to update you on a variety of other action items that have not been discussed to date. Below are three such updates: i. Review records retention schedule: Staff reviewed the records retention schedule and created a file that identifies all of the forms/records that the Muskego Public Library uses, where they are saved and how long. There are a few outstanding questions that need follow up. But, next steps are to complete the General Records Schedule adoption form (needs to be approved by the Library Board and then submitted to the WI Public Records Board for approval), share the adopted records retention schedule with staff, and add a retention period to the bottom of all forms which will make adhering to the retention schedule easy. ii. Support the FOL in developing a membership campaign: The priority this year has been planning and executing fundraisers with the Friends. We are also discussing a donor wall for larger donations as part of the planned giving process. As a result, this will be deferred into the future. iii. Continue to work on accessibility checklist updates: 2023 projects include: 1. Moving brochures and handouts to lower sections of the holders to make them accessible by wheelchair, and add signage directing them to staff for assistance reaching higher items. 2. Adding a height -adjustable catalog computer station, and signage for the other catalog stations on where to find the accessible station. 3. Borrowing the door pressure gage from Bridges and adjusting a set of interior doors to the correct resistance and backswing. The gage will be borrowed again in 2024 to work on another set of doors, and then on a regular basis to check and correct doors if needed. 4. Updated the patron magnifier with funds from a Bridges Innovation grant. 5. Planned purchase of high -contrast directional signage with funds from the Bridges Innovation grant. 6. Installed an accessible height coat hook in the staff mail room and removed an unnecessary, inaccessible coat hook in the Children's area. 7. Purchased a van accessible sign to install in accessible parking space #2. 6. Employee Anniversaries: Claudia Engler (Library Aide), 1 year 7. Board Education: Being part of a 24-member library system (Bridges Library System) means that even if we don't have a book, chances are we can get it for our patron in 1-2 days by borrowing it from one of them (called inter -system borrowing). But what happens when no one in the system has a rare, hard to find item? It's not over yet! We can request an inter -library loan (also known as ILL). We first, for speed, try other libraries in the state of WI. But we can search across the country if needed. Libraries across the nation agree to be part of an inter -library loan system with the goal of getting people the information they need. 14 Monthly Statistics for Muskego Public Library 2023 JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL OCT YTD Checkouts 2019 21,785 21,507 24,231 23,645 21,420 26,506 30,895 26,132 21,640 22,944 20,647 18,821 280,173 240,705 2022 18,684 17,194 19,312 18,134 16,801 23,958 24,023 23,062 17,716 19,091 17,796 16,430 232,201 197,975 2023 19,115 18,869 21,330 18,042 18,332 24,784 24,864 22,514 19,001 19,588 206,439 206,439 23 vs 22 % Change 2.3% 9.7% 10.4% (0.5%) 9.1% 3.4% 3.5% (2.4%) 7.3% 2.6% (11.1%) 4.3% Overdrive Checkouts (E-books, E-Audio, E-Video) 2019 2,247 2,119 2,302 2,198 2,232 2,262 2,455 2,351 2,312 2,358 2,220 2,202 27,258 22,836 2022 3,520 3,266 3,294 3,347 2,857 2,930 3,295 3,334 3,083 3,238 2,961 3,018 38,143 32,164 2023 3,589 3,241 3,654 3,264 3,492 3,392 3,743 3,486 3,515 4,146 35,522 35,522 23 vs 22 % Change 2.0% (0.8%) 10.9% (2.5%) 22.2% 15.8% 13.6% 4.6% 14.0% 28.0% (6.9%) 10.4% Kanopy/Hoopla Play Withdrawal KANOPY 2019 21 29 53 41 75 54 44 62 56 59 58 53 605 494 KANOPY/HOOPLA 2022 266 230 249 238 233 256 289 276 235 282 268 3096 2554 KANOPY2022 73 42 73 4 49 69 702 571 HOOPLA 2022 193 188 176 ___ 23 233 12 199 2394 1,983 KANOPY/HOOPLA 2023 318 314 344 321 364 386 375 481 410 449 3762 3762 KANOPY2023 70 3 90 73 68 56 7 �8 83 716 HOOPLA 2023 248 6 231 291 318 319 }52 366 3046 3,046 23 vs 22 % Change TOTAL 19.5% 36.5% 38.2% 34.9% 56.2% 50.8% 29.8% 74.3% 74.5% 59.2% 21.5% 47.3% 23 vs 22 %Change Kanopy ONLY (4.1%) 61.9% 6.8% 50.0% 35.2% 36.0% (16.4%) 56.5% 1.8% 69.4% 1 2.0% 25.4% Owning Holds Shipped 2019 3,296 2,872 2,914 2,669 2,670 2,975 3,148 2,811 3,107 2,980 2,902 2,495 34,839 29,442 2022 3,666 3,167 3,266 3,118 2,722 3,077 2,927 3,247 2,922 3,052 2,740 2,509 36,413 31,164 2023 3,619 3,058 3,329 2,978 2,770 3,117 2,971 3,186 2,991 3,073 31,092 31,092 23 vs 22 % Change (1.3%) (3.4%) 1.9% (4.5%) 1.8% 1.3% 1.5% (1.9%) 2.4% 0.7% (14.6%) (0.2%) Self -Service Transaction Percentage of Total Circ (Self -check, Online Renewals, and eBook Checkouts/Checkouts and eBook Checkouts) 2019 56.4% 60.6% 62.5% 63.0% 65.6% 63.3% 65.1% 65.2% 66.6% 62.9% 64.0% 65.3%1 63.4% 63.2% 2022 61.7% 63.1% 62.2% 62.2% 64.1% 58.8% 64.6% 64.6% 64.0% 62.4% 64.6% 64.8% 63.0% 62.7% 2023 62.2% 59.7% 60.2% 62.1% 65.4% 59.3% 60.7% 61.3% 64.0% 65.3% 61.9% 61.9% Curbside Pickups 2022 9 1 1 7 2 1 4 2 0 0 1 4 32 27 2023 5 3 3 5 2 1 0 0 1 0 20 20 23 vs 22 % Change (44.4%) 200.0% 200.0% (28.6%) 0.0% 0.0% (100.0%) (100.0%) (37.5%) (25.9%) Library Visits 2019 10,151 11,418 12,525 13,775 10,701 14,463 14,851 13,447 10,803 12,373 11,118 10,601 146,224 124,506 2022 8,834 8,792 10,571 9,333 8,806 13,031 10,781 10,960 8,620 9,284 8,902 7,918 115,831 99,012 2023 10,124 9,567 12,473 9,560 10,309 13,804 12,502 11,669 9,304 10,402 109,713 109,713 23 vs 22 % Change 14.6% 8.8% 18.0% 2.4% 17.1% 5.9% 16.0% 6.5% 7.9% 12.0% (5.3%) 10.8% Reference Transactions (DPI defined) 2019 1,182 1,123 1,067 995 1,002 1,211 1,331 1,215 1,171 1,118 987 878 13,280 11,415 2022 982 759 929 742 646 1,077 1,111 1,031 830 904 789 572 10,372 9,011 2023 870 917 1,063 777 821 1,004 1,143 787 826 839 9,047 9,047 23 vs 22 % Change (11.4%) 20.8% 14.4% 4.7% 27.1% (6.8%) 2.9% (23.7%) (0.5%) (7.2%) (12.8%) 0.4% Technical/Other Information Transactions 2019 0 576 528 427 492 3,152 4,030 1,362 481 536 450 346 12,380 11,584 2022 580 671 820 583 699 1,992 1,966 1,327 486 579 590 404 10,697 9,703 2023 764 715 879 766 748 2,609 2,909 1,929 639 728 12,686 12,686 23 vs 22 % Change 31.7% 6.6% 7.2% 31.4% 7.0% 31.0% 48.0% 45.4% 31.5% 25.7% 18.6% 30.7% Meeting Room Use 2019 78 89 107 97 91 87 87 68 78 96 106 78 1,062 878 2022 59 83 99 94 67 71 51 66 63 67 95 72 887 720 2023 79 90 88 100 80 77 60 68 73 101 816 816 23 vs 22 % Change 33.9% 8.4% (11.1%) 6.4% 19.4% 8.5% 17.6% 3.0% 15.9% 50.7% (8.0%) 13.3% 15 2024 Annual Addendum to the Bridges Library System Member Library & CAFE Agreements Subject to the terms and conditions of the general agreement between the Library System and the member library, both parties agree to make the payments listed in the charts below. County reimbursement funds will be made in two equal payments no later than April and