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LIBRARY BOARD Packet - 11/19/2019 (2)CITY OF MUSKEGO LIBRARY BOARD AGENDA 11/19/2019 5:00 PM Library Conference Room, S73 W16663 Janesville Road CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT CONSENT AGENDA 1 Approval of minutes October 15, 2019 Minutes 2 Place on file the Library Financial Reports October 2019 Financial Reports PRESIDENT’S REPORT Information DIRECTOR’S REPORT Information 1 November 2019 Director's Report UNFINISHED BUSINESS Discussion update and possible action may be taken on any or all of the following: NEW BUSINESS Discussion update and possible action may be taken on any or all of the following: 1 Action: Approve 2020 Annual Addendum to the Bridges Library System Member Library & CAFE Agreements 2 Discussion: Presentation of Data from Strategic Planning Process 3 Discussion: Strategic Plan Draft 2020-2023Packet Page 1 4 Discussion: 2019 Director Evaluation Feedback to Library Board Personnel Committee NOTICE OF CLOSED SESSION The Library Board of the City of Muskego will meet at approximately 5:00 PM, or as soon thereafter as time permits on Tuesday, November 19, 2019 in the Library Conference Room, Muskego Public Library, S73 W16663 Janesville Road, Muskego, Wisconsin, following conclusion of consideration of the above portion of its regularly scheduled agenda, to vote on a motion to convene in closed session at said time and place for discussion/action relative to: Discussion relative to the 2019 Director Evaluation Feedback to Library Board Personnel Committee and to take such further action as may be necessary and appropriate with respect to such matters. The Library Board will hold the closed session in the Library Conference Room at the Library. A closed session for the above purpose is authorized pursuant to the provisions of Wis. Stats. Section §19.85(1)(c) , which authorizes a governmental body, upon motion duly made and carried, to meet in closed session to consider employment, promotion, compensation or performance evaluation data of any public employee over which the governmental body has jurisdiction or exercises responsibility. Upon conclusion of the closed session, the Library Board will convene in open session to consider its public agenda, including motions to recommend approval or rejection of the above- listed deliberations or any of the public agenda items that have not been acted upon. OPEN SESSION COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT NOTICE PLEASE NOTE: It is possible that members of and possibly a quorum of members of other governmental bodies of the municipality may be in attendance at the above-mentioned meeting to gather information; no action will be taken by any governmental body at the above-stated meeting other than the governmental body specifically referred to above in this notice. Upon reasonable notice, efforts will be made to accommodate the needs of disabled individuals through appropriate aids and services. For additional information or to request this service, contact Muskego City Hall, (262) 679-4100. Packet Page 2 CITY OF MUSKEGO LIBRARY BOARD MINUTES 10/15/2019 5:00 PM Library Conference Room, S73 W16663 Janesville Road CALL TO ORDER President Robertson called the meeting to order at 5:02 PM. PLEDGE OF ALLEGIANCE ROLL CALL Present were Trustees Blair, Darkow, Heinowski, Humphreys, Konkel, Alderman Wolfe, President Robertson and Director Larson. Trustees Jung and Schroeder were excused. STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT CONSENT AGENDA Trustee Blair made a motion to approve the CONSENT AGENDA, Trustee Darkow seconded. Motion Passed 6 in favor. 1 Approval of minutes September 17, 2019 Minutes 2 Place on file the Library Financial Reports September 2019 Financial Reports PRESIDENT’S REPORT Information DIRECTOR’S REPORT Information 1 October 2019 Director's Report UNFINISHED BUSINESS Discussion update and possible action may be taken on any or all of the following: NEW BUSINESS Discussion update and possible action may be taken on any or all of the following: Page 1 of 2 October 15, 2019 Minutes Packet Page 3 1 Discussion: Trustee WLA membership 2 Discussion: Strategic Planning Library Board Focus Group 3 Action: Library Hot Spot Renewal Trustee Blair made a motion to approve the Library Hot Spot Renewal, Trustee Humphreys seconded. Motion Passed 6 in favor. COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT Trustee Blair made a motion to adjourn, Trustee Darkow seconded. Motion Passed 6 in favor. Meeting adjourned at 6:26PM NOTICE PLEASE NOTE: It is possible that members of and possibly a quorum of members of other governmental bodies of the municipality may be in attendance at the above-mentioned meeting to gather information; no action will be taken by any governmental body at the above-stated meeting other than the governmental body specifically referred to above in this notice. Upon reasonable notice, efforts will be made