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LIBRARY BOARD Packet - 12/17/2019CITY OF MUSKEGO LIBRARY BOARD AGENDA 12/17/2019 5:00 PM Library Conference Room, S73 W16663 Janesville Road CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT CONSENT AGENDA 1 Approval of minutes November 19, 2019 Minutes 2 Place on file the Library Financial Reports November 2019 Financial Reports PRESIDENT’S REPORT Information DIRECTOR’S REPORT Information 1 December 2019 Director's Report UNFINISHED BUSINESS Discussion update and possible action may be taken on any or all of the following: NEW BUSINESS Discussion update and possible action may be taken on any or all of the following: 1 Discussion: 2019 Action Plan Progress Update 2 Action: 2020-2023 Strategic Plan 3 Discussion/Action: 2020 Action Plan Packet Page 1 COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT NOTICE PLEASE NOTE: It is possible that members of and possibly a quorum of members of other governmental bodies of the municipality may be in attendance at the above-mentioned meeting to gather information; no action will be taken by any governmental body at the above-stated meeting other than the governmental body specifically referred to above in this notice. Upon reasonable notice, efforts will be made to accommodate the needs of disabled individuals through appropriate aids and services. For additional information or to request this service, contact Muskego City Hall, (262) 679-4100. Packet Page 2 CITY OF MUSKEGO LIBRARY BOARD MINUTES 11/19/2019 5:00 PM Library Conference Room, S73 W16663 Janesville Road CALL TO ORDER President Robertson called the meeting to order at 5:03 PM. PLEDGE OF ALLEGIANCE ROLL CALL Present were Trustees Blair (via phone), Darkow, Heinowski, Jung, Konkel, Schroeder, President Robertson and Director Larson. Alderman Wolfe was excused. Trustees Humphreys arrived at 5:25 PM. Trustees Blair and Konkel left at 6:00 PM. STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT CONSENT AGENDA Trustee Darkow made a motion to approve the CONSENT AGENDA, Trustee Schroeder seconded. Motion Passed 6 in favor. 1 Approval of minutes October 15, 2019 Minutes 2 Place on file the Library Financial Reports October 2019 Financial Reports PRESIDENT’S REPORT Information DIRECTOR’S REPORT Information 1 November 2019 Director's Report UNFINISHED BUSINESS Discussion update and possible action may be taken on any or all of the following: Page 1 of 3 November 19, 2019 Minutes Packet Page 3 NEW BUSINESS Discussion update and possible action may be taken on any or all of the following: 1 Action: Approve 2020 Annual Addendum to the Bridges Library System Member Library & CAFE Agreements Trustee Konkel made a motion to approve the 2020 Annual Addendum to the Bridges Library System Member Library & CAFÉ Agreements, Trustee Darkow seconded. Motion Passed 6 in favor. 2 Discussion: Presentation of Data from Strategic Planning Process 3 Discussion: Strategic Plan Draft 2020-2023 4 Discussion: 2019 Director Evaluation Feedback to Library Board Personnel Committee NOTICE OF CLOSED SESSION Trustee Darkow made a motion to enter closed session, Trustee Humphreys seconded. Motion Passed 5 in favor. Entered Closed Session at 6:25 PM. The Library Board of the City of Muskego will meet at approximately 5:00 PM, or as soon thereafter as time permits on Tuesday, November 19, 2019 in the Library Conference Room, Muskego Public Library, S73 W16663 Janesville Road, Muskego, Wisconsin, following conclusion of consideration of the above portion of its regularly scheduled agenda, to vote on a motion to convene in closed session at said time and place for discussion/action relative to: Discussion relative to the 2019 Director Evaluation Feedback to Library Board Personnel Committee and to take such further action as may be necessary and appropriate with respect to such matters. The Library Board will hold the closed session in the Library Conference Room at the Library. A closed session for the above purpose is authorized pursuant to the provisions of Wis. Stats. Section §19.85(1)(c) , which authorizes a governmental body, upon motion duly made and carried, to meet in closed session to consider employment, promotion, compensation or performance evaluation data of any public employee over which the governmental body has jurisdiction or exercises responsibility. Upon conclusion of the closed session, the Library Board will convene in open session to consider its public agenda, including motions to recommend approval or rejection of the above- listed deliberations or any of the public agenda items that have not been acted upon. OPEN SESSION TrusteeDarkow made a motion to enter open session, Trustee Schroeder seconded. Motion Passed 5 in favor. Entered Open Session at 6:54 PM. COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT Page 2 of 3 November 19, 2019 Minutes Packet Page 4 Trustee Humphreys made a motion to adjourn, Trustee Darkow seconded. Motion Passed 5 in favor. Meeting adjourned at 6:55 PM NOTICE PLEASE NOTE: It is possible that members of and possibly a quorum of members of other governmental bodies of the municipality may be in attendance at the above-mentioned meeting to gather information; no action will be taken by any governmental body at the above-stated meeting other than the governmental body specifically referred to above in this notice. Upon reasonable notice, efforts will be made to accommodate the needs of disabled individuals through appropriate aids and services. For additional information or to request this service, contact Muskego City Hall, (262) 679-4100. Page 3 of 3 November 19, 2019 Minutes Packet Page 5 CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 1 Report dates: 11/1/2019-11/30/2019 Dec 05, 2019 09:45AM Report Criteria: Detail report. Invoices with totals above $0 included. Paid and unpaid invoices included. [Report].Description = {<>} "1099 adjustment" Invoice Detail.Type = {>} "adjustments" Invoice Detail.GL account = "1000571000000"-"1000571999999","5020000000000"-"5029999999999","5030000000000"-"5039999999999","4100890716500"-"4100890716599" Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number ADAIR COMMERCIAL FLOORING INC. 7540 1 Invoice MEETING ROOM CARPETING 10/30/2019 11/12/2019 11,974.00 1119 410.08.90.71.6507 Total ADAIR COMMERCIAL FLOORING INC.:11,974.00 AMAZON CAPITAL SERVICES 14RH-KTGQ-7 1 Invoice PRINT 11/04/2019 11/26/2019 31.99 1119 100.05.71.01.5711 16KP-F3RQ-D 1 Invoice ELECTRONIC MATERIALS 11/06/2019 11/26/2019 156.44 1119 100.05.71.03.5711 197X-C46Y-JC 1 Invoice PRINT 10/31/2019 11/26/2019 65.01 1119 100.05.71.01.5711 1GN1-6GKT-X 1 Invoice PRINT 10/30/2019 11/26/2019 47.95 1119 100.05.71.01.5711 1JFP-3XPH-Y9 1 Invoice PRINT 11/05/2019 11/26/2019 206.48 1119 100.05.71.01.5711 1M4Q-99W1-W 1 Invoice PROCESSING SUPPLIES 10/23/2019 11/26/2019 59.63 1119 100.05.71.00.5702 1WXC-3XCK-7 1 Invoice PRINT 10/30/2019 11/26/2019 88.47 1119 100.05.71.01.5711 1XFK-YXFY-G 1 Invoice FOL - KIDS 10/29/2019 11/26/2019 14.70 1119 100.05.71.00.5752 1XFK-YXFY-H 1 Invoice RUBBER BANDS, LAMINATING PO 10/29/2019 11/26/2019 32.72 1119 100.05.71.00.5701 Total AMAZON CAPITAL SERVICES:703.39 BAKER & TAYLOR COMPANY 2034907031 1 Invoice PRINT 10/29/2019 11/26/2019 423.85 1119 100.05.71.01.5711 2034918799 1 Invoice PRINT 11/02/2019 11/26/2019 404.57 1119 100.05.71.01.5711 20349926474 1 Invoice PRINT 11/06/2019 11/26/2019 914.17 1119 100.05.71.01.5711 5015813390 1 Invoice PRINT 10/30/2019 11/26/2019 66.02 1119 100.05.71.01.5711 5015829275 1 Invoice PRINT 11/06/2019 11/26/2019 65.64 1119 100.05.71.01.5711 Total BAKER & TAYLOR COMPANY:1,874.25 BAKER & TAYLOR ENTERTAINMENT H40860920 1 Invoice AV 10/25/2019 11/26/2019 14.39 1119 100.05.71.02.5711 H40896300 1 Invoice AV 10/26/2019 11/26/2019 14.39 1119 100.05.71.02.5711 H40958160 1 Invoice AV 10/29/2019 11/26/2019 14.39 1119 100.05.71.02.5711 Total BAKER & TAYLOR ENTERTAINMENT:43.17 BIBLIOTHECA, LLC INV-US24688 1 Invoice PROCESSING SUPPLIES - TATTLE 09/13/2019 11/26/2019 917.60 1119 100.05.71.00.5702 Total BIBLIOTHECA, LLC:917.60 BUILDING SERVICE INC. 142372 1 Invoice PODS FOR GREAT ROOM 10/31/2019 11/12/2019 3,906.24 1119 100.05.71.00.5401 142373 1 Invoice GREAT ROOM FURNITURE 10/31/2019 11/12/2019 12,375.20 1119 410.08.90.71.6511 Total BUILDING SERVICE INC.:16,281.44 CDW GOVERNMENT, INC VQR6302 1 Invoice LIBRARY SUPPLY-CABLES 11/06/2019 11/26/2019 185.30 1119 100.05.71.00.5505 VQS2675 1 Invoice LIBRARY- CABLES 11/07/2019 11/26/2019 352.65 1119 100.05.71.00.5505 Page 1 of 8 November 2019 Financial Reports Packet Page 6 CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 2 Report dates: 11/1/2019-11/30/2019 Dec 05, 2019 09:45AM Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number Total CDW GOVERNMENT, INC:537.95 COMPLETE OFFICE OF WIS 496972 1 Invoice NOTEPADS 11/06/2019 11/26/2019 41.00 1119 100.05.71.00.5701 Total COMPLETE OFFICE OF WIS:41.00 DEMCO EDUCATIONAL CORP 6722282 1 Invoice BLURAY CASE, DVD CASE,CD AL 11/13/2019 11/26/2019 4,045.79 1119 100.05.71.00.5702 Total DEMCO EDUCATIONAL CORP:4,045.79 ELLIOTT'S ACE HARDWARE 601005/111219 2 Invoice LIBRARY MAINT 10/31/2019 11/12/2019 42.92 1119 100.05.71.00.5415 Total ELLIOTT'S ACE HARDWARE:42.92 ELM USA, INC. 26019 1 Invoice DISK CLEANING PADS 11/12/2019 11/26/2019 155.30 1119 100.05.71.00.5702 Total ELM USA, INC.:155.30 FINDAWAY WORLD LLC 301504 1 Invoice AV 10/28/2019 11/26/2019 603.89 1119 100.05.71.02.5711 Total FINDAWAY WORLD LLC:603.89 FIRST BUSINESS 3469/112619 3 Invoice LTE SERVICE FOR 4 HOTSPOTS 10/29/2019 11/26/2019 480.00 1119 100.05.71.00.5505 3469/112619 2 Invoice JINGLE ON JANESVILLE MARKETI 10/29/2019 11/26/2019 80.00 1119 100.05.71.00.6062 3469/112619 1 Invoice ELECTRONIC MATERIAL 10/29/2019 11/26/2019 233.78 1119 100.05.71.03.5711 3871/112619 1 Invoice WLA CONFERENCE 10/29/2019 11/26/2019 33.49 1119 100.05.71.00.5303 3871/112619 2 Invoice ELECTRONIC MATERIALS 10/29/2019 11/26/2019 233.78 1119 100.05.71.03.5711 3897/112619 1 Invoice CASE FOR MICROPHONE 10/29/2019 11/26/2019 9.56 1119 100.05.71.00.5701 3897/112619 2 Invoice