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Library Strategic Planning Committee- Packet 05092023CITY OF MUSKEGO LIBRARY BOARD STRATEGIC PLANNING COMMITTEE AGENDA 05/09/2023 5:00 PM Library Conference Room, S73 W16663 Janesville Road Please click the link below to join the webinar: https://us02web.zoom.uslj/84720326661 Webinar ID: 847 2032 6661 Phone: 312-626-6799 CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT APPROVAL OF MINUTES November 01, 2022 Meeting Minutes 11.01.22 Strategic Planning Minutes CHAIRPERSON'S REPORT UNFINISHED BUSINESS NEW BUSINESS �l \ MUSKEGO PUBLIC LIBRARY IDEAS. INFORMATION. COMMUNITY. Discussion/Action: Approval of 2024-2027 Strategic Plan Data Tools/Questions 2024-2027 Strategic Plan Data Tools/Questions COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT NOTICE IT IS POSSIBLE THAT MEMBERS OF AND POSSIBLY A QUORUM OF MEMBERS OF OTHER GOVERNMENTAL BODIES OF THE MUNICIPALITY MAY BE IN ATTENDANCE AT THE ABOVE -STATED MEETING TO GATHER INFORMATION; NO ACTION WILL BE TAKEN BY ANY GOVERNMENTAL BODY AT THE ABOVE -STATED MEETING OTHER THAN THE GOVERNMENTAL BODY SPECIFICALLY REFERRED TO ABOVE IN THIS NOTICE. ALSO, UPON REASONABLE NOTICE, EFFORTS WILL BE MADE TO ACCOMMODATE THE NEEDS OF DISABLED INDIVIDUALS THROUGH APPROPRIATE AIDS AND SERVICES. FOR ADDITIONAL INFORMATION OR TO REQUEST THIS SERVICE, CONTACT MUSKEGO CITY HALL, (262) 679-4100. 1 CITY OF MUSKEGO LIBRARY BOARD STRATEGIC PLANNING COMMITTEE MINUTES MUSKEGO 11/01/2022 PUBLIC LIBRARY 5:00 PM TDRAs. INFORVATTON. COMVIT\TTY. Library Conference Room Please click the link below to join the webinar: https://us02web.zoom.us/j/89735087209 Webinar ID: 897 3508 7209 Phone: 312-626-6799 CALL TO ORDER Trustee Humphreys called the meeting to order at 5:03 PM. PLEDGE OF ALLEGIANCE ROLL CALL Present were Trustees Foundos, Humphreys, Kangas, Head of Reference Elke Saylor and Director Larson. STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT APPROVAL OF MINUTES Trustee Kangas made a motion to approve the June 14, 2022 Minutes. Trustee Foundos seconded. Motion Passed 2 in favor, 1 abstention. June 14, 2022 Meeting Minutes CHAIRPERSON'S REPORT UNFINISHED BUSINESS NEW BUSINESS Discussion/Action: 2023 Library Action Plan and Strategic Planning Framework Laptop recording meeting lost power at 5:49pm. Trustee Foundos made a motion to approve the 2023 Library Action Plan and Strategic Planning Framework. Trustee Kangas seconded. Motion Passed 3 in favor. COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT 3 Trustee Kangas made a motion to adjourn. Trustee Humphreys seconded. Motion Passed 3 in favor. Meeting adjourned at 5:57 PM NOTICE IT IS POSSIBLE THAT MEMBERS OF AND POSSIBLY A QUORUM OF MEMBERS OF OTHER GOVERNMENTAL BODIES OF THE MUNICIPALITY MAY BE IN ATTENDANCE AT THE ABOVE -STATED MEETING TO GATHER INFORMATION; NO ACTION WILL BE TAKEN BY ANY GOVERNMENTAL BODY AT THE ABOVE -STATED MEETING OTHER THAN THE GOVERNMENTAL BODY SPECIFICALLY REFERRED TO ABOVE IN THIS NOTICE. ALSO, UPON REASONABLE NOTICE, EFFORTS WILL BE MADE TO ACCOMMODATE THE NEEDS OF DISABLED INDIVIDUALS THROUGH APPROPRIATE AIDS AND SERVICES. FOR ADDITIONAL INFORMATION OR TO REQUEST THIS SERVICE, CONTACT MUSKEGO CITY HALL, (262) 679-4100. 2 4 ,r r MUSKEGO PUBUC: LIBRtAItY 1llLa). I.NPOR L1llOV.4 0.Mm1 NiI]. Muskego Public Library Community Feedback Survey Your feedback is important to the future of the library! The following survey will ask you questions about your use and views of the Muskego Public Library. The survey should take 10 minutes to complete. Please return your copy to the reference desk. The survey results are anonymous. We will use the results to develop our 2024-2027 Strategic Plan. Thank you for helping us provide useful information and services to the community! Section 1: Library Usage 1a. Overall, what best describes how regularly you use the Muskego Public Library? Circle one. Please consider electronic and in -person usage. Regularly (Weekly) Somewhat Regularly (1-2 times a month) Infrequently (3-6 times a year) Rarely (1-2 times a year) Never 1b. If you answered "rarely or never" to 1a, is there anything preventing you from using the Muskego Public Library? 