to accommodate the needs of disabled individuals through appropriate aids and services. For additional information or to request this service, contact Muskego City Hall, (262) 679-4100. Page 2 of 2 October 15, 2019 Minutes Packet Page 4 CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 1 Report dates: 10/1/2019-10/31/2019 Nov 04, 2019 02:52PM Report Criteria: Detail report. Invoices with totals above $0 included. Paid and unpaid invoices included. [Report].Description = {<>} "1099 adjustment" Invoice Detail.Type = {>} "adjustments" Invoice Detail.GL account = "1000571000000"-"1000571999999","5020000000000"-"5029999999999","5030000000000"-"5039999999999","4100890716500"-"4100890716599" Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number AMAZON CAPITAL SERVICES 16VX-9TP9-7W 1 Invoice PRINT 09/09/2019 10/08/2019 10.35 1019 100.05.71.01.5711 177K-GJ7Q-T7 1 Invoice AV 10/16/2019 11/12/2019 64.88 1119 100.05.71.02.5711 17TM-H19P-64 1 Invoice SCISSORS, HIGHLIGHTERS, LANY 10/03/2019 10/22/2019 342.98 1019 100.05.71.00.5701 17TY-YXR7-J1 1 Invoice PRINT 09/22/2019 10/22/2019 26.33 1019 100.05.71.01.5711 19TG-9LGT-C6 1 Invoice AV 09/22/2019 10/22/2019 93.36 1019 100.05.71.02.5711 1DV3-4V3K-X7 1 Invoice AV 10/14/2019 11/12/2019 12.96 1119 100.05.71.02.5711 1FTJ-T4JH-XT 1 Invoice PRINT 09/26/2019 10/22/2019 7.99 1019 100.05.71.01.5711 1G1N-NHPM-N 1 Invoice WINDOW ANTI-COLLISION STICK 09/24/2019 10/22/2019 14.90 1019 100.05.71.00.5701 1GNH-EFG9-P 1 Invoice PRINT 10/20/2019 11/12/2019 104.04 1119 100.05.71.01.5711 1GPX-TN6R-X 1 Invoice 810 TAPE - 2 3PKS 10/18/2019 11/12/2019 45.58 1119 100.05.71.00.5701 1J1V-YMX3-Y 1 Invoice FOL - KIDS 09/14/2019 10/08/2019 188.00 1019 100.05.71.00.5752 1L7T-NRVY-V 1 Invoice AV 09/15/2019 10/08/2019 153.09 1019 100.05.71.02.5711 1NQL-QKDV-7 1 Invoice CRAFTERNOON SUPPLIES 09/23/2019 10/22/2019 35.97 1019 100.05.71.00.6062 1P6F-6LTD-7M 1 Invoice GRANT - BRIDGES INNOVATION 09/01/2019 10/08/2019 790.80 1019 100.05.71.00.5740 1QF4-VYWK-1 1 Invoice PRINT 10/09/2019 11/12/2019 17.99 1119 100.05.71.01.5711 1QJQ-HJDL-R 1 Invoice GRANT - LOST SHIPMENT 09/01/2019 10/08/2019 22.95- 1019 100.05.71.00.5740 1T1M-YJ6N-K6 1 Invoice FOL-KIDS 10/07/2019 11/12/2019 79.95 1119 100.05.71.00.5752 1V71-HDWX-1 1 Invoice ADHESIVE REMOVER 09/16/2019 10/08/2019 25.70 1019 100.05.71.00.5701 1VQJ-1MJK-Y4 1 Invoice REPLACEMENT 09/15/2019 10/08/2019 14.75 1019 100.05.71.00.5774 Total AMAZON CAPITAL SERVICES:2,006.67 ARMANI, KAREN AR100819-LIB 1 Invoice ROOM RENTAL - CANCELLATION 09/27/2019 10/08/2019 100.00 1019 100.05.71.00.4544 Total ARMANI, KAREN:100.00 BAKER & TAYLOR COMPANY 0003183359 1 Invoice PRINT 09/11/2019 10/08/2019 46.74- 1019 100.05.71.01.5711 0003183360 1 Invoice PRINT RETURN 09/11/2019 10/08/2019 46.74- 1019 100.05.71.01.5711 0003183361 1 Invoice PRINT RETURN 09/11/2019 10/08/2019 106.85- 1019 100.05.71.01.5711 2034789517 1 Invoice PRINT 09/11/2019 10/08/2019 1,048.77 1019 100.05.71.01.5711 2034795828 1 Invoice PRINT 09/13/2019 10/08/2019 503.57 1019 100.05.71.01.5711 2034799381 1 Invoice PRINT 09/16/2019 10/08/2019 3,176.43 1019 100.05.71.01.5711 2034803690 1 Invoice PRINT 09/17/2019 10/08/2019 364.68 1019 100.05.71.01.5711 2034819546 1 Invoice PRINT 09/23/2019 10/08/2019 648.30 1019 100.05.71.01.5711 2034831327 1 Invoice PRINT 09/27/2019 10/22/2019 564.24 1019 100.05.71.01.5711 2034834169 1 Invoice REPLACEMENT 09/30/2019 10/22/2019 22.94 1019 100.05.71.00.5774 2034834169 2 Invoice PRINT 09/30/2019 10/22/2019 940.94 1019 100.05.71.01.5711 2034839287 1 Invoice REPLACEMENT 10/01/2019 10/22/2019 29.95 1019 100.05.71.00.5774 2034839287 2 Invoice PRINT 10/01/2019 10/22/2019 1,313.44 1019 100.05.71.01.5711 2034846449 1 Invoice PRINT 10/03/2019 10/22/2019 471.04 1019 100.05.71.01.5711 2034853322 1 Invoice PRINT 10/07/2019 10/22/2019 1,495.67 1019 100.05.71.01.5711 2034857422 1 Invoice PRINT 10/08/2019 11/12/2019 1,215.07 1119 100.05.71.01.5711 2034860873 1 Invoice PRINT 10/09/2019 11/12/2019 393.32 1119 100.05.71.01.5711 2034866629 1 Invoice PRINT 10/11/2019 11/12/2019 296.54 1119 100.05.71.01.5711 2034876385 1 Invoice PRINT 10/16/2019 11/12/2019 4,033.19 1119 100.05.71.01.5711 2034879239 1 Invoice PRINT 10/17/2019 11/12/2019 1,583.89 1119 100.05.71.01.5711 2034885262 1 Invoice PRINT 10/21/2019 11/12/2019 654.52 1119 100.05.71.01.5711 Page 1 of 9 October 2019 Financial Reports Packet Page 5 CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 2 Report dates: 10/1/2019-10/31/2019 Nov 04, 2019 02:52PM Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number 2034890091 1 Invoice REPLACEMENT 10/22/2019 11/12/2019 13.74 1119 100.05.71.00.5774 2034890091 2 Invoice PRINT 10/22/2019 11/12/2019 293.23 1119 100.05.71.01.5711 2034896816 1 Invoice PRINT 10/24/2019 11/12/2019 365.82 1119 100.05.71.01.5711 5015703677 1 Invoice PRINT 09/11/2019 10/08/2019 168.44 1019 100.05.71.01.5711 5015719019 1 Invoice PRINT 09/18/2019 10/08/2019 67.45 1019 100.05.71.01.5711 5015734847 1 Invoice PRINT 09/25/2019 