ELECTRONIC MATERIAL 10/29/2019 11/26/2019 234.92 1119 100.05.71.03.5711 3905/112619 1 Invoice FOL - TEEN 10/29/2019 11/26/2019 69.70 1119 100.05.71.00.5752 3905/112619 2 Invoice WLA CONFERENCE 10/29/2019 11/26/2019 232.66 1119 100.05.71.00.5303 3913/112619 3 Invoice AV 10/29/2019 11/26/2019 62.88 1119 100.05.71.02.5711 3913/112619 4 Invoice HALLOWEEN - PROGRAMMING 10/29/2019 11/26/2019 76.68 1119 100.05.71.00.6062 3913/112619 2 Invoice ELECTRONIC MATERIALS 10/29/2019 11/26/2019 234.92 1119 100.05.71.03.5711 3913/112619 1 Invoice FOL - KIDS 10/29/2019 11/26/2019 185.34 1119 100.05.71.00.5752 4273/112619 2 Invoice LIBRARY MAINT 10/29/2019 11/26/2019 30.23 1119 100.05.71.00.5415 Total FIRST BUSINESS:2,197.94 GRAINGER 9331921719 1 Invoice ELECTRICAL WIRE 10/22/2019 11/12/2019 55.84 1119 100.05.71.00.5415 Total GRAINGER :55.84 KUJAWA ENTERPRISES INC. 128727 1 Invoice NOV PLANT MAINT 11/01/2019 11/26/2019 61.00 1119 100.05.71.00.5415 Total KUJAWA ENTERPRISES INC.:61.00 MICROMARKETING LLC 788315 1 Invoice AV 10/01/2019 11/26/2019 79.99 1119 100.05.71.02.5711 Page 2 of 8 November 2019 Financial Reports Packet Page 7 CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 3 Report dates: 11/1/2019-11/30/2019 Dec 05, 2019 09:45AM Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number 790104 1 Invoice AV 10/15/2019 11/26/2019 39.99 1119 100.05.71.02.5711 790292 1 Invoice AV 10/17/2019 11/26/2019 79.98 1119 100.05.71.02.5711 791424 1 Invoice AV 10/24/2019 11/26/2019 55.99 1119 100.05.71.02.5711 Total MICROMARKETING LLC:255.95 MIDWEST TAPE 98163659 1 Invoice REPLACEMENT 11/05/2019 11/26/2019 11.24 1119 100.05.71.00.5774 Total MIDWEST TAPE:11.24 MILWAUKEE JOURNAL SENTINEL MJ0092662/11 1 Invoice 11/1/19-11/30/20 JOURNAL SENTIN 11/01/2019 11/26/2019 526.11 1119 100.05.71.01.5711 Total MILWAUKEE JOURNAL SENTINEL:526.11 STAFF ELECTRIC CO INC 374 1 Invoice REWIRE SPRINKLER SWITCH 10/28/2019 11/12/2019 218.02 1119 100.05.71.00.5415 Total STAFF ELECTRIC CO INC:218.02 TIAA COMMERCIAL FINANCE, INC. 6686482 1 Invoice 12/01/19-12/31/19 STAFF PRINTER 11/10/2019 11/26/2019 336.55 1119 100.05.71.00.5401 Total TIAA COMMERCIAL FINANCE, INC.:336.55 TIME WARNER CABLE 063003301103 1 Invoice 10/28/19-11/28/19 INTERNET 10/30/2019 11/12/2019 99.98 1119 100.05.71.00.5505 Total TIME WARNER CABLE:99.98 U.S. CELLULAR 0338650366 7 Invoice MONTHLY CHARGE- LIBRARY 10/28/2019 11/26/2019 10.00 1119 100.05.71.00.5602 Total U.S. CELLULAR:10.00 USA FIRE PROTECTION 1046-F021033 1 Invoice REPLACE FAILED CONTROL VALV 10/24/2019 11/12/2019 4,890.00 1119 100.05.71.00.5415 1046-F021034 1 Invoice 5YR SPRINKLER MAINTENANCE 10/24/2019 11/12/2019 3,230.00 1119 100.05.71.00.5415 Total USA FIRE PROTECTION:8,120.00 WE ENERGIES 5499-567-961/ 1 Invoice LIBRARY 10/17/2019 11/12/2019 5,275.60 1119 100.05.71.00.5910 Total WE ENERGIES:5,275.60 Grand Totals: 54,388.93 Page 3 of 8 November 2019 Financial Reports Packet Page 8 CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 4 Report dates: 11/1/2019-11/30/2019 Dec 05, 2019 09:45AM Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number Report Criteria: Detail report. Invoices with totals above $0 included. Paid and unpaid invoices included. [Report].Description = {<>} "1099 adjustment" Invoice Detail.Type = {>} "adjustments" Invoice Detail.GL account = "1000571000000"-"1000571999999","5020000000000"-"5029999999999","5030000000000"-"5039999999999","4100890716500"-"4100890716599" Page 4 of 8 November 2019 Financial Reports Packet Page 9 CITY OF MUSKEGO Budget Worksheet - Library Expenditures Current Year w/ Monthly Total Page: 1 Period: 11/19 Dec 04, 2019 10:43AM 2019-19 2019-19 2019-19 2019-19 % Actual Over / Adopted Amended YTD Current Month To (Under) Account Number Account Title Budget Budget Actual Actual Budget Budget GENERAL FUND CULTURE, REC AND EDUCATION 100.05.71.00.5101 SALARY & WAGES 655,505.44 655,505.44 562,236.17 49,525.63 85.77% 93,269.27- 100.05.71.00.5102 OVERTIME 2,000.00 2,000.00 1,391.19 .00 69.56% 608.81- 100.05.71.00.5201 FICA 51,767.97 51,767.97 43,186.74 3,783.56 83.42% 8,581.23- 100.05.71.00.5202 PENSION 38,889.59 38,889.59 32,575.86 2,850.14 83.76% 6,313.73- 100.05.71.00.5203 HEALTH 86,246.41 86,246.41 98,117.08 8,764.07 113.76% 11,870.67 100.05.71.00.5204 LIFE 1,609.34 1,609.34 1,103.61 92.60 68.58% 505.73- 100.05.71.00.5205 FSA FEE EXPENSE .00 .00 .00 .00 .00 .00 100.05.71.00.5229 HEALTH INSURANCE ALLOWANCE 19,200.00 19,200.00 17,600.00 1,600.00 91.67% 1,600.00- 100.05.71.00.5302 MILEAGE 2,000.00 2,000.00 1,045.22 14.96 52.26% 954.78- 100.05.71.00.5303 CONFERENCES & TRAINING 3,500.00 3,500.00 2,322.28 266.15 66.35% 1,177.72- 100.05.71.00.5305 DUES & MEMBERSHIP 1,300.00 1,300.00 1,057.03 .00 81.31% 242.97- 100.05.71.00.5401 LIBRARY EQUIPMENT 19,900.00 19,900.00 17,185.47 4,579.34 86.36% 2,714.53- 100.05.71.00.5415 MAINTENANCE OF BLDG & GROUNDS 36,700.00 36,700.00 46,566.40 8,673.42 126.88% 9,866.40 100.05.71.00.5505 COMPUTER CHARGES 42,190.00 42,190.00 28,842.76 1,117.93 68.36% 13,347.24- 100.05.71.00.5602 TELEPHONE 300.00 300.00 120.00 30.00 40.00% 180.00- 100.05.71.00.5701 OFFICE SUPPLIES AND EXPENSES 8,000.00 8,000.00 3,562.97 269.57 44.54% 4,437.03- 100.05.71.00.5702 PROCESSING SUPPLIES 17,500.00 17,500.00 11,647.20 5,178.32 66.56% 5,852.80- 100.05.71.00.5703 HOUSEKEEPING SUPPLIES 3,800.00 3,800.00 1,802.82 .00 47.44% 1,997.18- 100.05.71.00.5740 LIBRARY GRANT EXPENSE 1,556.00 1,556.00 767.85 .00 49.35% 788.15- 100.05.71.00.5752 LIBRARY FRIENDS EXPENSE 5,000.00 5,000.00 5,917.29 349.69 118.35% 917.29 100.05.71.00.5774 LIBRARY REPLACEMENT 1,300.00 1,300.00 654.63 24.98 50.36% 645.37- 100.05.71.00.5835 HOUSEKEEPING SERVICES 38,000.00 38,000.00 33,154.80 2,637.18 87.25% 4,845.20- 100.05.71.00.5910 GAS & ELECTRIC 75,000.00 75,000.00 61,189.20 5,275.60 81.59% 13,810.80- 100.05.71.00.5915 SEWER & WATER 2,500.00 2,500.00 1,702.68 .00 68.11% 797.32- 100.05.71.00.6062 PROGRAMMING 6,500.00 6,500.00 5,230.32 156.68 80.47% 1,269.68- 100.05.71.01.5711 PRINT MATERIALS 115,000.00 115,000.00 96,766.75 12,101.87 84.15% 18,233.25- 100.05.71.01.5713 PRINT MATERIALS - ADULT .00 .00 .00 .00 .00 .00 100.05.71.02.5711 AUDIO VISUAL MATERIALS 50,000.00 50,000.00 36,663.45 2,532.83 73.33% 13,336.55- 100.05.71.03.5711 ELECTRONIC MATERIALS 17,095.00 17,095.00 16,852.46 2,123.77 98.58% 242.54- 100.05.71.03.5714 AUDIO VISUAL MATERIAL - A.V..00 .00 .00 .00 .00 .00 100.05.71.11.5713 PRINT MATERIALS - JUVENILE .00 .00 .00 .00 .00 .00 100.05.71.12.5714 AUDIO VISUAL MATERIAL - JUVENL .00 .00 .00 .00 .00 .00 100.05.71.14.5713 PRINT MATERIALS - MISC .00 .00 .00 .00 .00 .00 100.05.71.18.5713 PRINT MATERIALS - NEWSPAPER .00 .00 .00 .00 .00 .00 100.05.71.19.5713 PRINT MATERIALS - PERIODICALS .00 .00 .00 .00 .00 .00 100.05.71.23.5713 PRINT MATERIALS - REFERENCE .00 .00 .00 .00 .00 .00 100.05.71.26.5713 PRINT MATERIALS - SERIALS .00 .00 .00 .00 .00 .00 100.05.71.35.5714 AUDIO VISUAL MATRL - DATA BASE .00 .00 .00 .00 .00 .00 100.05.71.36.5713 PRINT MATERIALS - YOUNG ADULT .00 .00 .00 .00 .00 .00 Total LIBRARY DEPARTMENT:1,302,359.75 1,302,359.75 1,129,262.23 111,948.29 86.71% 173,097.52- Page 5 of 8 November 2019 Financial Reports Packet Page 10 CITY OF MUSKEGO Budget Worksheet - Library Revenues Current Year w/ Monthly Total Page: 1 Period: 11/19 Dec 04, 2019 11:46AM 2019-19 2019-19 2019-19 2019-19 % Actual Over / Adopted Amended YTD Current month To (Under) Account Number Account Title Budget Budget Actual Actual Budget Budget GENERAL FUND CULTURE, REC AND EDUCATION 100.05.71.00.4140 LIBRARY GRANTS REVENUE 1,556.00 1,556.00 .00 .00 .00 1,556.00- 100.05.71.00.4150 LIBRARY - SYSTEM, ETC 117,784.00 117,784.00 118,038.00 .00 100.22% 254.00 100.05.71.00.4274 LIBRARY LOST AND DAMAGED 1,300.00 1,300.00 1,694.82 167.30 130.37% 394.82 100.05.71.00.4313 LIBRARY FINES 17,000.00 17,000.00 12,637.25 972.35 74.34% 4,362.75- 100.05.71.00.4314 LIBRARY TAXABLE REVENUE 9,000.00 9,000.00 7,574.92 668.50 84.17% 1,425.08- 100.05.71.00.4542 LIBRARY PHONE USE .00 .00 .00 .00 .00 .00 100.05.71.00.4544 ROOM RENTAL 1,000.00 1,000.00 2,593.75 50.00 259.38% 1,593.75 100.05.71.00.4551 SALE OF F/A - COMPUTERS .00 .00 .00 .00 .00 .00 100.05.71.00.4552 LIBRARY FRIENDS REVENUE 5,000.00 5,000.00 6,588.94 365.76 131.78% 1,588.94 Total LIBRARY DEPARTMENT:152,640.00 152,640.00 149,127.68 2,223.91 97.70% 3,512.32- Page 6 of 8 November 2019 Financial Reports Packet Page 11 CITY OF MUSKEGO BALANCE SHEET NOVEMBER 30, 2019 FEDERATED LIBRARY SYSTEM FUND ASSETS 503.00.00.00.1001 EQUITY IN POOLED CASH 34,865.60 TOTAL ASSETS 34,865.60 LIABILITIES AND EQUITY FUND EQUITY 503.00.00.00.3510 FUND BALANCE-RESERVED 14,784.97 503.00.00.00.3520 FUND BAL-UNRESERVED UNDESIGNAT 19,080.63 REVENUE OVER EXPENDITURES - YTD 1,000.00 TOTAL FUND EQUITY 34,865.60 TOTAL LIABILITIES AND EQUITY 34,865.60 Page 7 of 8 November 2019 Financial Reports Packet Page 12 CITY OF MUSKEGO BALANCE SHEET NOVEMBER 30, 2019 LIBRARY EXPANSION TRUST FUND ASSETS 502.00.00.00.1001 EQUITY IN POOLED CASH ( 32,897.00) 502.00.00.00.1011 CASH IN BANK- LIBRARY-1B 12,926.78 502.00.00.00.1105 LIBRARY INVESTMENTS 45,446.90 TOTAL ASSETS 25,476.68 LIABILITIES AND EQUITY FUND EQUITY 502.00.00.00.3501 FUND BALANCE-RESERVED 61,692.95 502.00.00.00.3520 FUND BAL-UNRESERVED UNDESIGNAT ( 37,139.92) REVENUE OVER EXPENDITURES - YTD 923.65 TOTAL FUND EQUITY 25,476.68 TOTAL LIABILITIES AND EQUITY 25,476.68 Page 8 of 8 November 2019 Financial Reports Packet Page 13 Director’s Report December 19th, 2019 1. Adult Services Update (from Elke Saylor, Head of Reference and Samantha Quail, Adult Services Librarian): December has been quite the whirlwind so far. The big event of the month was the Library’s second annual partnership with the Chamber for Jingle on Janesville. Santa was here to greet 210 people at a free opportunity for families to take festive pictures, while the Friends offered a bake sale, a pre-owned art sale and a used book/media sale. The event was lots of fun for families and a successful fundraising opportunity for the Friends. Apparently, gnomes are a “thing” this year, as Jolyn had to offer a second gnome-making Crafternoon, which was