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Library Strategic Planning Committee- Packet 11012022CITY OF MUSKEGO LIBRARY BOARD STRATEGIC ► t \ PLANNING COMMITTEE AGENDA 11/01/2022 MUSKEGO 5:00 PM PUBLIC LIBRARY Library Conference Room IDEAS. INFORMATION. COMMUNITY. Please click the link below to join the webinar: https://us02web.zoom.us/j/89735087209 Webinar ID: 897 3508 7209 Phone: 312-626-6799 CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT APPROVAL OF MINUTES June 14, 2022 Meeting Minutes 06.14.22 Strategic Planning Minutes CHAIRPERSON'S REPORT UNFINISHED BUSINESS NEW BUSINESS Discussion/Action: 2023 Library Action Plan and Strategic Planning Framework 2023 Action Plan Draft COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT NOTICE IT IS POSSIBLE THAT MEMBERS OF AND POSSIBLY A QUORUM OF MEMBERS OF OTHER GOVERNMENTAL BODIES OF THE MUNICIPALITY MAY BE IN ATTENDANCE AT THE ABOVE -STATED MEETING TO GATHER INFORMATION; NO ACTION WILL BE TAKEN BY ANY GOVERNMENTAL BODY AT THE ABOVE -STATED MEETING OTHER THAN THE GOVERNMENTAL BODY SPECIFICALLY REFERRED TO ABOVE IN THIS NOTICE. ALSO, UPON REASONABLE NOTICE, EFFORTS WILL BE MADE TO ACCOMMODATE THE NEEDS OF DISABLED INDIVIDUALS THROUGH APPROPRIATE AIDS AND SERVICES. FOR ADDITIONAL INFORMATION OR TO REQUEST THIS SERVICE, CONTACT MUSKEGO CITY HALL, (262) 679-4100. 1 CITY OF MUSKEGO LIBRARY BOARD STRATEGIC PLANNING COMMITTEE MINUTES 06/14/2022 MUSKEGO 5:00 PM PUBLIC LIBRAI IY Library Conference Room IDEAS. TNTORWATTON. CONTWnTn-. Please click the link below to join the webinar: https://us02web.zoom.us/j/88290166791 Webinar ID: 882 9016 6791 Phone: 312-626-6799 CALL TO ORDER Trustee Kangas called the meeting to order at 5:00 PM. PLEDGE OF ALLEGIANCE ROLL CALL Present were Trustees Foundos, Kangas, Head of Reference Elke Saylor and Director Larson. Trustee Humphreys was excused. STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT APPROVAL OF MINUTES November 02, 2021 Meeting Minutes Trustee Foundos made a motion to approve the November 02, 2021 Minutes. Trustee Kangas seconded. Motion Passed 2 in favor. CHAIRPERSON'S REPORT UNFINISHED BUSINESS Discussion update and possible action may be taken on any or all of the following: NEW BUSINESS Discussion update and possible action may be taken on any or all of the following: Discussion/Action: Review of 2023 Capital Projects and Budget Trustee Kangas made a motion to approve the 2023 Capital Projects draft. Trustee Foundos seconded. Motion Passed 2 in favor. Discussion: Updates to Muskego Library Mission, Vision, and Values Statements COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT Trustee Kangas made a motion to adjourn. Trustee Foundos seconded. Motion Passed 2 in favor. Meeting adjourned at 6:06 PM 3 NOTICE IT IS POSSIBLE THAT MEMBERS OF AND POSSIBLY A QUORUM OF MEMBERS OF OTHER GOVERNMENTAL BODIES OF THE MUNICIPALITY MAY BE IN ATTENDANCE AT THE ABOVE -STATED MEETING TO GATHER INFORMATION; NO ACTION WILL BE TAKEN BY ANY GOVERNMENTAL BODY AT THE ABOVE -STATED MEETING OTHER THAN THE GOVERNMENTAL BODY SPECIFICALLY REFERRED TO ABOVE IN THIS NOTICE. ALSO, UPON REASONABLE NOTICE, EFFORTS WILL BE MADE TO ACCOMMODATE THE NEEDS OF DISABLED INDIVIDUALS THROUGH APPROPRIATE AIDS AND SERVICES. FOR ADDITIONAL INFORMATION OR TO REQUEST THIS SERVICE, CONTACT MUSKEGO CITY HALL, (262) 679-4100. \l • ►�i►�.��) �4�.�i��► 2023 Action Plan The purpose of the Muskego Public Library Action Plan is to provide a list of actions (projects, tasks, or ideas) designed to improve the library building and services. All actions relate back to the strategic initiatives and goals from the Library's current Strategic Plan. Actions submitted under each goal are projects that will have an endpoint and supplement Library staff's routine (daily) operational duties on behalf of the community. Facility - Strategic Initiative GOALS AND ACTION ITEMS • Update the Muskego Public Library facility to improve functionality for patrons and staff, by establishing ongoing maintenance directives for the building's interior and exterior. • Investigate maintenance door to connect interior HVAC controls to exterior units • Create a comprehensive technology plan (hardware/software lifecycle documentation) • Manage design and creation of additional study rooms • Investigate rust maintenance on surfaces of outdoor lampposts • Investigate condition of library sidewalks for possible repair (cracks/cross slope) • Investigate early cost estimates for 2025 roof replacement • Investigate early cost estimates for 2024/2025 parking lot reconstruction • Investigate