10/08/2019 32.10 1019 100.05.71.01.5711 5015749937 1 Invoice PRINT 10/02/2019 10/22/2019 103.90 1019 100.05.71.01.5711 5015765719 1 Invoice PRINT 10/09/2019 11/12/2019 50.95 1119 100.05.71.01.5711 5015780557 1 Invoice PRINT 10/16/2019 11/12/2019 127.29 1119 100.05.71.01.5711 5015796643 1 Invoice PRINT 10/23/2019 11/12/2019 125.76 1119 100.05.71.01.5711 Total BAKER & TAYLOR COMPANY:19,904.85 BAKER & TAYLOR ENTERTAINMENT H36739570 1 Invoice AV 09/26/2019 10/22/2019 20.99 1019 100.05.71.02.5711 H39120540 1 Invoice AV 09/10/2019 10/08/2019 71.99 1019 100.05.71.02.5711 H39146020 1 Invoice AV 09/10/2019 10/08/2019 9.34 1019 100.05.71.02.5711 H39269280 1 Invoice AV 09/13/2019 10/08/2019 652.78 1019 100.05.71.02.5711 H39371510 1 Invoice AV 09/17/2019 10/08/2019 175.59 1019 100.05.71.02.5711 H39419940 1 Invoice AV 09/18/2019 10/08/2019 28.79 1019 100.05.71.02.5711 H39468150 1 Invoice AV 09/19/2019 10/08/2019 21.59 1019 100.05.71.02.5711 H39471120 1 Invoice AV 09/19/2019 10/08/2019 32.39 1019 100.05.71.02.5711 H39480260 1 Invoice AV 09/19/2019 10/08/2019 4.30 1019 100.05.71.02.5711 H39592340 1 Invoice AV 09/23/2019 10/08/2019 46.79 1019 100.05.71.02.5711 H39610860 1 Invoice AV 09/24/2019 10/08/2019 145.37 1019 100.05.71.02.5711 H39701510 1 Invoice AV 09/26/2019 10/08/2019 53.98 1019 100.05.71.02.5711 H39738770 1 Invoice AV 09/26/2019 10/22/2019 114.56 1019 100.05.71.02.5711 H39769230 1 Invoice AV 09/27/2019 10/22/2019 5.74 1019 100.05.71.02.5711 H39877990 1 Invoice AV 10/01/2019 10/22/2019 20.87 1019 100.05.71.02.5711 H39889520 1 Invoice AV 10/01/2019 10/22/2019 17.96 1019 100.05.71.02.5711 H39903980 1 Invoice AV 10/01/2019 10/22/2019 14.39 1019 100.05.71.02.5711 H39913060 1 Invoice AV 10/01/2019 10/22/2019 9.33 1019 100.05.71.02.5711 H39946570 1 Invoice AV 10/02/2019 10/22/2019 33.78 1019 100.05.71.02.5711 H39972580 1 Invoice AV 10/02/2019 10/22/2019 28.79 1019 100.05.71.02.5711 H40396240 1 Invoice AV 10/08/2019 11/12/2019 567.52 1119 100.05.71.02.5711 H40407210 1 Invoice AV 10/08/2019 11/12/2019 80.53 1119 100.05.71.02.5711 H40407211 1 Invoice AV 10/08/2019 11/12/2019 14.39 1119 100.05.71.02.5711 H40407212 1 Invoice AV 10/08/2019 11/12/2019 56.85 1119 100.05.71.02.5711 H40416680 1 Invoice AV 10/08/2019 11/12/2019 10.79 1119 100.05.71.02.5711 H40429850 1 Invoice AV 10/08/2019 11/12/2019 17.99 1119 100.05.71.02.5711 H40430120 1 Invoice AV 10/08/2019 11/12/2019 13.67 1119 100.05.71.02.5711 H40436900 1 Invoice AV 10/08/2019 11/12/2019 10.78 1119 100.05.71.02.5711 H40439160 1 Invoice AV 10/08/2019 11/12/2019 17.99 1119 100.05.71.02.5711 H40456140 1 Invoice AV 10/09/2019 11/12/2019 13.29 1119 100.05.71.02.5711 H40596130 1 Invoice AV 10/16/2019 11/12/2019 71.94 1119 100.05.71.02.5711 H40596131 1 Invoice AV 10/16/2019 11/12/2019 28.79 1119 100.05.71.02.5711 H40602230 1 Invoice AV 10/15/2019 11/12/2019 10.79 1119 100.05.71.02.5711 H40614640 1 Invoice AV 10/16/2019 11/12/2019 32.37 1119 100.05.71.02.5711 H40618970 1 Invoice AV 10/17/2019 11/12/2019 21.59 1119 100.05.71.02.5711 H40646520 1 Invoice AV 10/17/2019 11/12/2019 20.14 1119 100.05.71.02.5711 H40759580 1 Invoice AV 10/22/2019 11/12/2019 64.71 1119 100.05.71.02.5711 H40782570 1 Invoice AV 10/22/2019 11/12/2019 13.29 1119 100.05.71.02.5711 H40793830 1 Invoice AV 10/23/2019 11/12/2019 51.09 1119 100.05.71.02.5711 H40810360 1 Invoice AV 10/23/2019 11/12/2019 14.39 1119 100.05.71.02.5711 H40839740 1 Invoice AV 10/24/2019 11/12/2019 14.39 1119 100.05.71.02.5711 H40845290 1 Invoice AV 10/24/2019 11/12/2019 14.38 1119 100.05.71.02.5711 H626835CM 1 Invoice AV 09/30/2019 10/22/2019 25.19- 1019 100.05.71.02.5711 T05877240 1 Invoice AV 09/13/2019 10/08/2019 10.79 1019 100.05.71.02.5711 Page 2 of 9 October 2019 Financial Reports Packet Page 6 CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 3 Report dates: 10/1/2019-10/31/2019 Nov 04, 2019 02:52PM Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number T05878420 1 Invoice AV 09/13/2019 10/08/2019 87.79 1019 100.05.71.02.5711 T05880070 1 Invoice AV 09/14/2019 10/08/2019 17.99 1019 100.05.71.02.5711 Total BAKER & TAYLOR ENTERTAINMENT:2,762.37 BIBLIOTHECA, LLC INV-US25136 1 Invoice SELF CHECK UPGRADE 09/27/2019 10/22/2019 2,867.20 1019 100.05.71.00.5401 Total BIBLIOTHECA, LLC:2,867.20 COMPLETE OFFICE OF WIS 476139 1 Invoice PLANNERS, DESK CALENDARS, S 10/11/2019 11/12/2019 38.92 1119 100.05.71.00.5701 481735 1 Invoice 2020 PLANNERS 10/17/2019 11/12/2019 101.79 1119 100.05.71.00.5701 Total COMPLETE OFFICE OF WIS:140.71 DEMCO EDUCATIONAL CORP 6696216 1 Invoice 10-CD ALBUM 26-36 CAP 10/03/2019 10/22/2019 87.25 1019 100.05.71.00.5702 6696216 2 Invoice BOOKMARKS 10/03/2019 10/22/2019 91.96 1019 100.05.71.00.5701 Total DEMCO EDUCATIONAL CORP:179.21 FINDAWAY WORLD LLC 296860 1 Invoice AV 09/16/2019 10/08/2019 1,404.69 1019 100.05.71.02.5711 297826 1 Invoice AV 09/24/2019 10/08/2019 63.99 1019 100.05.71.02.5711 297936 1 Invoice AV 09/25/2019 10/08/2019 315.94 1019 100.05.71.02.5711 300139 1 Invoice AV 10/17/2019 