fully booked and yielded an abundance of adorable gnomes with bushy beards in the hands of proud and smiling crafters. To soothe the stressed holiday soul, we offered two “Gentle Stretch Yoga” classes. During this month, Sam and Elke have been busy booking presenters for 2020 and wrapping up ordering of a variety of materials to close out the 2019 materials budget. In other news, the new furniture for the Great Room and other spots in the adult is arriving throughout this month. We are beyond excited to be able to offer our patrons some new, more appropriate, seating options for study, relaxation and cooperative work. 2. Children’s Update (from Abby Bussen, Children’s Librarian): As our 2019 draws to a close, we’re grateful to have had another year filled with opportunities to get to know so many kids and families in the community. As of December 10, we’re 192 attendees away from our record- breaking 2018 program attendance numbers. We’re expecting to reach that goal and are so happy to have had so many individual interactions yet again. We enjoyed our usual successful storytimes throughout the month of November and had two fun and educational art programs for the after-school crowd in November as well. We also spent time prepping for Jingle on Janesville’s kids craft, which Children’s Assistant Heather Ziolecki led alongside a group of teen volunteers. Though our program volume winds down slightly in December and January, we use that time to set the ground work for 2020 spring and summer programming, both for which planning is already well underway. With many future school visits planned to 4Ks, public, and private schools throughout Muskego, we hope to continue to bring our high energy excitement Page 1 of 3 December 2019 Director's Report Packet Page 14 for the library’s materials and services to even more children in the coming year. 3. Young Adult Update (from Amanda Hyland, Young Adult Librarian): During the month of November, teens enjoyed finding hidden gnomes throughout the Library and bringing them to the Reference Desk to earn a piece of candy. Teens also attended a Shrinky Dink program on Tuesday, November 19. The Young Adult and Marketing Librarian also attended a Bridges Marketing Meeting on Thursday, November 21 and met up with other librarians to discuss related issues. 4. Director Updates: a. Dates of Note: January 21st Library Board Meeting. Library Legislative Day is Tuesday, February 11th from 8:30am-3:30am. b. Outreach: Brittany helped provide mock interviews to Lake Denoon middle school students through the Chamber of Commerce. It was a great opportunity to meet some of the great students in our community. c. Security Cameras: The Muskego Library now has two security cameras installed in the library. d. End of Year: We are busy performing year end duties such as writing staff evaluations and goals, closing out the 2019 budget, and resolving remaining special projects from the 2019 action plan. 5. Continuing Education: The Muskego Library hosted a dementia training for our staff and surrounding libraries. 6. Employee Anniversaries in December: None! Page 2 of 3 December 2019 Director's Report Packet Page 15 JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL NOV YTD Checkouts 2018 23,110 21,362 23,503 23,882 19,768 31,869 29,619 26,983 19,914 22,871 21,165 19,678 283,724 264,046 2019 21,785 21,507 24,231 23,645 21,420 26,506 30,895 26,132 21,640 22,944 20,647 261,352 261,352 % Change (5.7%)0.7%3.1%(1.0%)8.4%(16.8%)4.3%(3.2%)8.7%0.3%(2.4%)(7.9%)(1.0%) Overdrive Checkouts (E-books, E-Audio, E-Video) 2018 1,889 1,798 1,997 1,906 1,771 1,869 2,086 2,149 1,977 2,047 2,071 2,036 23,596 21,560 2019 2,247 2,119 2,302 2,198 2,232 2,262 2,455 2,351 2,312 2,358 2,220 25,056 25,056 % Change 19.0%17.9%15.3%15.3%26.0%21.0%17.7%9.4%16.9%15.2%7.2%6.2%16.2% Self-Service Transaction Percentage of Total Circ (Self-check, Online Renewals, and eBook Checkouts/Checkouts and eBook Checkouts) 2018 56.9%57.3%60.1%61.3%62.4%57.5%60.1%59.3%62.9%60.7%42.4%62.8%58.6%58.3% 2019 56.4%60.6%62.5%63.0%65.6%63.3%65.1%65.2%66.6%62.9%64.0%63.3%63.3% Library Visits* 2018 10,641 11,232 11,784 11,417 9,779 16,604 15,926 12,967 9,449 11,902 10,948 9,360 142,006 132,647 2019 10,151 11,418 12,525 13,775 10,701 14,463 14,851 13,447 10,803 12,373 11,118 135,623 135,623 % Change (4.6%)1.7%6.3%20.7%9.4%(12.9%)(6.8%)3.7%14.3%4.0%1.5%(4.5%)2.2% Reference Transactions (DPI defined) 2018 1,387 1,249 1,407 1,362 1,043 1,196 1,138 1,185 1,126 1,105 985 915 14,098 13,183 2019 1,182 1,123 1,067 995 1,002 1,211 1,331 1,215 1,171 1,118 987 12,402 12,402 % Change (14.8%)(10.1%)(24.2%)(26.9%)(3.9%)1.3%17.0%2.5%4.0%1.2%0.2%(12.0%)(5.9%) Technical/Other Information Transactions 2018 0 - 2019 576 528 427 492 3,152 4,030 1,362 481 536 450 12,034 12,034 % Change (14.8%)36.0%13.4%4.4%43.2%264.8%371.1%117.5%46.7%49.7%45.9%73.3%85.4% Meeting Room Use 2018 101 93 102 95 82 72 84 74 65 82 90 69 1,009 940 2019 78 89 107 97 91 87 87 68 78 96 106 984 984 % Change (22.8%)(4.3%)4.9%2.1%11.0%20.8%3.6%(8.1%)20.0%17.1%17.8%(2.5%)4.7% *Library Visits in APR'19 appear high. We worked with the gate company to check and service the gate. Counter was down Jun '19 Wk 4. JUN '19 visits for Wk 4 based on Wk 2 & 3 avg. Monthly Statistics for Muskego Public Library 2019 Page 3 of 3 December 2019 Director's Report Packet Page 16 S73W16663 Janesville Road, Muskego WI 53150 www.cityofmuskego.org Facility - Action Items GOALS AND ACTION ITEMS  Update the Library facility to increase patron comfort and functionality, encouraging increased usage of all Library areas, both inside and outside the perimeter of our building.  Continue to update Great Room Furniture with comfortable and functional pieces COMPLETED  Replace armchairs in Fiction and Media area, with new pieces designed for comfort COMPLETED  Replace carpeting in the Meeting Rooms with new flooring COMPLETED  Evaluate effectiveness of wayfinding signage (external and internal) to determine ways to improve patron experience IN PROGRESS  Explore creation of outdoor reading area including funding for exterior benches COMPLETED (SEE EXPLORATORY REPORT)  Continue planning phase of Young Adult Area Redesign IN PROGRESS  Perform in-depth needs assessment of Young Adult library space use COMPLETED  Perform maintenance and repairs to the Library parking lot COMPLETED  Assess security blind spots and install several security cameras where needed COMPLETED  Explore low budget ways to refresh existing bathrooms IN PROGRESS Page 1 of 5 Discussion: 2019 Action Plan Progress Update Packet Page 17 GOALS AND ACTION ITEMS  Place a strong focus on programs and resources for children, especially related to early literacy, while concurrently expanding interactive learning opportunities through technology.  Continue implementing daily storytimes for a variety of age groups COMPLETED  Include technology in storytime programming IN PROGRESS  Continue to provide programming for school-age children with a focus on STEAM concepts (science, technology, engineering, arts and math) COMPLETED  Provide engaging services and programming to attract young adults. Enhance Library potential as a study and collaborative learning center for teens.  Re-envision teen advisory for the library that meets the population’s needs IN PROGRESS  Explore creation of teen volunteer program series COMPLETED  Continue offering programming with STEAM or “maker” components COMPLETED Services - Action Items  Make physical and technological improvements to enhance growth potential for new and existing services and programs, increasing usage and attendance, as well as improving the patron experience.  Equip smaller meeting rooms with presentation equipment as funding allows COMPLETED BY 2019 END  Assess shelving usage in Media and Adult Fiction Area, restructure as collection demands IN PROGRESS  Explore virtual reality technology for programming opportunities DEFERRED  Assess inclusivity standards for programming and services IN PROGRESS  Update staff work areas and service desks to improve ergonomics and efficiency while facilitating streamlined patron and staff interactions.  Explore RFID (Radio Frequency ID) system IN PROGRESS  Implement technology support into the Library Board Room for Board and Staff meetings as funding allows COMPLETED BY 2019 END  Assess ways to maximize storage solutions within existing staff area COMPLETED Page 2 of 5 Discussion: 2019 Action Plan Progress Update Packet Page 18  Develop innovative and appealing programming plus enhance existing services for a wide range of adults.  Continue offering a variety of programming geared towards Seniors COMPLETED  Create programming targeted towards patrons in their 20s and 30s COMPLETED  Explore creating a lecture series DEFERRED  Investigate potential expansion of deposit collections to additional senior living facilities DEFERRED  Explore homebound delivery services DEFERRED  Develop all staff by providing access to high-quality professional development and continuing education opportunities.  Provide annual staff training sessions COMPLETED  Provide access to membership in professional organizations COMPLETED  Provide access to online and off-site training COMPLETED  Engage well-trained staff to grow and maintain a balanced and relevant collection in a variety of formats, print and otherwise. An ever-evolving collection serves to educate, enrich, and entertain patrons of all ages. We consistently explore innovative materials to meet the need of the public.  Provide updated and remove outdated formats in response to changes in technology and user habits COMPLETED  Analyze circulation trends to identify borrowing habits and provide relevant collections COMPLETED  Investigate future of audio book formats (CD vs PlayAways vs Other) to determine best option for patron experience DEFERRED GOALS AND ACTION ITEMS  Increase awareness and communication regarding Library resources, services, programs, and opportunities. Communication and Outreach - Action Items Page 3 of 5 Discussion: 2019 Action Plan Progress Update Packet Page 19  Evaluate additional ways to market adult movie and documentary screenings DEFERRED  Investigate ways to have the library’s program notifications become text notifications through Civic Plus DEFERRED  Add unique Muskego Public Library historical newspaper holdings to State Historical Society DEFERRED AND REFRAMED  Collaborate and build partnerships with schools, non-profits, businesses, organizations, and community groups to expand service capacities and increase engagement with the Library.  