improvements to outdoor amphitheater for access and comfort Improve the quality and access to Muskego Public Library facilities to improve the patron experience. Consider aesthetic, comfort, and universal design. • Manage renovation of family restroom • Investigate addition of water bottle filling station • Investigate allowable maintenance to all other library restrooms • Continue to work on Accessibility Checklist updates S73W16663 Janesville Road, Muskego WI 53150, www.cityofmuskego.org 5 • Introduce infrastructure changes leading to increased staff efficiencies and/or improved patron service levels. • Implement RFID (Radio Frequency ID) collection conversion and hardware deployment • Train patrons and staff on RFID circulation processes post -collection conversion • Evaluate effectiveness of wayfinding signage to improve patron experience • Investigate addition of drive -up book drop and holds window • Develop road map for improved wayfinding signage in building Services - Strategic Initiative GOALS AND ACTION ITEMS Place strong focus on programs and resources for children, especially related to early literacy. Maintain variety of early literacy programming for different age groups • Provide engaging services and programming to attract young adults. Enhance Library potential as a study and collaborative learning center for teens. • Gather young adult feedback using annual feedback plan • Offer programming with STEAM concepts for young adults • Develop innovative and appealing programming plus enhance existing services, for a wide range of adults. • Offer a spotlight speaker program • Create programs targeted towards patrons in their 20s-30s • Investigate offering a Winter Market (Indoor Farmer's Market) Explore new programming and outreach ideas for seniors Maintain virtual programming presence based on patron interest • Develop all staff by providing access to high -quality professional development and continuing education opportunities. • Build training modules on these topics: emergency response, privacy, trustees, and inclusivity • Provide annual staff training sessions • Analyze how Muskego Public Library services reach out to patrons. Reduce or remove barriers to Muskego Public Library service access. • Review DPI WI Public Library Standards and work to meet relevant objectives • Investigate updating and expanding assistive technology offered • Investigate online chat reference through instant messaging platform • Investigate in partnership with the Bridges Library System, video tutorials on Overdrive, Libby, use of online catalog, and patron online account navigation • Review all Muskego Public Library fees • Review Muskego Public Library fine structure and loan periods • Investigate grace period for fines and/or additional fine forgiveness days Communication/ Outreach - Strategic Initiative GOALS AND ACTION ITEMS • Increase awareness and communication regarding Library resources, services, programs, and opportunities. • Review records retention schedule • Evaluate additional ways to market movie screenings to adults • Develop and implement a welcome package for new Muskego Library card holders • Create library advertising corners within each public meeting room • Investigate Library Aware as a communication platform. • Review all Muskego Public Library Board Policies and Bylaws and identify gaps • Explore cost and potential effectiveness of a library -oriented mailer • Improve patron feedback process (i.e. upgrade comment card box) 7 Communication and Outreach - Strategic Initiative GOALS AND ACTION ITEMS • Increase awareness and communication regarding Library resources, services, programs, and opportunities. (continued) • Develop data gathering framework for the 2024-2027 Strategic Plan • Disseminate community survey and feedback boards for the 2024-2027 Strategic Plan • Run community focus groups and stakeholder interviews for the 2024-2027 Strategic Plan • Perform website usability study for 2024-2027 Strategic Plan • Update Communication and Marketing Plan to support the 2024-2027 Strategic Plan • Analyze and build report of data from surveys/studies and focus groups/interviews Write the 2024-2027 Strategic Plan • Collaborate and build partnerships with schools, non -profits, businesses, organizations, and community groups to expand service capacities and increase engagement with the Library. • Create a recognition platform for local businesses who donate • Review 2035 City of Muskego Comprehensive Plan and evaluate Muskego Library intersection points • Investigate making library commercials for high