October. Hoopla grant funds will be distributed in March. MUSKEGO PUBLIC LIBRARY Waukesha County Prairie Lakes Library Hoopla System (for Racine & Grant Walworth Counties) Paid to Library $91,958 $92,616 $5,666 Databases Movie WI Advantage CAFE License Digital Program Fee Library Content* Paid lay Library $1,448 $536 $4,122 $5,151 $24,176 *WI Digital Library fee is invoiced by and paid by library directly to WiLS. LIBRARY President, Board of Trustees Date Secretary, Board of Trustees Date BRIDGES LIBRARY SYSTEM President, Board of Tru ees Date to LA ,;6, Secr tary, Boafil of Trustees Date 16 Library Study Room Update MUSKEGO PUBLIC LIBRARY Project Timeline Year to Date Write bid proposal for Study Room Project (meetings with architect, DPW, city attorney, building walkthroughs, proposal review) Write bid proposal for Family Restroom Project (meetings with Architect, DPW, City Attorney, building walkthroughs, contract review) Bid Document Class 2 Publication Notice 1 Bid Documents Class 2 Publication Notice 2 Release of Bid Documents Bid Submission Period Bid Opening. Results: 1 bid for Family Restroom, 0 for Study Room Project Library Board Acceptance of Family Restroom Bid Explored with City Attorney, DPW about options for Study Room Project City Finance Committee/Common Council Resolution for Family Restroom Project. Contract writing for Family Restroom (Architect, City Attorney, Library Director) Contacted Architect about cost for construction documents for Study Room Project (instead of design/build approach) Discussion with Architect on cost of Study Room Project (construction costs and construction documents) Contract submitted to contractor to sign for Family Restroom Project Second contractor estimate sought on Study Room Project Contract revision period for Family Restroom Project Study Room Pod investigation as alternate to built study rooms 2/1/2023 - May 2023 1/5/2023-May 2023 May 11th, 2023 May 18th, 2023 5/18/2023 5/18/2023 - 6/9/2023 6/9/2023 6/20/2023 July and August 2023 7/11/2023 7/18/2023-8/31/2023 7/28/2023 8/20/2023 8/31/2023 - 9/12/2023 9/18/2023-present 10/1/202 3 -present 10/1/2023-present 18 Current Status • 2 estimates were obtained from architects/contractors as of Fall 2023. Both agree that cost to build study rooms now is around $102,165. • Our last estimate was from May 2022 ($75,000). A percentage of inflation was included, but it was not enough to anticipate the current costs of the project as of today, as well as factor in architectural plans (which was determined to be a need after the feedback from contractors as a result of no bids). • In addition to seeking the current costs of the project to determine its future viability, a second option was investigated (purchasing meeting pods) as a possible alternate that meets the project's goals while staying in budget. 19 Option 1: Built Study Rooms • Cost: $102,165 (high level estimate, could be higher after final plans drawn) • Cost includes construction documents, bidding costs, and materials/labor) • 3 rooms would be built • Seats up to 4 people • Provides sound suppression • HVAC would be added into the rooms • Lighting would be added into the rooms • 1-2 wall outlets would be added to each room �a,aoam, 20 Option 2: Study Room Pods • Cost: $75,000 • 3-4 units would be purchased • Seats up to 4 people • Has soundproofing (noise reduced to 29 dB) • Has ventilation airflow built into ceiling • Has LED lighting • Has 2 power sockets and USB A and C ports • Entire unit powered by a standard outlet 21 Examples 22 IA 23 VA 24 Option 1: Built Study Room Analysis Meets goal of increasing private and group study spaces. Easier to clean. Less proprietary, meaning any contractor could repair as needed. Atmosphere is more like a traditional room. 20% bigger than pods. Overbudget, additional funds would need to be found. Project timeline will be later into 2024. Need to take project to bid again, may not get bidders. Estimate is currently a high level estimate, final project cost could increase after details finalized through construction documents (which requires entering into an agreement). Due to costs for fire suppression, ideal location is no longer possible. New location disrupts existing space (light, HVAC, patrons utilize that area now). Size of rooms likely could only fit 2 adults. 25 Option 2: Study Room Pod Analysis Meets goal of increasing private and group study spaces. Soundproofing is effective. Does not require bidding. Within budget. Has a five year warranty. Project will be accomplished faster. Not as easy to clean. Atmosphere is similar to being in an airplane. Repairs after five year warranty may have to go through company given proprietary nature of product. Does not disrupt current library May not be to fire code unless fire interior HVAC/Lighting/Fire alarm added. Conversations with City Suppression. Inspector and Fire Inspector are in progress. Fits perfectly into underutilized space. Pod is 20% smaller than built study rooms. Fits 4 teens, likely 2 adults. 26 Steps for Each Option • Option 1: Continue to pursue built study rooms • Design and purchase construction documents • Determine final cost of project (estimate $102,165), assess where the additional funds will come from** • Take project to bid • If someone bids on project and is within budget, begin project (likely in 2024) • Option 2: Purchase study room pods • Test out pods • Determine if pods are compliant with fire code • Purchase pods ($75,000) Construction Documents $8,000 2023 Operating Budget Construction (In -Budget) $75,000 Construction (Out -of -Budget) $19,165 TOTAL $1029165 Capital Project Funds Expansion Fund/System Fund 27 KEY C = Completed (39) IP = In Progress (13) D = Deferred (4) 2023 Action Plan The purpose of the Muskego Public Library Action Plan is to provide a list of actions (projects, tasks, or ideas) designed to improve the library building and services. All actions relate back to the strategic initiatives and goals from the Library's current Strategic Plan. Actions submitted under each goal are projects that will have an endpoint and supplement Library staff's routine (daily) operational duties on behalf of the community. Facility - Strategic Initiative GOALS AND ACTION ITEMS • Update the Muskego Public Library facility to improve functionality for patrons and staff, by establishing ongoing maintenance directives for the building's interior and exterior. • Investigate maintenance door to connect interior HVAC controls to exterior units (C) • Create a comprehensive technology plan (hardware/software lifecycle documentation) (IP) • Manage design and creation of additional study rooms (IP) • Investigate rust maintenance on surfaces of outdoor lampposts (C) • Investigate condition of library sidewalks for possible repair (cracks/cross slope) (C) • Investigate early cost estimates for 2025 roof replacement (C) • Investigate early cost estimates for 2024/2025 parking lot