Continue to offer school visits to public and parochial schools COMPLETED  Continue to promote library services through collaboration with community businesses such as daycare centers, medical providers, and senior living facilities COMPLETED  The Children’s Librarian will continue to visit each elementary school classroom twice over the course of the year COMPLETED  The YA librarian will explore collaboration opportunities with the middle school and high school COMPLETED  Increase library advocacy and secure funding resources to maintain desired service levels.  Increase the library’s presence at Library Legislative Day in Madison SNOWED OUT  Follow and remain involved with the Public Library System Redesign Process COMPLETED  Library staff and Library Board Trustees participate in legislative advocacy events IN PROGRESS  Apply for grants to support additional services and programs COMPLETED  Work with the Friends to investigate an appropriate planned giving opportunity IN PROGRESS  Execute a strategic planning process, gathering data and insight from stakeholders to inform that creation of the 2020-2022 Muskego Public Library Strategic Plan.  Collect and analyze statistics from federal, state, and local library reports to identify demographic and patron usage trends. COMPLETED  Collect patron feedback through focus groups, one-on-one interviews, testimonials, and a community survey. COMPLETED  Consolidate all information and build a report that details the objectives for the 2020-2022 Strategic Plan. COMPLETED  Build a 2020 Action Plan based on the 2020-2022 Strategic Plan. COMPLETED Page 4 of 5 Discussion: 2019 Action Plan Progress Update Packet Page 20 Action Item Assessment: Outdoor Reading Area Background: In the 2017-2019 Strategic Plan one of the action items included investigating the creation of an outdoor reading area. Three consultations were made in order to determine feasibility: examining our own space with staff, discussions with maintenance, and discussions with the Police during a Security Assessment. Examination 1 Staff Consultation: There is only one area (in the back) that would be feasible as an outdoor reading area. The front green space is minimal and not deep, leaving patrons close to the parking lot. As a relaxing reading area, it would not be effective. There is even less green space on the sides of the building. The challenges with the back area is that it would require walking out the front or side doors and all the way around the building to access it. This would be unsafe on one side due to the parking lot traffic and would require a sidewalk. On the other side (the fence side) it would require paving a walkway around the building for access. There is one emergency door in the back area, but it would have to be converted to a non-alarmed door. To prevent theft of materials, the area would have to be secured. Adding a security gate would cost thousands of dollars to purchase and maintain annually. In addition, it would require a staff member to run to the other end of the building each time the alarm sounded. And if it was a true theft, they would be gone before anything could be witnessed, requiring the need for a security camera. There is also a concern that investing funds in this area would be inefficient since its use would be limited to nice weather days. The most current strategic plan had very limited interest (around three comments) regarding interest in an outdoor area. Examination 2 Police Consultation: The Police indicated that the only way to secure the outdoor reading area (to prevent theft of materials) would require having the outdoor reading area be completely closed off (no exit). This would require a high wall or fence (higher than 5 feet) with a top that is pointy, making it not scalable. They recommended talking with maintenance, because this would make the emergency exit that leads out to the proposed outdoor reading area no longer an emergency exit. He suggested we would have to check on fire code to see if we would need an additional emergency exit door built to stay within code. Examination 3 Maintenance Consultation: Maintenance indicated that if a high wall enclosed area were to be created around the back door (to ensure theft prevention), that area would still require an exit in case of emergency. In order for it to only be used in case of emergency, it would have to be a magnetized gate that connects to the building’s alarm system. This would have a high cost to the project. In addition, that is presuming that the emergency would be connected to a fire alarm. In an active assailant situation the fire alarm may not be engaged and then the gate would not be usable as an exit. In addition, Maintenance remarked that one of the reasons the back amphitheater is no longer used is because the high noise levels from the industrial compressors in the HVAC units would compete with the performers and story times. Since the feasible area for the outdoor reading area would be even closer to the HVAC units than the amphitheaters, it calls into question whether this reading area would be enjoyable as a relaxation, reading, or study location. Conclusion: Given the lack of ideal outdoor options near the front door, and the concerns regarding security and usability (noise pollution) in the back, I do not recommend pursuing the creation of an outdoor reading area. Given the cost of the outdoor benches and the lack of data from the current strategic plan that indicates a need for outdoor seating, I recommend not prioritizing this project in favor of other ideas that have come out of our upcoming strategic plan. Page 5 of 5 Discussion: 2019 Action Plan Progress Update Packet Page 21 Background for Strategic Plan 2020-2023 - 1,400 data points were gathered across the different feedback methods. Data was then analyzed and viewed in the context of demographic and trend statistics from identified resource documents. -Goals and action items were derived from the data, reviewed by Library Staff and the Library Board Strategic Planning Committee. -Draft 3 was reviewed by the Full Library Board at the November 2019. Draft 4 is now ready for the Full Library Board to vote on. Goal of December 2019 Library Board Meeting: To vote to approve the Strategic Plan 2020-2023. Board Suggested Additions to Draft 4 from November 2019 Meeting: -Document page 3: addition of phrase “calendar year” -Document page 5: adding language that the strategic statements will be reviewed and revised in 2020 -Document page 8: spelling out RFID As a reminder:  Action Items – o Many of the action items are new and came out of the feedback collected from the community. Some action items have carried through from the previous plan because the community still values them. o Similar to the previous Strategic Plan, action items can evolve over time. Additionally, we should anticipate that new action items will develop to support these main goals as ideas occur over the life of the plan. o A few action items are listed with planned dates of 2024/2025. This falls outside of this Strategic Plan. This was done due to the significance of the project (as a placeholder) and for logistics planning purposes.  Timetables – o The timetables noted are anticipated dates and subject to change based on budget, staff time, and other possible projects that may cause re-prioritization. o In order to recognize the significant logistics planning necessary to execute upcoming large projects, “logistics planning” action items have been added to the Ownership/Timeframe Tables. These logistics action items will occur the year before the planned project is to be executed to ensure effective project management. They were not detailed in the main section of the Plan. Page 1 of 25 Action: 2020-2023 Strategic Plan Packet Page 22 Strategic Plan 2020-2023 Draft 4 12/17/2019 Page 2 of 25 Action: 2020-2023 Strategic Plan Packet Page 23 Blank Interior Cover Page Page 3 of 25 Action: 2020-2023 Strategic Plan Packet Page 24 1 Thank you to the efforts of the Muskego Library community, board, and staff for providing tireless time, expertise, and input into creating the 2020-2023 Strategic Plan. Library Board Strategic Planning Committee Gail Miles Konkel, Chair Camille Darkow Michelle Humphreys Library Board Aaron Robertson, Chair Gail Miles Konkel, Vice-President Jordan Jung, Treasurer Alderman Robert Wolfe, Common Council Representative Toni Heinowski, Muskego-Norway School District Representative Tracy Blair Camille Darkow Barb Schroeder Michelle Humphreys Library Staff Brittany Larson, Library Director Elke Saylor, Head of Reference Jane Matusinec, Circulation Supervisor Michele Hansen, Administrative Services Assistant Samantha Quail, Adult Services Librarian Amanda Hyland, Young Adult and Marketing Librarian Abby Bussen, Children’s Librarian Heather Ziolecki, Children’s Assistant Courtney Metko, Children’s Assistant Jolyn Lobe, Reference Assistant Laura Boeck, Reference Assistant Laurie Krueger, Library Aide Suzette Roushia, Library Aide Jean Satorius, Library Aide Debbie Mortenson, Library Aide Stacy Rogowski, Library Aide Susan Folz, Library Aide Lois Cotton, Library Aide Keri Bongey, Shelver Stephanie Kinzel, Shelver Ellie Maday, Shelver Yvonne Olszyk, Shelver Page 4 of 25 Action: 2020-2023 Strategic Plan Packet Page 25 2 Table of Contents Introduction……………………………………………………………………….pages 3-4 Strategic Statements………………………………………………………….page 5 Strategic Narrative……………………………………………………………..page 6 Strategic Initiative – Facility………………………………………………..pages 7-8 Strategic