11/12/2019 39.98 1119 100.05.71.02.5711 300241 1 Invoice ELECTRONIC MATERIALS 10/17/2019 11/12/2019 1,029.93 1119 100.05.71.03.5711 300804 1 Invoice AV 10/22/2019 11/12/2019 99.98 1119 100.05.71.02.5711 Total FINDAWAY WORLD LLC:2,954.51 FIRST BUSINESS 3469/102219 3 Invoice ENTRANCE CLOSED SIGN 09/26/2019 10/22/2019 57.52 1019 100.05.71.00.5701 3469/102219 1 Invoice CREDIT FOR TAX 09/26/2019 10/22/2019 1.81- 1019 100.05.71.00.6062 3469/102219 2 Invoice MICROPHONE & TRANSMITTER 09/26/2019 10/22/2019 218.00 1019 100.05.71.00.5401 3871/102219 1 Invoice WLA CONFERENCE 09/26/2019 10/22/2019 215.00 1019 100.05.71.00.5303 3897/102219 1 Invoice PRINT 09/26/2019 10/22/2019 201.59 1019 100.05.71.01.5711 3905/102219 1 Invoice WLA CONFERENCE 09/26/2019 10/22/2019 185.00 1019 100.05.71.00.5303 3913/102219 2 Invoice WLA CONFERENCE 09/26/2019 10/22/2019 401.19 1019 100.05.71.00.5303 3913/102219 1 Invoice FOL - KIDS 09/26/2019 10/22/2019 97.81 1019 100.05.71.00.5752 Total FIRST BUSINESS:1,374.30 HEARTLAND BUSINESS SYSTEMS 338546-H 1 Invoice LIBRARY- MAINT. FOR VSPHERE 09/27/2019 10/22/2019 176.75 1019 100.05.71.00.5505 Total HEARTLAND BUSINESS SYSTEMS:176.75 IMPACT ACQUISTIONS LLC 1578566 7 Invoice BASE & OVERAGE CHARGES - LIB 10/09/2019 11/12/2019 760.22 1119 100.05.71.00.5410 Total IMPACT ACQUISTIONS LLC:760.22 INGERSOLL LIGHTING 118514 1 Invoice LIGHT BULBS 09/24/2019 10/08/2019 102.00 1019 100.05.71.00.5415 118568 1 Invoice LIGHT BULBS 10/18/2019 11/12/2019 132.00 1119 100.05.71.00.5415 Page 3 of 9 October 2019 Financial Reports Packet Page 7 CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 4 Report dates: 10/1/2019-10/31/2019 Nov 04, 2019 02:52PM Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number Total INGERSOLL LIGHTING:234.00 JANI-KING INC- MILW REGION MIL10190150 6 Invoice CLEANING - LIBRARY OCTOBER ( 10/01/2019 10/08/2019 2,637.18 1019 100.05.71.00.5835 MIL11190140 6 Invoice NOVEMBER 2019 CLEANING SER 11/01/2019 11/12/2019 2,637.18 1119 100.05.71.00.5835 Total JANI-KING INC- MILW REGION:5,274.36 JM BRENNAN, INC. SALES000111 1 Invoice FRONT AC ISSUES 09/30/2019 10/22/2019 1,728.70 1019 100.05.71.00.5415 Total JM BRENNAN, INC.:1,728.70 KUJAWA ENTERPRISES INC. 128406 1 Invoice OCT - PLANT MAINT 10/02/2019 10/22/2019 61.00 1019 100.05.71.00.5415 Total KUJAWA ENTERPRISES INC.:61.00 MICROMARKETING LLC 785398 1 Invoice AV 09/10/2019 10/08/2019 40.00 1019 100.05.71.02.5711 786514 1 Invoice AV 09/17/2019 10/08/2019 34.99 1019 100.05.71.02.5711 786823 1 Invoice AV 09/19/2019 10/22/2019 39.99 1019 100.05.71.02.5711 786920 1 Invoice AV 09/19/2019 10/22/2019 57.49 1019 100.05.71.02.5711 787331 1 Invoice AV 09/24/2019 10/22/2019 40.00 1019 100.05.71.02.5711 788030 1 Invoice AV 09/26/2019 11/12/2019 39.99 1119 100.05.71.02.5711 789179 1 Invoice AV 10/08/2019 11/12/2019 40.00 1119 100.05.71.02.5711 789213 1 Invoice AV 10/08/2019 11/12/2019 67.49 1119 100.05.71.02.5711 Total MICROMARKETING LLC:359.95 MIDWEST TAPE 97940121 1 Invoice AV 09/17/2019 10/08/2019 26.99 1019 100.05.71.02.5711 97971942 1 Invoice AV 09/24/2019 10/08/2019 194.95 1019 100.05.71.02.5711 97985304 1 Invoice AV 09/27/2019 10/22/2019 149.96 1019 100.05.71.02.5711 98100465 1 Invoice AV 10/22/2019 11/12/2019 39.99 1119 100.05.71.02.5711 Total MIDWEST TAPE:411.89 PENGUIN RANDOM HOUSE LLC 1081089208 1 Invoice AV 09/16/2019 10/08/2019 101.25 1019 100.05.71.02.5711 1081139299 1 Invoice AV 09/17/2019 10/08/2019 30.00 1019 100.05.71.02.5711 1081142593 1 Invoice AV 10/01/2019 10/22/2019 22.50 1019 100.05.71.02.5711 Total PENGUIN RANDOM HOUSE LLC:153.75 POBLOCKI PAVING CORP 102227 1 Invoice SEALCOATING AND RESTRIPE 10/09/2019 11/12/2019 8,714.00 1119 410.08.90.71.6504 Total POBLOCKI PAVING CORP:8,714.00 ROZMAN TRUE VALUE/CH 21990/111219 4 Invoice LIB MAINT 10/25/2019 11/12/2019 13.41 1119 100.05.71.00.5415 Total ROZMAN TRUE VALUE/CH:13.41 SAFEWAY PEST MANAGEMENT INC. 618345 1 Invoice SEP '19 PEST CONTROL 09/16/2019 10/08/2019 35.00 1019 100.05.71.00.5415 Page 4 of 9 October 2019 Financial Reports Packet Page 8 CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 5 Report dates: 10/1/2019-10/31/2019 Nov 04, 2019 02:52PM Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number 9092/102219 3 Invoice LIBRARY 10/04/2019 10/22/2019 35.00 1019 100.05.71.00.5415 9092/102219 4 Invoice NEW POLICE DEPT 10/04/2019 10/22/2019 45.00 1019 100.05.71.00.5415 Total SAFEWAY PEST MANAGEMENT INC.:115.00 TIAA COMMERCIAL FINANCE, INC. 6603307 1 Invoice STAFF PRINTER LEASE - NOV '19 10/10/2019 11/12/2019 336.55 1119 100.05.71.00.5401 Total TIAA COMMERCIAL FINANCE, INC.:336.55 TIME WARNER CABLE 063003301/102 1 Invoice 9/29/19-10/28/19 BUSINESS INTER 09/30/2019 10/22/2019 99.98 1019 100.05.71.00.5505 Total TIME WARNER CABLE:99.98 U.S. CELLULAR 0333405550 8 Invoice MONTHLY CHARGE -FINANCE 09/28/2019 11/12/2019 10.00 1119 100.05.71.00.5602 0333405550 7 Invoice MONTHLY CHARGE -LIBRARY 09/28/2019 11/12/2019 10.00 1119 100.05.71.00.5602 Total U.S. CELLULAR:20.00 USA FIRE