reconstruction (C) • Investigate improvements to outdoor amphitheater for access and comfort (C) • Improve the quality and access to Muskego Public Library facilities to improve the patron experience. Consider aesthetic, comfort, and universal design. • Manage renovation of family restroom (IP) • Investigate addition of water bottle filling station (C) • Investigate allowable maintenance to all other library restrooms (D) • Continue to work on Accessibility Checklist updates (IP) S73W16663 Janesville Road, Muskego W153150, www.cityofmuskego.org 28 • Introduce infrastructure changes leading to increased staff efficiencies and/or improved patron service levels. • Implement RFID (Radio Frequency ID) collection conversion and hardware deployment • Train patrons and staff on RFID circulation processes post -collection conversion (If-) • Evaluate effectiveness of wayfinding signage to improve patron experience (C) • Develop road map for improved wayfinding signage in building 11W Services - Strategic Initiative GOALS AND ACTION ITEMS Place strong focus on programs and resources for children, especially related to early literacy. Maintain variety of early literacy programming for different age groups''') • Provide engaging services and programming to attract young adults. Enhance Library potential as a study and collaborative learning center for teens. • Gather young adult feedback using annual feedback plan (C) • Offer programming with STEAM concepts for young adults (C) • Develop innovative and appealing programming plus enhance existing services, for a wide range of adults. • Offer a spotlight speaker program • Create programs targeted towards patrons in their 20s-30s (C) • Investigate offering a Winter Market (Indoor Farmer's Market) (C) • Explore new programming and outreach ideas for seniors (C) Maintain virtual programming presence based on patron interest 29 • Develop all staff by providing access to high -quality professional development and continuing education opportunities. • Build training modules on these topics: emergency response, privacy, trustees, and inclusivity (IP) • Provide annual staff training sessions (C) • Run a library staff engagement survey (Cancelled) • Analyze how Muskego Public Library services reach out to patrons. Reduce or remove barriers to Muskego Public Library service access. • Review DPI WI Public Library Standards and work to meet relevant objectives • Investigate updating and expanding assistive technology offered (C) • Investigate online chat reference through instant messaging platform tw • Investigate in partnership with the Bridges Library System, video tutorials on Overdrive, Libby, use of online catalog, and patron online account navigation • Review all Muskego Public Library fees • Review Muskego Public Library fine structure and loan periods (C) • Investigate grace period for fines and/or additional fine forgiveness days Ir) Communication/ Outreach - Strategic Initiative GOALS AND ACTION ITEMS • Increase awareness and communication regarding Library resources, services, programs, and opportunities. • Review records retention schedule • Evaluate additional ways to market movie screenings to adults (C) • Develop and implement a welcome package for new Muskego Library card holders (C) • Create library advertising corners within each public meeting room • Investigate Library Aware as a communication platform • Review all Muskego Public Library Board Policies and Bylaws and identify gaps (IP) • Explore cost and potential effectiveness of a library -oriented mailer (C) • Improve patron feedback process (i.e. upgrade comment card box) (C) 30 Communication and Outreach - Strategic Initiative GOALS AND ACTION ITEMS • Increase awareness and communication regarding Library resources, services, programs, and opportunities. (continued) • Develop data gathering framework for the 2024-2027 Strategic Plan (C) • Disseminate community survey and feedback boards for the 2024-2027 Strategic Plan (C) • Run community focus groups and stakeholder interviews for the 2024-2027 Strategic Plan (C) • Perform website usability study for 2024-2027 Strategic Plan (C) • Update Communication and Marketing Plan to support the 2024-2027 Strategic Plan (IP) • Analyze and build report of data from surveys/studies and focus groups/interviews (C) • Write the 2024-2027 Strategic Plan (C) • Collaborate and build partnerships with schools, non -profits, businesses, organizations, and community groups to expand service capacities and increase engagement with the Library. • Create a recognition platform for local businesses who donate (C) • Review 2035 City of Muskego Comprehensive Plan and evaluate Muskego Library intersection points (D) • Investigate making library commercials for high school events as well as on social media (IP) • Work with local businesses and community organizations to enhance summer reading (C) • Strategize new ways to increase visibility of online resources to stakeholder groups (C) • Identify community events to promote Muskego Public Library services (C) • Increase Muskego Public Library advocacy and secure funding resources to maintain desired service levels. • Support FOL in developing fundraiser planning initiatives (C) • Work with the FOL to investigate planned giving opportunity (IP) • Support FOL in developing a membership campaign (D) 31 2023 Strategic Planning Year: Planning For Our Future FRAMEWORK Planning Process The 2024-2027 Strategic Plan will use the following timeline: Development of 2024-2027 Strategic Planning Framework: Winter 2022/2023 Data collection phase: January 2023-Summer 2023 Data analysis and report composition: Fall 2023 Planning development meetings with Library Staff and Strategic Planning Committee: Fall 2023 Review of draft by full Library Board: November 2023 Approval of 2024-2027 Strategic Plan with full Library Board: December 2023 Implementation start date of 2024-2027 Muskego Library Strategic Plan: January 1st, 2024 Data Collection Methods: Community Feedback Survey: Collection method will be online and print (target all ages) Community Focus Groups: Collection method will be in -person and via Zoom Community Feedback Boards: Collection method will be in -person Community Stakeholder Interviews: Collection method will be in -person, email, Zoom Website Usability Study: Collection method will be in -person Demographic and Statistical Trend Analysis: Collection method will be research Staff Strategic Planning Day Demographic and Statistical Trend Analysis Documents: Community Stakeholders: Previous Muskego Strategic/Action Plans Library Staff Wisconsin Public Library Standards 6th Edition Library Board Friends of the Library Waukesha County Library Services Plan 2022-2026 City Staff School District and DPI Data City Council School District State Annual Reports and Bridges Library System Statistics Community groups Adults Teens Children Businesses Bridges System Staff Neighbor