Initiative – Services………………………………………………pages 9-11 Strategic Initiative – Communication/Outreach………………….pages 12-13 Index A – Ownership and Timeframe Tables……………………….pages 14-21 Page 5 of 25 Action: 2020-2023 Strategic Plan Packet Page 26 3 Introduction In 2016, the Muskego Public Library adopted the 2017-2019 Strategic Plan (based on a calendar year) with collaboration from the Library Director, Library Staff, Library Board Strategic Planning Committee, and WiLS (a non-profit Library organization). The framework developed from this plan identified three focused strategic initiatives: Facilities, Services, and Communication/Outreach. Given their proven viability, the 2020-2023 Strategic Plan repeats the same framework. The Strategic Plan lists general goals and potential action items that could help achieve these goals, all derived from patron and staff feedback. Action items are not necessarily ranked in order of importance, and are subject to change. Planning Process The 2020-2023 Strategic Plan was developed through the following timeline: Development of 2020-2023 Strategic Planning Framework: Fall-Winter 2018 Data collection phase: Winter-Summer 2019 Data analysis and report composition phase: Fall 2019 Planning development meetings with Library Staff and Strategic Planning Committee: Fall 2019 Review of draft by full Library Board: Fall 2019 Approval of 2020-2023 Strategic Plan with full Library Board: Winter 2019 Implementation start date of 2020-2023 Muskego Public Library Strategic Plan: January 1st, 2020 The data collection phase incorporated the following methods: Community Feedback Survey: 438 respondents. The Community Feedback Survey ran May- September 2019. It was available in electronic and print form. Teen Survey: 269 respondents. The Teen Survey was made available at the Muskego High School in print form during lunch periods. Interviews and Focus Groups: 23 discussions with 82 respondents. One-on-one interviews were carried out by the Library Director and targeted a variety of stakeholders. Focus groups were considered a group of two or more individuals and targeted the general public as well as focused community groups. Community Feedback Boards: 250 respondents. Community Feedback Boards posed questions with visual prompts and were installed in the Library for walk up feedback. Users were able to vote on their preferences. Testimonials: 457 respondents. Library patrons were handed a form at the service desks and asked to provide feedback about what they love about the Library. Page 6 of 25 Action: 2020-2023 Strategic Plan Packet Page 27 4 Plan authors utilized the following resource documents for demographic, trend, and professional expertise analysis: 2017-2019 Muskego Public Library Strategic Plan Wisconsin Public Library Standards 6th Edition U.S. Census Quickfacts and American Community Survey for Muskego DPI Service Library Trends Reports DPI State Annual Reports (2016, 2017, 2018) 2016 Muskego Public Library Survey Data 2019 Muskego Public Library Accessibility Scan 2019 Muskego Public Library Security Assessment Strategic Plan authors made every effort to ensure all community stakeholders were represented in the plan. The Muskego Public Library stakeholders identified for this strategic plan were: Muskego Public Library Staff Muskego Public Library Board Friends of the Muskego Public Library Adults Teens (12-18) Children (0-11) Senior Citizens and Senior Living Residences Muskego Businesses and Chamber of Commerce Muskego-Norway School District Community Daycares City of Muskego Staff Muskego Common Council Bridges Library System Staff Neighboring Libraries Non-profit groups Patrons with Special Needs Page 7 of 25 Action: 2020-2023 Strategic Plan Packet Page 28 5 Strategic Statements Library Mission Statement: Ideas. Information. Community. Library Vision: The Muskego Public Library strives to retain its status as a community focal point for idea exchange, information access, and community gathering. The Library’s collaborative team commits itself to ensuring availability of superior materials, services, and staff expertise. Library Commitments & Values: We believe these values will drive our culture, priorities, and community-focused decisions.  Service to community –We function to serve the needs of a strong and diverse community.  Accessibility –Our materials and services are open and available to a diverse population.  Positive user experience –We strive for patron enrichment through superior library materials and services, anticipating our patrons’ current and future needs.  Continuous improvement –We never stop looking for ways to innovate and adapt how the library delivers services to the community. Director’s Note: The strategic statements were not targeted for revision as part of the 2019 strategic planning process. They will be reviewed in 2020 as part of the 2020 Action Plan . Page 8 of 25 Action: 2020-2023 Strategic Plan Packet Page 29 6 Strategic Narrative Demographic and Trend Analysis Context is essential when interpreting data. Historical usage and patron perceptions of the library helped ground the data the plan authors reviewed. Data analysis of key resource documents created the following observations:  Muskego Public Library patron visits are trending up since 2014. In 2018, the Library enjoyed a nine year high.  The 2018 circulation of physical materials recorded the highest number since 2009.  Program attendance is trending up. In 2018, Muskego Public Library program visits topped those of almost a decade ago.  Electronic content usage continues to increase every year.  Surveyed patrons frequent the Muskego Public Library for many reasons. Checking out materials for entertainment and learning rated the highest.  Surveyed patrons feel strongly that the Muskego Public Library is important, offers valuable services for children, provides access to needed information, and is effective at promoting literacy and a love of reading. Plan Duration As stated in the Introduction (page 3), the planning and execution phases of the entire strategic planning process began in Fall 2018 and will end January 1st, 2020. This process included over a year of planning, data collection, data analysis, and report building. At the end, over 1,400 interactions with community members were recorded. Because of the length of time necessary to run a strategic planning process, the onset began only two years after the last strategic planning period. Staff recognized the short window as too close of a turnaround time for staff efforts, for the age of the data, and for the feedback fatigue created from persistent inquiry into the community. As a result, the Library Director recommended that the next strategic plan be a four year plan instead of the previous three year plan to create adequate spacing and separation. Plan authors conducted a load balance to determine if there was sufficient strategic initiatives to sustain a four year plan and the results confirmed that a four year plan would be successful. Plan Progress Each year, an Action Plan will be created and approved by the Library Board. It will detail action items drawn from the strategic plan, with attention paid to balancing funding and staff capacity across the timeframe. Special prioritization will place time sensitive or high community interest initiatives earlier in the plan. At the end of each year, the Library Director will report on the status of the annual Action Plan’s progress. Page 9 of 25 Action: 2020-2023 Strategic Plan Packet Page 30 7 Strategic Initiative - Facility In 2019, the Community Feedback Survey reported strong agreement from respondents that the Library provided clean and appealing facilities and represented a safe, community gathering place. Continual efforts must be made to manage and care for the building as it is a public space that is so heavily used (142,000 visitors in 2018). Facilities should be welcoming, well-maintained, and accessible to all, utilizing good quality resources to achieve these objectives. The survey asked respondents to prioritize possible improvements to the Library’s physical space. Updating the Young Adult area received the highest overall priority rating. Goals and Potential Action Items Update the Muskego Public Library facility to improve functionality for patrons and staff, by establishing ongoing maintenance directives for the building’s interior and exterior. Young Adult area redesign Offer a water filling station Construct outdoor storage shed for cold storage (2024)* Replace library roof (2025) Replace carpeting in the library proper (reference/computer area, Great Room, adult stacks) Replace carpeting in circulation area Reconstruct parking lot and improve entrance off Janesville (2024/2025) Library concrete repair to improve access (cracks and cross slope) (2024) Build an external maintenance door to connect rear interior HVAC controls to exterior units Maintenance on outdoor lampposts (2025) Investigate buckthorn eradication project along back fence (2025) Implement general landscaping renewal *Action items with dates next to them fall outside of the Plan’s 4-year timeframe. These projects were included as a planning reminder due to their logistics and/or cost significance. Improve the quality and access to Muskego Public Library facilities to improve the patron experience. Consider aesthetic, comfort, and universal design. Update all library restrooms (public and staff) to improve condition and accessibility Improve aesthetics, comfort, and access in library study rooms Page 10 of 25 Action: 2020-2023 Strategic Plan Packet Page 31 8 Improve lighting Continue replacement of furniture to improve comfort, accessibility, and electric needs (technology and lighting) Build a garden wall in the Great Room (2025) Investigate creation of more study rooms Replace Library Board room furniture Replace meeting room chairs Resolve 2019 Accessibility Scan non-capital action items Introduce infrastructure changes leading to increased staff efficiencies and/or improved patron service levels. Radio