2. Do you use more of your library usage time with electronic library services or in -person? Circle one. Electronic (ebooks, eaudiobooks, streaming film, online databases, virtual programs) In -Person (physical books, physical audiobooks, DVDs, in -person programs, using the building) None of the Above (I am a non -user of the library right now) 3a. Do you prefer to use a different library more frequently than the Muskego Public Library? Circle one. Yes No 4i 3b. If you answered yes to 2a, which library do you prefer to use and why? (If you answered no, please skip to question 3). 4. How have you used the Muskego Public Library in the last 6 months? Place a check mark next to all that apply and consider both your electronic and in -person usage. Use a library computer Use library wi-fi Printing/Copying/Faxing services Checkout materials for entertainment (book/ebook, audiobook/eaudiobook, film/streaming, CD, hot spots, or explorer passes) Checkout materials to learn more about a topic Checkout materials for school Checkout materials for work Attend a community meeting at the library Attend a story time or other family programming Participate in a teen library program/event Attend an adult library program/event (virtual or in -person) Use library space/services for work or study Use library space for reading/relaxation Ask library staff an information question (via phone, email, or in -person) Ask library staff a technology assistance question (via phone, email, or in -person) Use library resources or services to help with a job search Use library children's area for social play 5. 1 am aware that the Muskego Public Library offers these services (place a check mark next to all that apply). Computers Wi Fi Newspapers/Magazines Online Magazines Books and ebooks to borrow Movies and streaming films to borrow CDs to borrow 5. (QUESTION CONTINUED FROM PREVIOUS PAGE) I am aware that the Muskego Public Library offers these services (place a check mark next to all that apply). Audiobooks and eaudiobooks to borrow Videogames to borrow Early Literacy Kits to borrow Memory Care Kits to borrow Maker Kits (STEM) to borrow Explorer passes to borrow (Zoo passes and Discover World) Circulating technology (hot spots, in-house laptops, Nooks) Electronic books and electronic audiobooks (Overdrive/Libby/Hoopla) Programs for Children Programs for Teens Programs for Adults Assistance with research from library staff Meeting Rooms to reserve Display case to reserve Study Rooms Print/Copy/Scan/Fax services Online education courses in topics of accounting, business, technology, etc (Gale Courses) Online resume database (Cypress) Online genealogy resources (Ancestry.com) Online streaming film databases (Kanopy/Hoopla) Online personal library account (to renew items, place holds) Mobile app (with a digital library card on your phone, ability to renew, place holds, search catalog) Assistive services (hearing loop, large print books, text magnifier, curbside) 6a. Are you satisfied with the Muskego Public Library's hours? Circle one. The Library is open Monday -Thursday 9am-8:30pm, Friday and Saturday 9am-5pm. Yes No 6b. If you answered "No" to 5a, please provide feedback. 7 Section 2: Library Mission It is the mission of the Muskego Public Library is as follows: "Providing an innovative community space for learning, entertainment, and for the exchange of ideas and accurate information through a wide variety of materials and programs." Please consider our mission as you answer Section 2's questions. 7a. Tell us what you think of the Muskego Public Library. Circle one choice for each statement. (5 point scale: 5 Strongly Agree, 4 Somewhat Agree, 3 Neutral, 2 Somewhat Disagree, 1 Strongly Disagree) The Muskego Public Library is important to me. Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library enhances my quality of life. Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library provides clean and appealing facilities. Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library offers valuable services for children. Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library offers valuable services for teens. Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library offers valuable services for adults. Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library is a community -gathering place. Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library is a comfortable building to be in. Agree Somewhat agree Neutral Somewhat Disagree Disagree 7a. (QUESTION 7a CONTINUED) Tell us what you think of the Muskego Public Library. Circle one choice for each statement. (5 point scale: 5 Strongly Agree, 4 Somewhat Agree, 3 Neutral, 2 Somewhat Disagree, 1 Strongly Disagree) The Muskego Public Library exposes me to new ideas, materials, and experiences Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library provides access to the information I need. Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library has done a good job of keeping up with new technologies. Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library is effective at promoting literacy and a love of reading. Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library provides adequate advertisements regarding programming and services. Agree Somewhat agree Neutral Somewhat Disagree Disagree The Muskego Public Library is serving the needs of a strong and diverse community. Agree Somewhat agree Neutral Somewhat Disagree Disagree 7b. If you answered "Somewhat Disagree" or "Disagree" to any of the above statements in 7a, you can share feedback regarding your reply here. 9 Section 3: Library Ideas 8. Do you have any feedback or improvement ideas regarding the physical space of the library? Example: parking lot, restrooms, signage, public meeting rooms, etc. 9. We are evaluating how to improve the library signage in the building. What type of directional signage would be most helpful to add or improve as you navigate the building? Place a checkmark next to all that you would find helpful. Signage to the restrooms Signage to browse the adult collection Signage to locate the magazines/newspapers/consumer reports Signage for the public computers/printing/copying services Signage regarding information on our electronic resources Signage regarding information on our programs 10. The Library has a back -yard amphitheater used for summer story times and can be reserved for community groups. It currently requires travelling across the grass or the parking lot traffic lane to access the space. Do you see value in connecting the Library sidewalk to this amphitheater? Circle one. Yes No 11. The Library currently circulates Zoo passes and a Discover World pass (funded by the generosity of the Friends' of the Library and the Murray family in honor of Irene Murray!). If the Library could circulate more passes which would you prefer. Circle two. Betty Brin Children's Museum Wisconsin State Parks Wisconsin Historical Society Milwaukee Art Museum Mitchell Park Domes 10 12. What technology updates would you prioritize for the Library? Circle two. Renew your Library card at home Improved wi-fi printing Reduced wait times on ebooks and eaudiobooks Expanded collection of ebooks and eaudiobooks 4K format discs/movies 13. Would you take part in a book recommendation service, where you would fill out your interests and staff would provide book recommendations and pull books for you? Circle one. Yes No 14. The Friends of the Muskego Public Library run fundraisers throughout the year to help sponsor library programs and the summer reading program. What types of fundraisers would you find most appealing? Place a check mark next to all that are of interest to you: Garden Walk Culver's Night Food Truck Night Adult Trivia Night Escape Room 15. Do you have other feedback for us? Improvements to make? Programs you want to see? Changes to the building or website? Let us know here! 11 Section 4: Demographics The following questions ask for some basic demographic information. Because the library serves all of the community, it is important to know if the services being provided are meeting the needs of various age groups, families and individuals. While the following questions are optional, we would appreciate responses to as many questions as possible. Any information gathered cannot be attributed to you, and will be kept private and confidential. Which city do you live in (circle one)? Muskego New Berlin Hales Corners Wind Lake Big Bend Tichigan Mukwonago Franklin Union Church Waukesha Other (please specify): What is your age? Under 17 