libraries New residents Facilities Services Routine Duties Addendum • Coordinate with maintenance and contractors on general building upkeep • Respond to issues regarding building condition and facility performance • Monitor building cleanliness and work with professional cleaning company on tasks • Evaluate and resolve building safety issues (security, emergencies, accessibility, weather) • Coordinate with IT related to technology hardware and software issues, updates, and enhancements • Monitor library grounds to ensure property is well kept • Manage library cash registers and coin -op machines • Maintain Public Health standards, using Muskego Public Library Public Health Emergency Protocol (PHEP) if needed. File location: T drive> Library>Pandemic> Muskego Library PHEP.pdf • Routinely assess and remove outdated materials to keep the collection up to date • Analyze circulation trends to identify borrowing habits and provide relevant collections • Utilize professional literature as purchasing aids to provide a well-rounded and current collection • Research current and upcoming technology formats to provide the most up to date materials reflecting user needs • Regularly update the online catalog through record creation from new purchases • Process new materials to allow for shelf -ready status 33 Routine Duties Addendum Services (continued) • Manage and respond to questions related to patron accounts • Check items in/out and evaluate condition of items • Repair and clean library materials to extend shelf life • Process library materials and requests from inside and outside system • Offer year-round programs for a variety of age groups • Create early literacy guidance for families • Provide reader's advisory to all age groups • Offer technical support to public computer users • Provide research services to community members based on their information needs Communication and Outreach • Update library website • Create monthly program calendars, flyers, and posters • Work with community groups to host partner events • Coordinate with patrons to book their public meeting room requests • Communicate regularly with schools & early learning centers regarding library services • Collaborate with the FOL on events and marketing • Monitor and respond to Library social media accounts • Manage communications with patrons regarding their account status • Serve on city, county, state, and national committees to contribute to library field 34 MtJ EGO PUBLIC LIBRARY Muskego Public Library Strategic Plan Data Brief 2024-2028 HONOR THE PAST., BUILD FOR THE FUTURE 2020-2023 Strategic Plan 2024-2028 Strategic Plan of 2 staff members involved in data collection =3 staff members involved in data collection 438 number of community survey responses llllllllllllllllllllM6 community survey res onse 82 attendees at 23 focus groups or interviews 250 responses frdl sual board 457 responses to testimonials (comment cards, etc dditi 269 responses from a teen survey Total contact points for 2019 process: 1,496 98 responses from 2 community event drop -in surveys Total contact points for 2023 process: 3,787 36 AGE 17� 88 F57o . 17 or under 18-24 4% 19 25-31 10� At- 53 32-38 39-44 45-51 52-58 59-64 65-70 71 or over LIBRARY USAGE 80% OF RESPONDENTS USE MPL REGULARLY OR SOMEWHAT REGULARLY 210 227W 39% 42% 71 13% Regularly Somewhat Infrequently (Weekly) Regularly (1-2 (3-6 times a times a year) month) ® 7 Rarely (1-2 Never times a year) 37 Electronic (eBooks, eAudiobooks, streaming film, online databases, virtual programs) 16% None of the Above (I am a non -user of the library right now) In -Person (physical books, physical audiobooks, DVDs, in -person programs, using the building) 80% 38 Survey: Why have you visited the library in the last 6 months? Check all that apply Use library resources or services to help with a job search ' 2% Participate in a teen library program/event _ 10% Checkout materials for work 10% Checkout materials for school - 13% Ask library staff a technology assistance question (via phone,...- 15% Attend an adult library program/event (virtual or in -person) 18 Use library space/services for work or study 19% Attend a community meeting at the library 19% Attend a story time or other family programming 21 % Use library wi-fi 22% Printing/Copying/Faxing services 22% Use library children's area for social play 24% Use library space for reading/relaxation 25% Use a library computer 26% Ask library staff an information question (via phone, email, or... Checkout materials to learn more about a topic Checkout materials for entertainment (book/eBook,... 35% 40% MUSKEGO PUBLIC LIBRARY 77% 39 Survey: Perceptions of Muskego Public Library... " �,1 , MUSKEGO SCALE PUBLIC LIBRARY Disagree -2 Somewhat disagree -1 2023 2019 23 vs 19 Neutral 0 provides clean and appealing facilities. 1.87 1.88 J> -0.01 Somewhat agree 1 is important to me. 1.84 1.80 J> 0.04 Agree 2 is a comfortable building to be in.* 1.83 1.27 I> 0.55 offers valuable services for children. 1.72 1.78 J> -0.05 provides access to the information I need. 1.69 1.69 J> 0.00 is effective at promoting literacy and a love of reading. 1.68 1.68 J> 0.00 offers valuable services for adults. 1.67 1.63 J> 0.05 enhances my quality of life. 1.62 1.60 J> 0.02 is a community gathering place. 1.53 1.47 J> 0.07 has done a good job of keeping up with new technologies. 1.52 1.51 J> 0.01 exposes me to new ideas, materials, and experiences. 1.50 1.43 J> 0.07 is serving the needs of a strong and diverse community. 1.49 offers valuable services for teens. 1.46 1.38 J> 0.08 provides adequate advertisements regarding programming and services. 1.33 1.28 J> 0.05 *in 2019 statement was "a place to go to relax." 40 Survey: Are you satisfied with the Muskego Public Library's hours? 54 10% 907 are satisfied (up from 86% in ` 19) 11 MUSKEGO PUBLIC LIBRARY Those not satisfied provided the following feedback: interested in Sunday hours specifically (40 of 54) interested in later Friday hours (10 of 54) interested in later Saturday hours (8 of 54) Yes 41 SURVEY VISUAL BOARD (507 responses) FacebookPage 31% Facebook Page 12% Library Website 30% Library Website 12% Library Monthly Calendar (in print) 27% Library Programming Email/Text... 26% Flyers/Brochures 26% CAFE App 15% Library Monthly Calendar (Online) 15% Staff 9% 0% 5% 10% 15% 20% 25% 30% 35% Library Monthly Calendar (in print) Library Programming Email/Text... i Flyers/Brochures 1 1 % CAFE App 12 Library Monthly Calendar (Online) 4% Staff 12% i 0% 5% 10% 15% 18% 19% 20% 42 Facilities Communication and Outreach Welcoming, comfortable, glad it is Want more information on library here (39) events and services ► Restroom updates (25) ► Improve website / Facebook page ► Drive Thru Book Drop (23) ► Print calendar and flyers still wanted ► More study rooms (19) Deposit collections to senior center appreciated 43 Services ► Patrons had many positive things to say about the services we