Frequency Identification (RFID) implementation Redesign Circulation desk to accommodate new technologies, products, modern work processes, and access Reference desk redesign to support superior customer service, security, and accessibility Investigate addition of drive-up book drop and holds window Implement improved wayfinding signage throughout the interior and exterior of the building Page 11 of 25 Action: 2020-2023 Strategic Plan Packet Page 32 9 Strategic Initiative – Services The Muskego Public Library provides a wide variety of services utilized by an equally wide variety of patrons. Patrons reported their top three service reasons for visiting the Muskego Public Library in the last six months: checking out materials for entertainment or to learn about a topic, attending a story time or family programming, and/or asking library staff an information question. The survey asked respondents to prioritize possible service improvements for the Muskego Public Library. Expanding services to senior residences received the highest overall priority ranking. Goals and Potential Action Items Place strong focus on programs and resources for children, especially related to early literacy. Offer year-round story times for a variety of age groups Pilot an afternoon story time one day a week Provide programming for school-aged children with a focus on STEAM (Science, Technology, Engineering, Arts, Mathematics) concepts Investigate recording copyright and privacy friendly children’s story times to post on Facebook Continue categorization of children’s collection to align with school libraries Provide engaging services and programming to attract young adults. Enhance Library potential as a study and collaborative learning center for teens. Implement structured plan for continual young adult feedback Offer programming incorporating STEAM concepts for young adults Develop innovative and appealing programming, plus enhance existing services, for a wide range of adults. Explore new programming and outreach ideas for seniors Investigate bringing in a spotlight speaker annually (known locally) Increase the amount of hands-on adult programming offered (craft, arts, and activities) Investigate offering a Winter’s Market (Indoor Farmer’s Market) Work with community partners to consider offering a parent education workshop series Offer Saturday afternoon movie events (with food) Page 12 of 25 Action: 2020-2023 Strategic Plan Packet Page 33 10 Investigate developing a patron and staff skills program on Overdrive/Libby Create programming targeted towards patrons in their 20s-30s Investigate recording adult library programs and post on website/social media Develop all staff by providing access to high-quality professional development and continuing education opportunities. Reference staff receive expert training on Overdrive/Libby Establish proactive reference training for reference staff Introduce regular circulation staff meetings and training Provide annual staff training sessions Provide access to memberships in professional organizations Provide access to online and offsite training Develop Muskego Public Library Board Trustee training module Build privacy and confidentiality training module for staff, volunteers, and trustees Develop an onboarding orientation program for new employees Build an inclusive services and ability awareness training module for staff Engage well-trained staff to grow and maintain a balanced and relevant collection in a variety of formats, print and otherwise. An ever-evolving collection serves to educate, enrich, and entertain patrons of all ages. We consistently explore innovative materials to meet the need of the public. Routinely assess and remove outdated materials to keep the collection up to date Utilize professional literature as purchasing aids to provide a well-rounded and current collection Research current and upcoming technology formats to provide the most up-to-date materials to reflect user needs Analyze circulation trends to identify borrowing habits and provide relevant collections Regularly update the online catalog through record creation from new purchases Process new materials to allow for shelf-ready status Reduce local holds by establishing purchasing thresholds for popular items Work on mobile app development planning with Bridges System Page 13 of 25 Action: 2020-2023 Strategic Plan Packet Page 34 11 Advocate at Bridges Library System level for expanding Wisconsin Public Library Collection holdings (Overdrive/Libby ebooks and audio books) and increasing funding to the Advantage program to reduce hold list at a local level. Analyze how Muskego Public Library services reach our patrons. Reduce or remove barriers to Muskego Public Library services access. Investigate updating and expanding assistive technology offered Investigate making one study room available for reservations Review all Muskego Public Library fees Review Department of Public Instruction (DPI) WI Public Library Standards and work to meet relevant objectives Investigate offering online chat reference through instant messaging platform Explore creation of a Community Corner (drop off donation site for patrons) Evaluate Interlibrary Loan (ILL) processes Investigate in partnership with the Bridges Library System video tutorials on Overdrive, Libby, online catalog, online card account for patrons Review Muskego Public Library fine structure and loan periods Investigate grace period for fines and/or additional fine forgiveness days Investigate accepting credit card/debit cards for payment transactions at service desks Page 14 of 25 Action: 2020-2023 Strategic Plan Packet Page 35 12 Strategic Initiative – Communications and Outreach Consistent and widespread communications and outreach remain essential to ensuring awareness of Muskego Public Library resources and services. The Communication and Marketing Plan is a supporting strategic document that provides a framework for this area. Community feedback and staff observations developed the below recommendations, to face the challenges of communicating to a wide variety of ever changing information platforms and perform outreach to an evolving community. Respondents in focus groups placed great value in the specialized print calendars designed each month. Texting and email notifications were also considered priority methods of communication. Goals and Potential Action Items Increase awareness and communication regarding Muskego Public Library resources, services, programs, and opportunities. Implement a welcome package for new Muskego Public Library card holders with potential tour Increase awareness and visibility of Muskego Public Library email communications Update Communication and Marketing Plan to support the 2020-2023 Strategic Plan Explore cost and potential effectiveness of a library oriented mailer Investigate creating library commercials for airing at high school events as well as on social media Create library advertising corners within each public meeting room Implement texting for library communications where possible Investigate smartphone calendar and text reminder features Revise Muskego Public Library brochure Investigate Muskego Magazine advertising and other external print advertising opportunities Evaluate quality of overdue notices in all formats (print, email, and recordings) Strategize new ways to increase visibility of databases and other online resources Review all Muskego Public Library Board Policies and Bylaws and identify gaps Review, update, and train on all Muskego Public Library emergency procedures Identify community events to promote Muskego Public Library services Improve patron feedback processes (i.e. upgrade comment card box, create online forms for feedback and meeting room requests) Review records retention schedule Page 15 of 25 Action: 2020-2023 Strategic Plan Packet Page 36 13 Adopt a technology plan Investigate what website analytics are available to better support patrons Collect data and develop 2024-2027 Strategic Plan Collaborate and build partnerships with schools, non-profits, businesses, organizations, and community groups to expand service capacities and increase engagement with the Library. Evaluate reach and service of deposit collections Offer staff training series with availability to local businesses and non-profits Review data from 2035 City of Muskego Comprehensive Plan and evaluate Library intersection points Continue school visits at public and parochial schools Promote Muskego Public Library services through collaboration with community businesses such as daycare centers, medical providers, and senior living facilities Collect data and develop 2024-2027 Strategic Plan Increase Muskego Public Library advocacy and secure funding resources to maintain desired service levels. Support Friends in developing a Membership Campaign Support Friends in developing fundraiser planning Create a recognition platform for local businesses who donate Build a grant/donor spreadsheet tracker Communicate the value and needs of the Muskego Public Library to the Muskego Common Council, other elected officials, and the public Encourage Muskego Public Library staff and Muskego Public Library Board Trustees participate in legislative advocacy events Continue to apply for grants to support additional services and programs Explore the possibility of a library foundation structure to support the Muskego Public Library Page 16 of 25 Action: 2020-2023 Strategic Plan Packet Page 37 14 Index A: Ownership and Timeframe Tables Ownership and Timeframe Tables are grouped by the three strategic initiatives of Facilities, Services, and Communication/Outreach. The tables were meant as a planning tool to help ensure that it was feasible to run a four year plan based on the feedback and data collected. They are not organized by goal or in order of importance, but instead by potential year of implementation. The timeframes are estimates and subject to change based on funding, staff time, feasibility, and other external factors. Page 17 of 25 Action: 2020-2023 