PROTECTION 1046-F017195 1 Invoice AUG19 ANNUAL DRY SPRLINKLE 08/29/2019 10/08/2019 465.00 1019 100.05.71.00.5415 Total USA FIRE PROTECTION:465.00 WE ENERGIES 5499-564-961/ 1 Invoice LIBRARY 09/30/2019 10/22/2019 7,108.13 1019 100.05.71.00.5910 Total WE ENERGIES:7,108.13 Grand Totals: 58,322.51 Report Criteria: Detail report. Invoices with totals above $0 included. Paid and unpaid invoices included. [Report].Description = {<>} "1099 adjustment" Invoice Detail.Type = {>} "adjustments" Invoice Detail.GL account = "1000571000000"-"1000571999999","5020000000000"-"5029999999999","5030000000000"-"5039999999999","4100890716500"-"4100890716599" Page 5 of 9 October 2019 Financial Reports Packet Page 9 CITY OF MUSKEGO Budget Worksheet - Library Expenditures Current Year w/ Monthly Total Page: 1 Period: 10/19 Nov 04, 2019 03:31PM 2019-19 2019-19 2019-19 2019-19 % Actual Over / Adopted Amended YTD Current Month To (Under) Account Number Account Title Budget Budget Actual Actual Budget Budget GENERAL FUND CULTURE, REC AND EDUCATION 100.05.71.00.5101 SALARY & WAGES 655,505.44 655,505.44 488,223.74 24,545.56 74.48% 167,281.70- 100.05.71.00.5102 OVERTIME 2,000.00 2,000.00 1,391.19 .00 69.56% 608.81- 100.05.71.00.5201 FICA 51,767.97 51,767.97 37,529.91 1,936.36 72.50% 14,238.06- 100.05.71.00.5202 PENSION 38,889.59 38,889.59 28,312.78 1,416.61 72.80% 10,576.81- 100.05.71.00.5203 HEALTH 86,246.41 86,246.41 87,428.76 8,764.07 101.37% 1,182.35 100.05.71.00.5204 LIFE 1,609.34 1,609.34 1,011.01 92.60 62.82% 598.33- 100.05.71.00.5205 FSA FEE EXPENSE .00 .00 .00 .00 .00 .00 100.05.71.00.5229 HEALTH INSURANCE ALLOWANCE 19,200.00 19,200.00 16,000.00 1,600.00 83.33% 3,200.00- 100.05.71.00.5302 MILEAGE 2,000.00 2,000.00 1,030.26 413.19 51.51% 969.74- 100.05.71.00.5303 CONFERENCES & TRAINING 3,500.00 3,500.00 1,193.73 801.19 34.11% 2,306.27- 100.05.71.00.5305 DUES & MEMBERSHIP 1,300.00 1,300.00 1,057.03 .00 81.31% 242.97- 100.05.71.00.5401 LIBRARY EQUIPMENT 19,900.00 19,900.00 13,427.77 3,085.20 67.48% 6,472.23- 100.05.71.00.5415 MAINTENANCE OF BLDG & GROUNDS 36,700.00 36,700.00 37,937.98 2,471.70 103.37% 1,237.98 100.05.71.00.5505 COMPUTER CHARGES 42,190.00 42,190.00 28,061.38 828.13 66.51% 14,128.62- 100.05.71.00.5602 TELEPHONE 300.00 300.00 90.00 .00 30.00% 210.00- 100.05.71.00.5701 OFFICE SUPPLIES AND EXPENSES 8,000.00 8,000.00 3,293.40 533.06 41.17% 4,706.60- 100.05.71.00.5702 PROCESSING SUPPLIES 17,500.00 17,500.00 6,468.88 87.25 36.97% 11,031.12- 100.05.71.00.5703 HOUSEKEEPING SUPPLIES 3,800.00 3,800.00 1,802.82 485.25 47.44% 1,997.18- 100.05.71.00.5740 LIBRARY GRANT EXPENSE 1,556.00 1,556.00 767.85 767.85 49.35% 788.15- 100.05.71.00.5752 LIBRARY FRIENDS EXPENSE 5,000.00 5,000.00 5,567.60 285.81 111.35% 567.60 100.05.71.00.5774 LIBRARY REPLACEMENT 1,300.00 1,300.00 629.65 67.64 48.43% 670.35- 100.05.71.00.5835 HOUSEKEEPING SERVICES 38,000.00 38,000.00 30,517.62 2,637.18 80.31% 7,482.38- 100.05.71.00.5910 GAS & ELECTRIC 75,000.00 75,000.00 55,913.60 7,108.13 74.55% 19,086.40- 100.05.71.00.5915 SEWER & WATER 2,500.00 2,500.00 1,290.52 .00 51.62% 1,209.48- 100.05.71.00.6062 PROGRAMMING 6,500.00 6,500.00 5,073.64 34.16 78.06% 1,426.36- 100.05.71.01.5711 PRINT MATERIALS 115,000.00 115,000.00 84,664.88 10,944.90 73.62% 30,335.12- 100.05.71.01.5713 PRINT MATERIALS - ADULT .00 .00 .00 .00 .00 .00 100.05.71.02.5711 AUDIO VISUAL MATERIALS 50,000.00 50,000.00 34,130.62 4,369.89 68.26% 15,869.38- 100.05.71.03.5711 ELECTRONIC MATERIALS 17,095.00 17,095.00 14,728.69 .00 86.16% 2,366.31- 100.05.71.03.5714 AUDIO VISUAL MATERIAL - A.V..00 .00 .00 .00 .00 .00 100.05.71.11.5713 PRINT MATERIALS - JUVENILE .00 .00 .00 .00 .00 .00 100.05.71.12.5714 AUDIO VISUAL MATERIAL - JUVENL .00 .00 .00 .00 .00 .00 100.05.71.14.5713 PRINT MATERIALS - MISC .00 .00 .00 .00 .00 .00 100.05.71.18.5713 PRINT MATERIALS - NEWSPAPER .00 .00 .00 .00 .00 .00 100.05.71.19.5713 PRINT MATERIALS - PERIODICALS .00 .00 .00 .00 .00 .00 100.05.71.23.5713 PRINT MATERIALS - REFERENCE .00 .00 .00 .00 .00 .00 100.05.71.26.5713 PRINT MATERIALS - SERIALS .00 .00 .00 .00 .00 .00 100.05.71.35.5714 AUDIO VISUAL MATRL - DATA BASE .00 .00 .00 .00 .00 .00 100.05.71.36.5713 PRINT MATERIALS - YOUNG ADULT .00 .00 .00 .00 .00 .00 Total LIBRARY DEPARTMENT:1,302,359.75 1,302,359.75 987,545.31 73,275.73 75.83% 314,814.44- Page 6 of 9 October 2019 Financial Reports Packet Page 10 CITY OF MUSKEGO Budget Worksheet - Library Revenues Current Year w/ Monthly Total Page: 1 Period: 10/19 Nov 04, 2019 03:37PM 2019-19 2019-19 2019-19 2019-19 % Actual Over / Adopted Amended YTD Current month To (Under) Account Number Account Title Budget Budget Actual Actual Budget Budget GENERAL FUND CULTURE, REC AND EDUCATION 100.05.71.00.4140 LIBRARY GRANTS REVENUE 1,556.00 1,556.00 .00 .00 .00 1,556.00- 100.05.71.00.4150 LIBRARY - SYSTEM, ETC 117,784.00 117,784.00 118,038.00 58,712.50 100.22% 254.00 100.05.71.00.4274 LIBRARY LOST AND DAMAGED 1,300.00 1,300.00 1,527.52 97.39 117.50% 227.52 100.05.71.00.4313 LIBRARY