offer. They love visiting, are proud of the Library - the knowledge staff provide and the exceptional programs and services to our community. They want to make sure we stay relevant. They appreciate that we are part of a system and the convenience of holds. ► The following topics related to services came up most frequently: ► Material (12): More copies of best sellers/lucky day, provide book recommendation services and create book lists, eBook hold times are too long. ► Technology (10) : website usability could be improved, difficulties searching within the catalog and finding new releases, would like to renew their library card from home ► Explore Passes (10): Would like more of them! ► Library of things (7): Would like to see a library of things similar to Mukwonago, New Berlin, and other libraries (cake pans, puzzles, American Girl dolls, cameras, etc) 44 ► Make next plan a five year plan (2024-2028) ► Maximize use of data gathered ► Less of a burden on staff running the process ► Makes the plan achievable for staff executing action times (see deferral rate) 2020-2023 Strategic Plan Deferral Rate 60 action items year 1 (2020), 30 items deferred (47.6%)* 72 action items year 2 (2021), 22 items deferred (30.5%)* 61 action items year 3 (2022), 21 items deferred (34.4%)* 58 action items year 4 (2023), 13 items currently with no action (22.4%) *this does not include items that were "in progress" and not finished by end of year 45 MUSKEGO PUBLIC; LIBRARY IDEAS. INFORMATION. COMMUNITY. S73w16663 Janesville Road, Muskego, WI 53150 www.cityofmuskego.org/library 46 S73W16663 WJanesville Rd Muskego, WI 53150 P 262.971.2100 The 2024-2028 Strategic Plan of the Muskego Public Library was built through the data gathering, data analysis, and report writing efforts of the Library Staff and Library Board. Special thanks to the Muskego community for your hours of input during our surveys, focus groups, interviews, and visual boards! Library Board Strategic Planning Committee Michelle Humphreys, Chair Nancy Kangas Kerry Foundos Library Board Gail Konkel, President Michelle Humphreys, Vice President Tracy Blair, Treasurer Alderperson Deb Schroeder, City Council Representative Toni Heinowski, Muskego-Norway School District Representative Nancy Kangas Barb Schroeder Kerry Foundos Phyllis Woodward Library Sta Brittany Larson, Library Director Samantha Quail, Head of Reference Jane Matusinec, Circulation Supervisor Michele Hansen, Admin. Services Assistant Eileen Castro, Adult Librarian Amanda Hyland, Young Adult & Marketing Librarian Emma McClure, Children's Librarian Heather Ziolecki, Children's Assistant Courtney Metko, Children's Assistant Jolyn Lobe, Reference Assistant Laura Boeck, Reference Assistant Lauren Duranso, Library Aide Janet Defnet, Library Aide Claudia Engler, Library Aide Laurie Krueger, Library Aide Stacy Rogowski, Library Aide Holly Bavinka, Library Aide Lois Cotton, Library Aide Keri Bongey, Shelver Robin Butler, Shelver Emily Fisher, Shelver Bryan Brahm, Shelver S73W16663 WJanesville Rd Muskego, WI 53150 r 262.971.2100 Introduction The 2020-2023 Strategic Plan was a time of great visual change for the City of Muskego. The plan created a four-year road map to update the now 23-year-old building as well as nurture and grow the community's deep love of entertaining and educational programming and materials. During this time, there were great accomplishments in these areas. The teen area was renovated, new carpet was installed throughout, strong programs were delivered for all ages, and a quality collection of materials for both learning and leisure was maintained. The Muskego Public Library finds itself again prepared to enter into a new period of growth. 2023 was a year of data gathering and data analysis with the community, yielding 3,787 contact points with the community. Conversations took place in many ways, discussing the strategic areas of the Library's facilities, services, and methods of communication/outreach. From these conversations action items were concluded, and will be explored and executed by staff in the coming years. The goal of this strategic plan is to honor the past and the strong foundation the Library is built on, while building to the future of library services for the community. Planning Process The 2024-2028 Strategic Plan was developed through the following timeline: Development of 2024-2028 Strategic Planning Data Planning/Report Writing framework: November -December 2022 Data collection phase: January -September 2023 Data Analysis and report composition phase: September -December 2023 Library Staff focus group: September 29th, 2023 Library Board focus group: October 17th, 2023 Library Board Strategic Planning Committee meeting: November 8th, 2023 Library Board draft review of 2024-2028 Strategic Plan: November 21st, 2023 Library Board approval of 2024-2028 Strategic Plan: December 19th, 2023 Implementation of 2024-2028 Strategic Plan: January 1st, 2024 The data collection phase incorporated the following methods: Community Survey: 556 respondents. The Community Survey ran July -September 2023. It was available in electronic and print form, and utilized a 24-point marketing strategy to reach a variety of stakeholders, including users and non -users. Focus Groups and Interviews: 213 attendees at 19 focus groups or interviews. Focus groups were held both within the Library and offsite at stakeholder premises to reach a broad audience. S73W16663 WJanesville Rd Muskego, WI 53150 P 262.971.2100 Visual Boards: 2,590 responses from seven visual boards. Visual boards were located within the library near the reference desk and teen area and ran from June -July 2023. These were designed for quick image -based feedback based on seven targeted questions. Testimonials: 329 responses. Testimonial opportunities included special comment cards available for Love Your Library Month (February 2023), National Library Week (April 2023), and Get a Library Card Month (September 2023) as well as the general library comment cards available throughout the year. Website Usability Study: Four test users assessed across a 12-question website assessment, run one-on-one by a staff facilitator in September and October 2023. Event Drop -In Survey: 98 responses from two community events and sent to new residents of the community. The event drop -in survey was a three -question survey designed for large community events, making it easier and more likely for event attendees to participate. Strategic plan authors utilized the following resource documents for demographic, trend, and professional analysis: 2020-2023 Muskego Library Strategic Plan Muskego-Norway School District Statistics Waukesha County Library Services Plan 2022-2026 Wisconsin Public Library Standards 61h Edition Wisconsin DPI State Library Annual Reports 2021 and 2022 U.S. Census Strategic plan authors made it a goal to initiate conversation and provide data gathering opportunities