CCR1989009COMMON COUNCIL - CITY OF MUSKEG0
RESOLUTION a9-89
AUTHORIZING APPROVAL OF MAINTENANCE AGREEMENT
WITH CHIEFS, INC.
(POLICE DEPARTMENT SOFTWARE)
BE IT RESOLVED that the Common Council of the City of Muskego,
upon the recommendation of the Finance Committee, does hereby
approve a one-year maintenance agreement with CHIEFS, Inc. for
maintenance coverage and application software support for the
CHIEFS modules at the Police Department at a cost of $425.00
per month commencing January, 1989.
DATED THIS 10th DAY OF January , 1989.
FINANCE COMMITTEE
Ald. Mitchel Penovich
ATTEST:
City Clerk
1/89
jz
ATTACHMENT C
MAINTENANCE CONTRACT
0
CHIEFS provides 90 days free maintenance on all modules in the CHIEFS
system. The 90 day maintenance period begins on the date the CHIEFS
application software is installed. To retain ongoing maintenance
coverage for the system after the 90 day free maintenance period has
expired, it is necessary to execute a maintenance contract
This maintenance agreement between CHIEFS, Inc. ("CHIEFS") and the
MUSKEGO POLICE DEPARTMENT ("Customer") addresses the application
software support responsibilities of CHIEFS, Inc. This contract will
remain in effect commencing on January 1. 1989 through December 31.
1989. The contract must be executed by an authorized representative
of the Customer department and be returned to CHIEFS before the
expiration of the 90 day free maintenance period.
CHIEFS agrees to provide the Customer with the maintenance coverage and
application software support of the following CHIEFS modules:
ProRram
CAD Level I1
CRIMES Level I1
Cost Per Month
$200.00
225 00
e
TOTAL COST PER MONTH $425 00
24 Hour Maintenance Coverage $150.00
TOTAL COST PER MONTH
(optional)
$575.00
Normal maintenance coverage includes telephone support and/or on-line
Friday There is a discounted maintenance fee structure for customers
diagnostic modem support 8:OO a.m, to 5:OO p.m., Monday through
who acquire modem/communications capability Software usage assistance
and program support is provided under the terms of the normal
maintenance contract. Enhancements, user group publications and
necessary PTF's (program temporary fixes) are provided to the customer
at no cost under this agreement Diagnostic modem support is provided
at no additional cost to the customer It is understood that all line
usage charges and diskette costs are the responsibility of the customer
and will be invoiced accordingly Neither normal maintenance nor 24
visit is deemed necessary by both parties, the customer is
hour maintenance includes on-site customer support. If an on-site
hour rate will not be charged to the customer.
responsible for all reasonable travel expenses, but a per diem or per
. .
r
After hours, off-site maintenance on a 24 hour basis is available as an
option. Twenty-four hour maintenance includes telephone support and
diagnostic modem support within a two hour period from initial
request. All customers may utilize the 24-hour support process;
will be charged an hourly rate of $35.00 with a minimum billing of one
however, those customers not covered by a 24-hour maintenance contract
Yes, we wish to be covered under continuing
maintenance. I, am authorized
to execute this maintenance agreement between CHIEFS,
effective
Inc. and dA~u I , 1989
-
Jd Normal maintenance requested.
- 24 Hour maintenance requested
No, we do not wish to be covered by a maintenance
contract with CHIEFS, Inc. The
software agreement with CHIEFS, Inc. covering
the CHIEFS application software modules installed in
It is understood that all application software support
period will be billed at a rate of $35.00 per hour
received after the 90 day initial free maintenance
off-site, and/or $65 00 per hour plus travel and
system or new releases are not provided unless the
expenses for on-site. Also, any enhancements to the
customer is covered by a maintenance contract. If the
customer wishes to subscribe to the maintenance coverage
herein will be applied
after allowing it to lapse, the penalties described
chooses not to enter into a
on