FINES 17,000.00 17,000.00 11,664.90 1,193.99 68.62% 5,335.10- 100.05.71.00.4314 LIBRARY TAXABLE REVENUE 9,000.00 9,000.00 6,948.97 839.00 77.21% 2,051.03- 100.05.71.00.4542 LIBRARY PHONE USE .00 .00 .00 .00 .00 .00 100.05.71.00.4544 ROOM RENTAL 1,000.00 1,000.00 2,543.75 87.50 254.38% 1,543.75 100.05.71.00.4551 SALE OF F/A - COMPUTERS .00 .00 .00 .00 .00 .00 100.05.71.00.4552 LIBRARY FRIENDS REVENUE 5,000.00 5,000.00 6,223.18 480.83 124.46% 1,223.18 Total LIBRARY DEPARTMENT:152,640.00 152,640.00 146,946.32 61,411.21 96.27% 5,693.68- Page 7 of 9 October 2019 Financial Reports Packet Page 11 CITY OF MUSKEGO BALANCE SHEET OCTOBER 31, 2019 FEDERATED LIBRARY SYSTEM FUND ASSETS 503.00.00.00.1001 EQUITY IN POOLED CASH 34,865.60 TOTAL ASSETS 34,865.60 LIABILITIES AND EQUITY FUND EQUITY 503.00.00.00.3510 FUND BALANCE-RESERVED 14,784.97 503.00.00.00.3520 FUND BAL-UNRESERVED UNDESIGNAT 19,080.63 REVENUE OVER EXPENDITURES - YTD 1,000.00 TOTAL FUND EQUITY 34,865.60 TOTAL LIABILITIES AND EQUITY 34,865.60 Page 8 of 9 October 2019 Financial Reports Packet Page 12 CITY OF MUSKEGO BALANCE SHEET OCTOBER 31, 2019 LIBRARY EXPANSION TRUST FUND ASSETS 502.00.00.00.1001 EQUITY IN POOLED CASH ( 32,897.00) 502.00.00.00.1011 CASH IN BANK- LIBRARY-1B 12,924.04 502.00.00.00.1105 LIBRARY INVESTMENTS 45,372.73 TOTAL ASSETS 25,399.77 LIABILITIES AND EQUITY FUND EQUITY 502.00.00.00.3501 FUND BALANCE-RESERVED 61,692.95 502.00.00.00.3520 FUND BAL-UNRESERVED UNDESIGNAT ( 37,139.92) REVENUE OVER EXPENDITURES - YTD 846.74 TOTAL FUND EQUITY 25,399.77 TOTAL LIABILITIES AND EQUITY 25,399.77 Page 9 of 9 October 2019 Financial Reports Packet Page 13 Director’s Report November 19th, 2019 1. Adult Services Update (from Elke Saylor, Head of Reference and Samantha Quail, Adult Services Librarian): October was a busy month for adult services. The library held a month-long candy drive for Operation Gratitude, which sends care packages to deployed service members, veterans, wounded soldiers, and first responders. Thanks to huge community support, we collected over 552 pounds of candy! Our highest-attended program for the month was the annual antiques appraisal with Mark Moran, which had 40 attendees, most of whom brought in an item to be appraised. Second highest was a soap making basics program with 24 attendees led by local business owner Jennifer Widowski. The remainder of November promises more great programs to come – with our final round of Painting with Tanya series, a "Gnomevember" themed Crafternoon, memory screenings with the ADRC, and a gentle stretch yoga series lined up to help patrons relax during the busy holiday season. 2. Children’s Update (from Abby Bussen, Children’s Librarian): Our afternoon and evening programming started in earnest in October with A.T.L.A.S. (At the Library After School) and Secret Agent Spy Club entertaining young library users on Thursday and Wednesday evenings respectively. The biggest highlight of our October was HalloWeek, where we encouraged kids to dress up all week long to attend fun library events. We did trick-or-treating around the library, hosted a Witch-Craft night with fun spooky crafts, hosted trick or treating in the library on that snowing Halloween evening, and capped it off with a Dia de los Muertos themed sensory play activity. Looking ahead, A.T.L.A.S. will continue through November and we’ll be holding Art Explorers nights in November and Make+Give gifting events in December along with our usual slate of activities. 3. Young Adult Update (from Amanda Hyland, Young Adult Librarian): During the month of October, the Young Adult and Marketing Librarian hosted a Humans VS Zombies Nerf Wars that 26 teens attended and a Disney Villains Trivia Contest. She went to the Wisconsin Library Association Conference and attended several sessions on topics from fundraising, marketing, and teen services. She also completed a Gale Course on Marketing Non-Profits. For the month of November, there is a Find the Gnome Scavenger Hunt in the Teen Area and on November 19 teens can come to the Library and make shrinky dinks. Page 1 of 3 November 2019 Director's Report Packet Page 14 4. Other Updates: a. Dates of Note: December 17th Library Board Meeting (will we have a quorum?) b. 2020 Budget: The City Council approved the Library Board’s requested operating budget for 2020 with no changes. c. Mobile App: The Bridges Library System is developing a mobile app so that our patrons can better interact with their library account on their devices. Brittany is serving on the System Technology Committee and is part of the RFP process. d. Bridges Library System Update: Connie Meyer, Bridges Library System Director, will be retiring in March. A search will begin soon to find her replacement. We are happy for Connie, and grateful to her contributions to the System. Under her leadership, the system became a two county system, opening us up to greater collaborations and expanding our collection. 