across the community. A variety of community stakeholder groups were identified and were approached through varying data collection methods: Library Staff Library Board Friends of the Library City Staff City Council School District Community groups Adults Teens Children Businesses Bridges System Staff Neighbor Libraries New residents S73W16663 WJanesville Rd Muskego, WI 53150 r 262.971.2100 Muskego Public Library Strategic Statements The Muskego Public Library updated its Mission Statement in August 2022 as part of the 2020-2023 Strategic Plan. The Mission Statement reflects the totality in which the Muskego Library supports the community. Library Mission Statement Providing an innovative community space for learning, entertainment, and for the exchange of ideas and accurate information through a wide variety of materials and programs. Library Vision The Muskego Public Library strives to retain its status as a community focal point for idea exchange, information access, and community gathering. The Library's collaborative team commits itself to ensuring availability of superior materials, services, and staff expertise. Library Commitments & Values We believe these values will drive our culture, priorities, and community -focused decisions. • Service to community - We function to serve the needs of a strong and diverse community. • Accessibility - Our materials and services are open and available to a diverse population. • Positive user experience - We strive for patron enrichment through superior library materials and services, anticipating our patrons' current and future needs. • Continuous improvement - We never stop looking for ways to innovate and adapt how the library delivers services to the community. S73W16663 WJanesville Rd Muskego, WI 53150 262.971.2100 Strategic Narrative Demographic and Trend Analysis Population (from WI Dept. ofAdministration): 25,343 U.S. Census (71112022) Age Ranges: 65 and older = 17.3%, Under 18 = 23.1%, Under 5 = 4.6% Owner -occupied housing units: 87.5% Households: 9,600 Persons per household: 2.59 Households with internet: 96.4% (households with broadband: 93.2%) Education: High school graduate or higher = 95.8%, Bachelor's degree or higher, 41.5% Muskego-Norway School District Report Card 2022-2023 Grades: K4-12 Enrollment: 4,767 Post -Secondary Preparation: 36.6% completed at least one Advanced Placement course Muskego Public Library State Annual Reports and Statistics 2020-23 Trends saw a growth in the size of the physical and electronic collections. Circulation of physical items and electronic items have grown since 2020, with 2023 projections being the highest since 2019. Reference and technical questions to staff, building foot traffic, and public meeting room use have all increased each year since 2020. The percentage of patrons that prefer self -checkout vs staff checkout has remained steady the last four years. Plan Duration and State This plan is intended to serve the Muskego Public Library for five years. The amount of data collected and time required during this year long process are significant. In order to be thoughtful stewards of this data and time spent, a five-year plan is best suited. This state of this plan should be considered variable. Over time new ideas will develop and original ideas will either transform or no longer become relevant. Therefore, each year an Action Plan will be developed by staff and approved by the Library Board, with the intent of honoring the Library's mission and broad goals of this strategic plan, while still remaining agile to innovate and adapt to the needs of the community. Plan Progress Each year, an Action Plan will be created and approved by the Library Board. It will detail action items drawn from the strategic plan, with attention paid to balancing funding and staff capacity across the timeframe. Special prioritization will place time sensitive or high community interest initiatives earlier in the plan. At the end of each year, the Library Director will report on the status of the annual Action Plan's progress. S73W16663 W Janesville Rd MUSKEGOMuskego, WI 53150 PUBLIC LIBRARY P 262.971.2100 Strategic Initiative - Facility 80% of the 2023 Community Survey respondents reported their library usage time is more often spent with in -person library services (physical books, physical audio books, DVDs, in -person programs, and use of the physical building). While use of electronic materials continues to grow, this information, along with building traffic statistics, point to the community's continued value in the library physical space and collection. Therefore, this plan will continue to investigate and invest in how to make the library building work for the patrons who need it. Throughout the data gathering process, patrons reported that use of the study rooms and public meeting rooms were important to them, as well as use of the Library's wi-fi and public computer area. The highest-ranking perceptions of the Muskego Library from the survey were in regarding to the community member's strong belief that the Library "provides clean and appealing facilities" and "is a comfortable building to be in". Patrons reported frequently using the library space for reading and relaxation, as well as using the children's area for social play opportunities. Goals and Potential Action Items . Identify aging infrastructure areas of the Muskego Public Library building and property and provide maintenance to ensure longevity. a. Design parking lot improvements in Jan -May 2024 in preparation for 2025 budget request and bid (2024) b. Review necessary roof repairs until roof replacement (2024) c. Manage refinishing of parking lot lights and safety railing (2024) d. Work with City Conservation to assess property tree health e. Manage parking lot reconstruction f. Investigate final costs of roof replacement in Jan -May 2025 for 2026 budget request g. Update roof at end of life in 2026 h. Paint interior walls of public meeting rooms i. Seek a service project to correct erosion at front entrance j. Update library restrooms k. Prepare budget request to replace condensing units at end of life date of 2028 S73W16663 WJanesville Rd Muskego, WI 53150 262.971.2100 ♦ Assess and make improvements to library spaces to maximize use and meet the needs of patrons and staff. a. Work on a design of an outdoor shed with Muskego School District (2024) b. Space assessment to address noise movement in building (2024) c. Assess how to improve Kids Area navigation from a patron and staff perspective (2024) d. Find low cost shade solutions for back amphitheater (2024) e. Make cosmetic and accessible updates to bathrooms allowed by law (2024) f. Find an area for patrons to place library materials before using restroom (2024) g. Evaluate study rooms and meeting rooms to maximize space use (2024) h. Find a solution that maximizes book recycling (2024) i. Assess use of display cases in lobby j. Connect