18-24 25-31 32-38 39-44 45-51 52-58 59-64 65-70 Over 71 Do you have dependent children in any of the following age categories living at home? Circle all that apply: Younger than 5 5-12 years old 13-18 years old 18+ living at home No children at home What is your favorite method of receiving information about the Library? Circle two. Flyers/Brochures Facebook Page Website Staff Print Calendar Online Calendar CAFE App Notify Me Email/Text Notifications Would you like to be contacted to provide further information regarding your answers? Name: Phone number: Email: If you are interested in joining or volunteering with the Friends of the Library, please fill out your information and someone will contact you! Name: Phone number: Email: Thank you for your time! You have helped the library and community with your feedback! 13 VISUAL BOARDS STRATEGIC PLAN 2024-2027 14 WHAT IS THE PURPOSE OF A VISUAL BOARD? • Opportunity for patrons to provide quick feedback. • Offers a response type that is accessible to patrons of various abilities. • Offers patrons specific examples vs open ended questions. 15 HOW MANY VISUAL BOARDS W'IT.T. WE ADULT HAVE? TEEN KIDS 8 in total developed with staff input. 16 The Library currently circulates Zoo passes and What technology updates would you a Discovery world pass. If we could circulate prioritize for the Library? (pick 2): more passes which would you prefer (pick 2): museum Poe new your Library Card AT HOME MILWAUKEE ART Improved wi fi printing Re duced�t times on e600ks WISGOHSIN and eaudiohaoks STATE PARR PASS MITCHELL PARK Expanded collectxin nF DOMES.books and .audinhooks W1SC:07tiS1� GILD WORLD WSCONSIN,CIREUS WORLD, '�r✓� H[STpRIGAI. � T dIC format di-1movies What is your favorite method of Have you started checking out less physical items in receiving information about the favor of using these services: Libby, Hoopla, Kanopy, Audible, Spotify, Disney Plus, Netflix, Library? (pick 2) : 0 Hu lu or other Streaming Services? � Flyersjfirathures ® YES NO Fate hunk Page 1 ti.... _. _._... Web -site ® Staff Print Calendar Online = Calendar CAFE App u MeEmailj FNotify Text Notifications 18 Would you take part in a Book recommendation service, where you would fill out your interests and staff would provide Book recommendations and pull Books for you? r 19 TEEN How do you receive information about Upcoming teen programs at the library? In-house posters Print Calendar Website Library Staff Parents /Teachers / Friends Cafe App Muskego Neighbors/City Newsletter Facebook Other Hover do you receive information a bout upcom i iiq teen prop rams at the Library? ® «_CW P� ad— KIDS Would it be beneficial to have another kid -friendly computer (AWE) in the Kids area? NO Would you like to see a blackout sensory space in the Kids area? KIDS What is your favorite way to learn about Kids programming? (Pick 1) :f7 Cora Survey Board Deployment In the Library for 4 weeks: June 5th _June 24th Modified Visual Survey at Jammin' on Janesville 23 Focus Groups Methods, Stakeholders, and Questions MUSKEGO PUBLIC LIBRARY IDEAS. INFORMATION. COMMUNITY. Stakeholder Groups Key groups we will be targeting for input r Adults ► Senior Residences Crafternoon Program Open call to public (May 22nd at 6:30pm and May 23rd at 10am) Computer users Study room users Teens ► Teen Group Children Toddler Time Program ATLAS Program Block Party Community Groups ► Senior Card Club ► St. Leonard's Senior Group Book Clubs P. Page Turners ► Between the Covers American Leaders Scout Troops Community Groups Continued ► Woman's Club American Legion Quitters Loose Bead Society Muskego Crafter's 1� Local Businesses ► Chamber of Commerce ► Executive Board Networking Groups Small Business Owners Friends of the Library ► Executive Board ► First Friday Coffee City Administration City of Muskego Staff School District Staff Common Council Representatives 31 Library Administration ► Library Board Library Staff Bridges System Staff Neighboring Library Directors i Feedback Avenues How we will be collecting input r Focus Groups ► Small group gatherings of currently active library users Interviews Detailed conversations with key individuals Event Drop -Ins ► Quick interviews at community events ► Friends Garden Walk National Night Out Bay Lane Parent Night Jammin' on Janesville Large library events Goal of targeting non -users W, ""a"04? �,wHAT? NoW? WNY? WHO? WHERE? WHAT? Now - ct y? How? WHERE? F 3.