school events as well as on social media • Work with local businesses and community organizations to enhance summer reading • Strategize new ways to increase visibility of online resources to stakeholder groups • Identify community events to promote Muskego Public Library services • Increase Muskego Public Library advocacy and secure funding resources to maintain desired service levels. • Support FOL in developing fundraiser planning initiatives • Work with the FOL to investigate planned giving opportunity • Support FOL in developing a membership campaign 2023 Strategic Planning Year: Planning For Our Future FRAMEWORK Planning Process The 2024-2027 Strategic Plan will use the following timeline: Development of 2024-2027 Strategic Planning Framework: Winter 2022/2023 Data collection phase: Winter 2023-Summer 2023 Data analysis and report composition: Fall 2023 Planning development meetings with Library Staff and Strategic Planning Committee: Fall 2023 Review of draft by full Library Board: Fall 2023 Approval of 2024-2027 Strategic Plan with full Library Board: December 2024 Implementation start date of 2024-2027 Muskego Library Strategic Plan: January 1st, 2024 Data Collection Methods: Community Feedback Survey: Collection method will be online and print Community Focus Groups: Collection method will be in -person and via Zoom Community Feedback Boards: Collection method will be in -person Community Stakeholder Interviews: Collection method will be in -person, email, Zoom Website Usability Study: Collection method will be in -person Demographic and Statistical Trend Analysis: Collection method will be research Staff Strategic Planning Day Demographic and Statistical Trend Analysis Documents: Library Stakeholders: Previous Muskego Strategic/Action Plans Library Staff Wisconsin Public Library Standards 6th Edition Library Board Friends of the Library Waukesha County Library Services Plan 2022-2026 City Staff School District and DPI Data City Council School District State Annual Reports and Bridges Library System Statistics Community groups Adults Teens Children Businesses Bridges System Staff Neighbor libraries New residents Facilities Services Routine Duties Addendum • Coordinate with maintenance and contractors on general building upkeep • Respond to issues regarding building condition and facility performance • Monitor building cleanliness and work with professional cleaning company on tasks • Evaluate and resolve building safety issues (security, emergencies, accessibility, weather) • Coordinate with IT related to technology hardware and software issues, updates, and enhancements • Monitor library grounds to ensure property is well kept • Manage library cash registers and coin -op machines • Maintain Public Health standards, using Muskego Public Library Public Health Emergency Protocol (PHEP) if needed. File location: T drive> Library>Pandemic> Muskego Library PHEP.pdf • Routinely assess and remove outdated materials to keep the collection up to date • Analyze circulation trends to identify borrowing habits and provide relevant collections • Utilize professional literature as purchasing aids to provide a well-rounded and current collection • Research current and upcoming technology formats to provide the most up to date materials reflecting user needs • Regularly update the online catalog through record creation from new purchases • Process new materials to allow for shelf -ready status 10 Routine Duties Addendum Services (continued) • Manage and respond to questions related to patron accounts • Check items in/out and evaluate condition of items • Repair and clean library materials to extend shelf life • Process library materials and requests from inside and outside system • Offer year-round programs for a variety of age groups • Create early literacy guidance for families • Provide reader's advisory to all age groups • Offer technical support to public computer users • Provide research services to community members based on their information needs Communication and Outreach • Update library website • Create monthly program calendars, flyers, and posters • Work with community groups to host partner events • Coordinate with patrons to book their public meeting room requests • Communicate regularly with schools & early learning centers regarding library services • Collaborate with the FOL on events and marketing • Monitor and respond to Library social media accounts • Manage communications with patrons regarding their account status • Serve on city, county, state, and national committees to contribute to library field 11