library west sidewalk to outdoor amphitheater for safety and accessibility k. Work on the build of the outdoor shed with Muskego School District for 25/26 school year 1. Evaluate and update Public Meeting Room policy m. Evaluate study room reservation system n. Picture book space assessment o. Do an audit of all storage spaces, remove unneeded items p. Identify a "phone booth" for phone calls q. Assess meeting room capacity issues / repair Meeting Room 4 dividers to increase options r. Space assessment to find new storage areas s. Board book collection space assessment t. Space assessment to evaluate addition of new valued areas to patrons (i.e. sensory space, maker space, lactation room, etc) u. Space assessment to make building more visibly welcoming v. Plan out design, costs, location of a potential sensory room w. Improve interior book drop unit (at circ desk and in book drop room) S73W16663 W Janesville Rd Muskego, W153150 262.971.2100 OEnsure that the Muskego Public Library remain innovative and up to date on Library technology infrastructure, hardware, and software patrons and staff need for library services. a. Update technology in kid's area (AWE, Game Table) (2024) b. Deploy new self -checks (2024) c. Provide Windows 11 computers for circ and all staff d. Assess wi-fi speeds for patron library needs e. Provide staff training on assistive services (microphones, hearing loops, magnifier) f. Research costs of exterior and interior door keycard access conversion Jan -May 2026 for 2027 budget request g. Assess expansion of presentation technology to meeting rooms 1 and 2 h. Implement exterior and interior door keycard access conversion i. Assess feasibility of a potential maker space area in the Library (space, staff time, etc) j. Install small monitors and presentation hubs (laptop hook-ups) in original study rooms k. Update meeting room 4 technology/media cart S73W16663 W Janesville Rd Muskego, W153150 262.971.2100 0 Take steps to make the Muskego Library facility spaces comfortable, inviting, and accessible for the execution of library services. a. Create long term planning for the Library's Expansion Trust Fund and Federated Library System Fund (2024) b. Offer a sensory bin (2024) c. Relocate accessible door opener near indoor book drop d. Separate adult holiday DVDs like in Kids (temporarily or permanent) e. Signage to show the different topics of the non-fiction call number ranges f. Institute a process where accessibility buttons, fire pull stations, extinguishers are not blocked g. Assess door mobility and door stop functionality around building h. Explore benefits and costs of a fish tank i. Implement soundproofing measures in study rooms j. Research updates for public meeting room chairs and board room furniture Jan -May 2026 for 2027 budget request k. Investigate funding and deployment for a permanent story walk 1. Refresh social play space of kid's area m. Provide a cozy reading space in kids area S73W16663 W Janesville Rd MUSKEGOMuskego, WI 53150 PUBLIC LIBRARY P 262.971.2100 Strategic Initiative - Services The Muskego Public Library offers a wide variety of services to the community over the 62 hours a week the building is open. When surveyed, the most frequent library service patrons reported using, overwhelmingly, was checking out books (print or electronic) for entertainment and learning. It reinforces reading is still very much alive and loved in this community, and that there should be continued focus on building a strong and varied collection. Other often used services included asking staff information questions, using the print/copy/fax services, and attending story times and family programming. Staff continue to be a vital component of every service the library offers, as the collection development, circulation, programming, and technology support provided are all staff driven. Ensuring staff have adequate time, resources, and professional development is key to the execution of these important services community members are reporting as valuable. Goals and Potential Action Items Engage well -trained staff to grow, maintain, and circulate a balanced and relevant collection in a variety of formats, print and otherwise. An ever -evolving collection serves to educate, enrich, and entertain patrons of all ages. We consistently explore innovative materials to meet the need of the public. a. Maintain a robust, up to date collection of materials for entertainment and education (2024-2028) b. Expand Switch Game Collection (2024) c. Evaluate collection budget to expand ebook and eaudiobook collection (2024) d. Assessment of hot spot usage (2024) e. Evaluate low vision materials and resources for children for possible expansion, including Tonies (2024) f. Ensure the Adult Large Print collection is meeting the needs of a growing senior population g. Documentation of Weeding Processes h. Evaluate Playaway collection to determine need for growth/retraction i. Offer a new media area for media like we have for books j. Assess future of circulating technology k. Assess circulation of all kits and need 1. Analyze ways to improve or streamline deposit collections m. Explore cost and funding strategy for future explorer passes n. Investigate offering vinyl records for circulation S73W16663 WJanesville Rd Muskego, WI 53150 262.971.2100 o. Assess future of CD audiobooks p. Assess collection future of Music CDs (Kids and Adults) Assess library services workflow for patrons and staff to achieve best service outcomes and efficiencies. a. Execute an escape room with a staff sustainable model (2024) b. Improve wi-fi printing function (2024) c. Explore how to provide card renewals for homebound patrons (2024) d. Explore Polaris NCIP software to create ILL efficiencies (2024) e. Find free or low-cost informative bookmarks (DPI, Bridges, Vendors, etc) (2024) f. Schedule roving reference in Kid's area after summer programs (2024) g. Analyze book donation process for efficiencies to meet growing volume h. Create a reader's advisory book recommendation form/service i. Offer credit card options for all library payments (and automatic card reader) j. Investigate outdoor holds lockers k. Investigate a home book delivery system m. Explore and assess need of the book vending machine technology n. Modernize job resources offerings and format o. Evaluate volunteer management and opportunities (Friends, Community Service, non -Friends volunteers) p. Assess how the Library can offer caregiver support q. Explore additional assistive technology r. Investigate cost of faxes and DVD fines s. Assess / make improvements to the reliability and ease of use of presentation technology t. Investigate offering a notary service u. Provide support to Friends regarding library fundraising infrastructure S73W16663 W Janesville Rd MUSKEGOMuskego, WI 53150 PUBLIC LIBRARY ■ 262.971.2100 ♦ Offer innovative, educational, and entertaining programs for all ages. a. Offer a