<U, I�S3°y.� wx�E>w�r eowr .Hn�s WW.e?�tlj_1(�O� 3 wq t.jor HJWNERE?VI Now? WHO? WHO? WHERE? WHAT? Hoa WHAPHow? WHY Question Categories What we would like to uncover ZZ r Demographic ► How often do you use the library? Communications What is your preferred way to get information about the Library? 37 Facilities ► Which areas of the library building are important to you? Services Which Library services are most beneficial to you or your family? Exploration ► What would bring you to the Library more? ► What prevents you from using the Library? What are your frustrations with using the library? How do you see your library needs changing in the next 5 years? If you had to tell a friend about the Muskego Public Library, what would you tell them? Is there anything else you would like to say about the Library? Either things you like, dislike, would like to see changed or improved? Event Drop -In Questions Condensed version of interview questions ► How often do you use the library? ► What is your preferred way to get information about the Library? ► What would bring you to the Library more? Tell us what you want - wh ou really, really want! spiced ��. RM YOUR -RING ,o,aa.�o��i•"�. E sugar &spice These oo s an more can be checked out at the Muskego Public Library Tell us what you want - what you really, really want! , j Vkm spiced sugar &spice These oo s an more can be checked out at the Muskego Public Libra Tell us what you want - at you really, really want! Welcome to the Muskego Public Library Help us plan for the future! • Answer a few questions • Return survey to the Library (or scan QR code to take survey online) 0 0 • Get a free flash drive Welcome to the Muskego Public Library Help us plan for the future! • Answer a few questions • Return survey to the Library (or scan QR code to take survey online) 00103 • Get a free flash drive Welcome to the Muskego Public Library Help us plan for the future! • Answer a few questions • Return survey to the Library (or scan QR code to take survey online) 0 0 t �,C rtt 'sugar c2spice Get a free flash drive out at the Muskego Public Library NAME: How often do you use • the Library? NAME: How often do you use the Library? • NAME: How often do you use the Library? • 120 1What is your preferred I What would bring you to the Library more? way to get information I • about the Library? I I I 1 1 I I I I 1 1 I I I I 1 1 I I I 1 I 1 1 I 1 1 I I I 1 1 1 20 1 I I 1 I I 1 I I 1 I I What is your preferred way to get information about the Library? What is your preferred way to get information about the Library? I I I I I I I I I I I I I I I I I I I I I I What would bring you to the Library more? What would bring you to the Library more? !y: w�iL6411 I I m I I 6q TA il On- 2024-2027 Strategic Planning 43 • Design is confined to the organizational template of the website provider • Colors need to maintain branding of Library • Focus of the study will be analyzing how information is organized, terminology used, and if there is missing or unnecessary information. 44 • Usability study volunteers (testers) will be approached from existing computer users and, if possible, non -user volunteers. • The study will run no longer than 5-8 minutes to make it viable to recruit testers. • The usability study will be made of three components: • WORKFLOW ANALYSIS • ERROR DETECTION • ANALYTICS REVIEW • Patrons using the computers will be approached to be testers and take a five minute "Workflow Analysis" • Testers are given a prompt and then they attempt to complete the prompt • The conductor of the study will monitor the workflow, and note whether the testes was successful, how complex of a process it was, assumptions made that created misdirection (if it occurred) to another area of the website. 46 • Library staff will review all areas of the website. This analysis will look for: • Broken links • Site errors • Grammar issues • Reduction of confusing terminology • Dated or incorrect information Library staff will study the available analytics of the website software • Trends will be noted to assist with possible improvements 48