5. Continuing Education: Elke Saylor, Amanda Hyland, and Abby Bussen attended the Wisconsin Library Association conference. 6. Employee Anniversaries in November: Abby Bussen, Children’s Librarian (4 years) Page 2 of 3 November 2019 Director's Report Packet Page 15 JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC TOTAL OCT YTD Checkouts 2018 23,110 21,362 23,503 23,882 19,768 31,869 29,619 26,983 19,914 22,871 21,165 19,678 283,724 242,881 2019 21,785 21,507 24,231 23,645 21,420 26,506 30,895 26,132 21,640 22,944 240,705 240,705 % Change (5.7%)0.7%3.1%(1.0%)8.4%(16.8%)4.3%(3.2%)8.7%0.3%(15.2%)(0.9%) Overdrive Checkouts (E-books, E-Audio, E-Video) 2018 1,889 1,798 1,997 1,906 1,771 1,869 2,086 2,149 1,977 2,047 2,071 2,036 23,596 19,489 2019 2,247 2,119 2,302 2,198 2,232 2,262 2,455 2,351 2,312 2,358 22,836 22,836 % Change 19.0%17.9%15.3%15.3%26.0%21.0%17.7%9.4%16.9%15.2%(3.2%)17.2% Self-Service Transaction Percentage of Total Circ (Self-check, Online Renewals, and eBook Checkouts/Checkouts and eBook Checkouts) 2018 56.9%57.3%60.1%61.3%62.4%57.5%60.1%59.3%62.9%60.7%42.4%62.8%58.6%59.6% 2019 56.4%60.6%62.5%63.0%65.6%63.3%65.1%65.2%66.6%62.9%63.2%63.2% Library Visits* 2018 10,641 11,232 11,784 11,417 9,779 16,604 15,926 12,967 9,449 11,902 10,948 9,360 142,006 121,699 2019 10,151 11,418 12,525 13,775 10,701 14,463 14,851 13,447 10,803 12,373 124,506 124,506 % Change (4.6%)1.7%6.3%20.7%9.4%(12.9%)(6.8%)3.7%14.3%4.0%(12.3%)2.3% Reference Transactions (DPI defined) 2018 1,387 1,249 1,407 1,362 1,043 1,196 1,138 1,185 1,126 1,105 985 915 14,098 12,198 2019 1,182 1,123 1,067 995 1,002 1,211 1,331 1,215 1,171 1,118 11,415 11,415 % Change (14.8%)(10.1%)(24.2%)(26.9%)(3.9%)1.3%17.0%2.5%4.0%1.2%(19.0%)(6.4%) Technical/Other Information Transactions 2018 0 - 2019 576 528 427 492 3,152 4,030 1,362 481 536 11,584 11,584 % Change (14.8%)36.0%13.4%4.4%43.2%264.8%371.1%117.5%46.7%49.7%63.1%88.5% Meeting Room Use 2018 101 93 102 95 82 72 84 74 65 82 90 69 1,009 850 2019 78 89 107 97 91 87 87 68 78 96 878 878 % Change (22.8%)(4.3%)4.9%2.1%11.0%20.8%3.6%(8.1%)20.0%17.1%(13.0%)3.3% *Library Visits in APR'19 appear high. We worked with the gate company to check and service the gate. Counter was down Jun '19 Wk 4. JUN '19 visits for Wk 4 based on Wk 2 & 3 avg. Monthly Statistics for Muskego Public Library 2019 Page 3 of 3 November 2019 Director's Report Packet Page 16 Page 1 of 1 Action: Approve 2020 Annual Addendum to the Bridges... Packet Page 17 Muskego Public Library Strategic Plan 2020-2023 Page 1 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 18 Meeting Objectives –Why are we having this meeting? To review the draft of the 2020-2023 that came out of the Strategic Planning Committee. –What is the desired outcome? To have a discussion about the draft, answer questions, and be prepared to vote on a final draft at the December Board Meeting. Page 2 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 19 Draft Status –Has been reviewed by the Strategic Planning Committee –Action items have gone through management team and library staff for barrier and feasibility assessment –All action items are data driven (from community feedback or data trends) –Timeframes are flexible and may change over the life of the plan –Intentional room for growth and innovation is built in along the strategic plan’s timeframe Page 3 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 20 Barriers –The barriers to trying anything new are: –1. Time –2. Money –3. Feasibility (can it be done?) –4. Is it good for the community (should we do it)? All factors must be considered in order to ensure each action item is viable. All action items were reviewed by the library management team and library staff against these barriers. Page 4 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 21 Draft Discussion Agenda –Demographic and trends overview –Data results (surveys, focus groups/interviews, testimonials) –Goals and Action Items review (Facilities, Services, Communication/Outreach) Page 5 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 22 Demographic Overview – 2017 Census Quickfacts –Muskego population: 24,135 in 2010 (25,103 July 1, 2018 estimate) –Population has grown an estimated 4% since 2010 –Persons per household: 2.71 –Households with a computer: 91.4% –Households with broadband internet: 88.4% –Bachelor’s degree or higher: 36% –In labor force: 72.7% –Median household income: $86,588 (poverty level: 2%) 50%50% Sex Male Female Page 6 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 23 Muskego Public Library State Annual Report Trends Library Visits Circulation E-content Card Holders*Programs 2009 147,239 252,104 N/A 24,907 10,226 2010 148,876 274,707 N/A 15,740 4,536 2011 137,516 273,271 3,477 15,678 8,593 2012 129,086 259,578 7,167 16,311 5,017 2013 128,712 267,548 11,342 10,763 8,926 2014 133,910 270,796 13,541 11,874 4,913 2015 135,418 267,483 15,897 13,537 8,842 2016 128,865 282,125 17,750 14,595 18,689 2017 130,133 280,192 