wide variety of teen programming for education and entertainment (2024-2028) b. Offer a wide variety of adult programming for education and entertainment (2024-2028) c. Offer a wide variety of kids programming for education and entertainment (2024-2028) d. Maintain support for elementary age programming (ATLAS) (2024-2028) e. Maintain programs supporting families with children (2024-2028) f. Provide STEM program opportunities for children (2024-2028) g. Identify programs of interest to age group of 18-31 (2024-2028) h. Identify library services/materials of interest to age group 18-31 (2024-2028) i. Maintain programs supporting senior citizens (2024-2028) j. Design a summer reading program for all ages (2024-2028) k. Investigate a "Books and Brews" book club (2024) 1. Assess ways to enhance the movie matinee experience m. Investigate offering sensory friendly programs n. Offer more adult technology classes, determine max capacity and how to do so o. Assess book clubs the library interacts with at any level p. Offer a virtual program series supporting new parents q. Investigate cost and offer kid bookmark contest r. Introduce an adult Lego club / all ages club / Lego competition s. Investigate NEA Big Read program/grant t. Explore the cost and technology capability of hybrid programs/recording library programs u. Create an ongoing Adult "100 books before you're 100" program S73W16663 W Janesville Rd Muskego, W153150 262.971.2100 0 Develop all staff by providing access to high -quality professional development and continuing education opportunities. a. Provide annual staff training sessions (2024-2028) b. Provide access to membership in professional organizations (2024-2028) c. Provide access to online and off -site training (2024-2028) S73W16663 W Janesville Rd MUSKEGOMuskego, WI 53150 PUBLIC LIBRARY P 262.971.2100 Strategic Initiative - Communication and Outreach The ability for the Muskego Public Library to inform the community of the many valuable opportunities available to them is of critical importance. Over the years, the Library has needed to expand the variety of communication methods used as new technologies became preferred. When surveyed, patrons were relatively split between five different communication methods (Facebook, Library website, Library print calendar, Library emails/texts, and flyers). Outreach, or the action of stepping beyond the library building to bring library services to other places the community gathers, also plays a vital role in the modern library and helps increase the awareness of these library opportunities. When asked about their awareness level regarding a variety of library services, there was some growth over the last four years, however in some areas there was awareness regression. While there are a variety of factors that could contribute to this (new residents, different survey groups from 2019 to 2023, etc), the fact remains that there is growth opportunity in the area of communication. In particular, community members surveyed and in focus groups requested better awareness about programming and services. Signage improvements were also requested to aid in communication related to library services and building navigation. 4 Perform outreach, bringing library services into the Muskego Community where they are gathered. a. Maintain communication with Muskego School District Reading Specialists (2024-2028) b. Outreach presence at school open houses, daycares, senior living communities, businesses (2024-2028) c. Outreach presence at community events (2024-2028) d. Supply doctor/dentist/health care offices with outreach materials Develop products and communication plans designed to increase awareness about library services. a. Prioritize and address signage needs from 2023 survey (2024-2028) b. Run a promotional campaign for Udemy (2024) c. Work with City IT and vendor to create new library website (2024) d. Work with Bridges to assess CAFE app and make improvement recommendations (2024) e. Analyze how to best utilize Udemy for the community (2024) f. Work with Bridges to implement improved online catalog (Discovery Layer) (2024) g. Create a noise communication strategy for informing patrons about summer reading performers (2024) h. Assess communication strategies for media unlocking (2024) S73W16663 WJanesville Rd Muskego, WI 53150 262.971.2100 i. Assess and onboard new events and reservation calendar software (2024) j. Find a method to advertise community groups that meet at library (2024) k. Improve wi-fi password awareness (signage, etc) (2024) 1. Design a substitute summer reading kickoff for Jammin on Janesville (2024) m. Examine and implement methods to communicate the services available at each service desk (2024) n. Use summer reading programs and summer reading booklet to promote signing up for library emails (2024) o. Market changes to patrons with Discovery Layer implementation p. Analyze Facebook to find areas of improved engagement q. Create an annual plan to advertise different services r. Create an awareness plan to strategically connect people to our marketing channels s. Initial Point of Service training for staff to benefit and encourage patron communication t. Assess informational brochures and create any for services/materials with multi -steps u. Create more readers advisory communication formats (1713 posts, book mark read -a -likes, buttons, QR codes to read alikes in stacks) v. Assess usefulness of classroom kits and market accordingly w. Create program graphics for Muskego community Facebook groups x. Advertisement corner in story time room for programs y. Develop instructions for how to reset pin numbers on own z. Develop patron education on reading log feature aa. Improve books on tape/braille books marketing bb. Run an advertising campaign on how we've improved electronic resource access cc. Create a community distribution map for print calendar dd. Get a blue "library" road sign on Janesville ee. Develop visible and consistent signage for event nights ff. Have a "this week at the library" sign S73W16663 WJanesville Rd Muskego, WI 53150 262.971.2100 gg. Investigate using Eventbrite to market events hh. Develop an online interactive map of the library for the website ii. Communication packet for homeschool resources jj. Create a board highlighting a different service each month (with QR code) kk. Create consistent marketing processes across service areas 11. Get a sign for the building that says "Muskego Public Library" Develop staff -based communication tools that aid in improving library services a. Train staff and patrons on RFID processes (2024) b. Investigate online library card renewal technology c. Introduce online chat/text reference d. Develop strategic planning framework for 2029-2033 Strategic Plan e. Assess and investigate the auto -renew feature through integrated library system f. Run 2028 strategic planning process (data collection, analysis, report writing)