Strategic Plan Packet Page 38 15 Table 1: Ownership and Timeframe Table – Facility Action Item Action Owner Timeframe Improve aesthetics, comfort, and access in library study rooms Library Director, Administrative Services Assistant 2020 Improve lighting Library Director, Administrative Services Assistant 2020 Investigate creation of more study rooms Library Director, Administrative Services Assistant 2021 Implement general landscaping renewal Library Director, Administrative Services Assistant 2021 Resolve 2019 Accessibility Scan non-capital action items Library Director 2020 Logistics planning for main area recarpeting (quotes, project timeline, staff needs, collection relocation) Library Director, Administrative Services Assistant; Head of Reference 2020 Logistics planning for reference desk redesign (design, company selection, quotes, project timeline) Head of Reference, Library Director 2020 Logistics planning for RFID implementation (project timeline, staff needs, quotes) Library Director, Circulation Supervisor 2020 Logistics planning of Young Adult Area redesign (design, company selection, quotes, project timeline) Young Adult & Marketing Librarian 2020 Investigate initial estimates and design for library restroom renovations and water filling stations Library Director, Administrative Services Assistant 2020 Logistics planning of external maintenance door to connect access to rear interior HVAC controls to exterior units (quotes, feasibility) Library Director, Administrative Services Assistant 2020 Investigate addition of drive-up book drop and holds window Library Director, Administrative Services Assistant 2021 Replace carpeting in library proper (reference/computer area, Great Room, adult stacks) Library Director, Administrative Services Assistant 2021 Young Adult area redesign Young Adult & Marketing Librarian 2021 Page 18 of 25 Action: 2020-2023 Strategic Plan Packet Page 39 16 Table 1: Ownership and Timeframe Table – Facility (continued) Action Item Action Owner Timeframe RFID implementation Library Director, Circulation Supervisor 2022 Redesign circulation desk to accommodate new technologies, products, modern work processes, and access Circulation Supervisor 2022 Replace carpeting in circulation area Library Director, Administrative Services Assistant 2022 Update all library restrooms (public and staff) to improve condition and accessibility Library Director, Administrative Services Assistant 2023 Offer a water filling station Library Director, Administrative Services Assistant 2023 Continue replacement of furniture to improve comfort, accessibility, and electric needs (technology and lighting) Adult Services Librarian 2023 Build an external maintenance door to connect rear interior HVAC controls to exterior units Library Director, Maintenance 2023 Replace meeting room chairs Adult Services Librarian 2023 Replace Library Board room furniture Adult Services Librarian 2023 Implement improved wayfinding signage throughout the Library interior and exterior Library Director, Administrative Services Assistant 2024 Construct outdoor storage shed for cold storage Library Director, Maintenance 2024 Library concrete repair to improve access (cracks and cross slope) Library Director, DPW 2024 Reconstruct parking lot and improve entrance off Janesville Library Director, DPW 2024 / 2025 Replace library roof Library Director, Maintenance 2025 Build a garden wall in the Great Room Library Director, Administrative Services Assistant 2025 Maintenance on outdoor lampposts Library Director, Administrative Services Assistant 2025 Investigate buckthorn eradication project along back fence Library Director, Administrative Services Assistant 2025 Page 19 of 25 Action: 2020-2023 Strategic Plan Packet Page 40 17 Table 2: Ownership and Timeframe Table – Services Action Item Action Owner Timeframe Increase the amount of hands-on adult programming offered (craft, arts, and activities) Head of Reference 2020 Investigate making one study room available for reservations Head of Reference 2020 Reduce local holds by establishing purchasing thresholds for popular items Adult Services Librarian 2020 Investigate developing a patron and staff skills program on Overdrive/Libby Adult Services Librarian 2020 Reference staff receive expert training on Overdrive/Libby Adult Services Librarian, all Reference Staff 2020 Implement structured plan for continual young adult feedback Young Adult & Marketing Librarian 2020 Investigate offering online chat reference through instant messaging platform Head of Reference 2020 Explore creation of a Community Corner (drop off donation site for patrons) Reference Assistant (FT) 2020 Investigate in partnership with the Bridges Library System video tutorials on Overdrive, Libby, online catalog, online card account for patrons Adult Services Librarian, Young Adult & Marketing Librarian 2020 Introduce regular circulation staff meetings and training Circulation Supervisor 2020 Work on mobile app development planning with Bridges System Library Director 2020 Investigate grace period for fines and/or additional fine forgiveness days Circulation Supervisor 2020 Investigate recording copyright and privacy friendly children’s story times to post on Facebook Children’s Librarian, Children’s Assistants 2021 Investigate accepting credit card/debit cards for payment transactions at service desks Library Director, Administrative Services Assistant 2020 Investigate updating and expanding assistive technology offered Adult Services Librarian 2021 Pilot an afternoon story time one day a week Children’s Librarian, Children’s Assistants 2021 Offer Saturday afternoon movie events (with food) Adult Services Librarian 2021 Review all Muskego Public Library fees Library Director 2021 Evaluate Interlibrary Loan (ILL) processes Reference Assistant (FT) 2021 Review Muskego Public Library fine structure and loan periods Circulation Supervisor 2021 Page 20 of 25 Action: 2020-2023 Strategic Plan Packet Page 41 18 Table 2: Ownership and Timeframe Table – Services (continued) Action Item Action Owner Timeframe Investigate bringing in a spotlight speaker annually (known locally) Head of Reference 2022 Investigate offering a Winter’s Market (Indoor Farmer’s Market) Head of Reference, Adult Services Librarian 2022 Explore new programming and outreach ideas for seniors Adult Services Librarian 2022 Work with community partners to consider offering a parent education workshop series Head of Reference 2023 Review Department of Public Instruction (DPI) WI Public Library Standards and work to meet relevant objectives Library Director 2023 Establish proactive reference training for reference staff Head of Reference 2023 Develop Muskego Public Library Board Trustee training module Library Director 2023 Investigate recording adult library programs and post on website/social media Head of Reference, Adult Services Librarian 2023 Build privacy and confidentiality training module for staff, volunteers, and trustees Library Director, Head of Reference, Circulation Supervisor 2023 Develop an onboarding orientation program for new employees Library Director, Head of Reference, Circulation Supervisor 2023 Build an inclusive services and ability awareness training module for staff Library Director, Head of Reference, Circulation Supervisor 2023 Page 21 of 25 Action: 2020-2023 Strategic Plan Packet Page 42 19 Table 2: Ownership and Timeframe Table – Services (continued) Action Item Action Owner Timeframe Offer year-round story times for a variety of age groups Children’s Librarian, Children’s Assistants Ongoing Provide programming for school-aged children with a focus on Science, Technology, Engineering, Arts, and Mathematics (STEAM) concepts Children’s Librarian, Children’s Assistants Ongoing Offer programming with STEAM concepts for young adults Young Adult & Marketing Librarian Ongoing Create programming targeted towards patrons in their 20s-30s Head of Reference, Adult Services Librarian Ongoing Provide annual staff training sessions Library Director Ongoing Provide access to memberships in professional organizations Library Director Ongoing Provide access to online and offsite training Library Director Ongoing Routinely assess and remove outdated materials to keep the collection up to date Librarians Ongoing Utilize professional literature as purchasing aids to provide a well-rounded and current collection Librarians Ongoing Research the current and upcoming technology formats to provide the most up to date materials to reflect user needs Librarians Ongoing Analyze circulation trends to identify borrowing habits and provide relevant collections Librarians Ongoing Regularly update the online catalog through record creation from new purchases Librarians Ongoing Process new materials to allow for shelf-ready status Library Aides Ongoing Continue categorization of children’s collection to align with school libraries Children’s Librarian, Children’s Assistants Ongoing Page 22 of 25 Action: 2020-2023 Strategic Plan Packet Page 43 20 Table 3: Ownership and Timeframe Table – Communication/Outreach Action Item Action Owner Timeframe Update Communication and Marketing Plan to support the 2020-2023 Strategic Plan Library Director, Young Adult and Marketing Librarian 2020 Increase awareness and visibility of Muskego Public Library email communications Circulation Supervisor 2020 Evaluate reach and service of deposit collections Reference Assistant (PT) 2020 Implement texting for library communications where possible Library Director 2020 Review all Muskego Public Library Board Policies and Bylaws and identify gaps Library Director; Library Board 2020 Review, update, and train on all Muskego Public Library emergency procedures Library Director 2020 Build a grant/donor spreadsheet tracker Administrative Services Assistant 2020 Support Friends in developing fundraiser planning Library Staff 2020 Improve patron feedback processes (i.e. upgrade comment card box, create online forms for feedback and meeting room requests) Administrative Services Assistant 2020 Review records retention schedule Administrative Services Assistant 2020 Review strategic statements for improvement: mission, vision, values Library Director 2020 Implement a welcome package for new Muskego Public Library card holders with potential tour Circulation Supervisor 2021 Create library advertising corners within each public meeting room Administrative Services Assistant 2021 Evaluate quality of overdue notices in all formats (print, email, and recordings) Circulation Supervisor 2021 Support Friends in developing Membership Campaign Library Director 2021 Review data from 2035 City of Muskego Comprehensive Plan and evaluate Library intersection points Library Director 2021 Page 23 of 25 Action: 2020-2023 Strategic Plan Packet Page 44 21 Table 3: Ownership and Timeframe Table – Communication/Outreach (continued) Action Item Action Owner Timeframe Explore cost and potential effectiveness of a library oriented mailer Administrative Services Assistant 2022 Investigate smartphone calendar and text reminder features Library Director 2022 Revise Muskego Public Library Brochure Young Adult & Marketing Librarian 2022 Create a recognition platform for local businesses who donate Library Director 2022 Investigate creating library commercials for airing at high school events as well as on social media Young Adult & Marketing Librarian 2023 Investigate Muskego Magazine advertising and other external print advertising opportunities Administrative Services Assistant 2023 Strategize new ways to increase visibility of databases and other online resources Head of Reference 2023 Offer staff training series with availability to local businesses and non-profits Administrative Services Assistant, Chamber 2023 Adopt a technology plan Library Director 2023 Collect data and develop 2024-2027 Strategic Plan Library Director, Administrative Services Assistant 2023 Explore the possibility of a library foundation structure to support the Muskego Public Library Library Director 2023 Communicate the value and needs of the Muskego Public Library to the Muskego Common Council, other elected officials, and the public Library Director Ongoing Encourage Muskego Public Library staff and Muskego Public Library Board Trustees participate in legislative advocacy events Library Director, Library Board Ongoing Continue to apply for grants to support additional services and programs Library Staff; Friends of the Library Ongoing Continue school visits at public and parochial schools Young Adult & Marketing Librarian, Children’s Librarian, Children’s Assistants Ongoing Promote library services through collaboration with community businesses such as daycare centers, medical providers, and senior living facilities Library Staff Ongoing Identify community events to promote Muskego Public Library services Library Staff Ongoing Page 24 of 25 Action: 2020-2023 Strategic Plan Packet Page 45 22 Page 25 of 25 Action: 2020-2023 Strategic Plan Packet Page 46 2020 Action Plan Facility – Strategic Initiative GOALS AND ACTION ITEMS  Update the Muskego Public Library facility to improve functionality for patrons and staff, by establishing ongoing maintenance directives for the building’s interior and exterior. o Logistics planning for main area recarpeting (quotes, project timeline, staff needs, collection relocation) o Logistics planning of Young Adult Area redesign (design, company selection, quotes, project timeline) o Logistics planning of external maintenance door to connect access to rear interior HVAC controls to exterior units (quotes, feasibility) o Evaluate effectiveness of wayfinding signage (external and internal) to determine ways to improve patron experience o Explore low budget ways to refresh existing bathrooms o Assess shelving usage in Media and Adult Fiction Area, restructure as collection demands  Improve the quality and access to Muskego Public Library facilities to improve the patron experience. Consider aesthetic, comfort, and universal design. o Investigate initial estimates and design for library restroom renovations and water filling stations o Improve aesthetics, comfort, and access in library study rooms o Improve lighting o Resolve 2019 Accessibility Scan non-capital action items  Introduce infrastructure changes leading to increased staff efficiencies and/or improved patron service levels. o Logistics planning for RFID (Radio Frequency ID) implementation (project timeline, staff needs, quotes) o Logistics planning for reference desk redesign (design, company selection, quotes, project timeline) Page 1 of 4 Discussion/Action: 2020 Action Plan Packet Page 47 Services – Strategic Initiative GOALS AND ACTION ITEMS  Place strong focus on programs and resources for children, especially related to early literacy. o Offer year-round story times for a variety of age groups o Provide programming for school-aged children with a focus on Science, Technology, Engineering, Arts, and Mathematics (STEAM) concepts o Continue categorization of children’s collection to align with school libraries o Include technology in storytime programming  Provide engaging services and programming to attract young adults. Enhance Library potential as a study and collaborative learning center for teens. o Implement structured plan for continual young adult feedback o Offer programming with STEAM concepts for young adults o Analyze data from Young Adult Needs Assessment  Develop innovative and appealing programming, plus enhance existing services, for a wide range of adults. o Increase the amount of hands-on adult programming offered (craft, arts, and activities) o Create programming targeted towards patrons in their 20s-30s o Explore virtual reality technology for programming opportunities o Explore creating a lecture series o Investigate potential expansion of deposit collections to additional senior living facilities o Explore homebound delivery services  Develop all staff by providing access to high-quality professional development and continuing education opportunities. o Investigate developing a patron and staff skills program on Overdrive/Libby o Reference staff receive expert training on Overdrive/Libby o Introduce regular circulation staff meetings and training o Provide annual staff training sessions o Provide access to memberships in professional organizations o Provide access to online and offsite training  Engage well-trained staff to grow and maintain a balanced and relevant collection in a variety of formats, print and otherwise. An ever-evolving collection serves to educate, enrich, and entertain patrons of all ages. We consistently explore innovative materials to meet the need of the public. o Routinely assess and remove outdated materials to keep the collection up to date o Analyze circulation trends to identify borrowing habits and provide relevant collections Page 2 of 4 Discussion/Action: 2020 Action Plan Packet Page 48 o Utilize professional literature as purchasing aids to provide a well-rounded and current collection o Research the current and upcoming technology formats to provide the most up to date materials to reflect user needs o Regularly update the online catalog through record creation from new purchases o Process new materials to allow for shelf-ready status o Investigate future of audio book formats (CD vs PlayAways vs Other) to determine best option for patron experience  Analyze how Muskego Public Library services reach our patrons. Reduce or remove barriers to Muskego Public Library services access. o Investigate making one study room available for reservations o Reduce local holds by establishing purchasing thresholds for popular items o Investigate offering online chat reference through instant messaging platform o Explore creation of a Community Corner (drop off donation site for patrons) o Investigate in partnership with the Bridges Library System video tutorials on Overdrive, Libby, online catalog, online card account for patrons o Work on mobile app development planning with Bridges System o Investigate grace period for fines and/or additional fine forgiveness days o Investigate accepting credit card/debit cards for payment transactions at service desks Page 3 of 4 Discussion/Action: 2020 Action Plan Packet Page 49 Communication and Outreach – Strategic Initiative GOALS AND ACTION ITEMS  Increase awareness and communication regarding Muskego Public Library resources, services, programs, and opportunities. o Update Communication and Marketing Plan to support the 2020-2023 Strategic Plan o Increase awareness and visibility of Muskego Public Library email communications o Implement texting for library communications where possible o Review all Muskego Public Library Board Policies and Bylaws and identify gaps o Review, update, and train on all Muskego Public Library emergency procedures o Improve patron feedback processes (i.e. upgrade comment card box, create online forms for feedback and meeting room requests) o Review records retention schedule o Evaluate additional ways to market adult movie and documentary screenings o Investigate ways to have the library’s program notifications become text notifications through Civic Plus o Assess how to digitize and send Muskego Public Library historical newspaper holdings to State Historical Society o Review strategic statements for improvement: mission, vision, values  Collaborate and build partnerships with schools, non-profits, businesses, organizations, and community groups to expand service capacities and increase engagement with the Library. o Evaluate reach and service of deposit collections  Increase Muskego Public Library advocacy and secure funding resources to maintain desired service levels. o Build a grant/donor spreadsheet tracker o Support Friends in developing fundraiser planning initiatives o Follow and remain involved with the Public Library System Redesign Process o Work with the Friends to investigate an appropriate planned giving opportunity o Library staff and Library Board Trustees participate in legislative advocacy events Page 4 of 4 Discussion/Action: 2020 Action Plan Packet Page 50