19,649 12,294 23,118 2018 142,006 283,724 23,596 13,445 26,541 *Card holder numbers fluctuate based on database maintenance Page 7 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 24 Muskego Library landscape 2018 –Circulation up and down, but 2018 circs highest it has been since 2009 –E-content use continues to increase each year –Library visits trending up since 2014, 2018 had highest number since 2010 –Card holders on average steady –Program attendance trending up since 2015, 2018 had highest number since 2009 Page 8 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 25 Data Collection Breakdown –Community Feedback Survey (438 respondents) –Teen Survey (269 respondents) –Interviews and Focus Groups (23, with 82 attendees) –Community Feedback Boards (250 respondents) –Testimonials (457 respondents) –Demographic, Trend, Professional Resource AnalysisTotal community contact points: 1,496 Page 9 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 26 Survey Data –438 respondents –Satisfies 95% confidence level for survey results Page 10 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 27 Why have you visited the library in the last 6 months? Check all that apply Checkout materials for entertainment (book, audiobook, movie, CD) Attend a story time or other family programming Ask library staff an information question Attend a community meeting at the library Use library space/services for work or study Printing/Copying/Faxing services Use library wi-fi Checkout materials for work Use library resources or services to help with a job search 82% 45% 24% 24% 22% 22% 20% 18% 17% 17% 16% 14% 11% 9% 8% 4% 2% Page 11 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 28 Why have you visited the library in the last 6 months? vs 2016 Survey Responses Page 12 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 29 Muskego Public Library… vs. 2016 responses SCALE Disagree -2 Somewhat disagree -1 No opinion 0 Somewhat agree 1 Agree 2 Page 13 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 30 I am aware the Muskego Public Library offers these services (check all that apply)… Electronic books and electronic audiobooks (Overdrive/Libby) Study Rooms (first come first serve) Videogames to borrow Online Magazines (Flipster) Early Literacy Kits to borrow Circulating technology (hot spots, in-house laptops, Nooks) Display Case to reserve Online streaming film database (Kanopy) Memory Care Kits to borrow Online education courses in topics of accounting, business, technology, etc (Gale Courses) Online genealogy resources (Ancestry.com) Maker Kits to borrow Online resume database (Cypress) 63% 60% 59% 41% 30% 30% 26% 21% 19% 17% 14% 13% 10% 49% 55% 44% 27% 20% 2016 2019 Page 14 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 31 I am aware the Muskego Public Library offers these services (check all that apply)… Books to borrow Computers Movies to borrow CDs to borrow Newspapers/Magazines Wi Fi Audiobooks to borrow Programs for Children Programs for Adults Meeting Rooms to reserve Print/Copy/Scan/fax service Programs for Teens Assistance with research from library staff Online personal library account (to renew items, place holds) 99% 98% 97% 94% 93% 91% 89% 84% 82% 78% 76% 72% 66% 63% 95% 79% 80% 64% 76% 57% 69% 63% 69% 52% 2016 2019 Page 15 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 32 Are you satisfied with the Muskego Public Library’s hours? (435 responses; 3 skipped question) –86% are satisfied –Those not satisfied provided the following feedback: –interested in Sunday hours specifically (47 of 435) –interested in later Friday hours (14 of 435) –interested in more weekend hours (in general) (10 of 435) -Research on Sunday hours was done and discussed in the Strategic Planning Committee. It was determined that the annual cost (including additional staffing necessary) is prohibitive and that the low interest would not provide an adequate return on investment. 62 14% 373 86% No YES Page 16 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 33 2.26 2.31 2.36 2.41 2.46 2.51 2.56 2.61 2.66 2.71 Help foster literacy in children and teens through programming and access to materials Help people learn and access technology Help people find trusted information Help provide a safe place to meet as a community Help provide access to entertainment 2.40 2.31 2.49 2.69 2.55 Does the Muskego Public Library contribute a lot, somewhat, a little, or not at all to the following goals? Scale Not at All -1 A little 1 Somewhat 2 A lot 3 Unsure 0 Page 17 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 34 Please review the below possible improvements to the physical space of the library. Label each improvement as high priority, medium priority, or low priority. 1.00 1.50 2.00 2.50 3.00 Update the 6th-12th grade study space to support individual and group learning areas Library restroom updates Increase the number of group study rooms Improve Library signage (internal and external) 2.08 1.70 1.87 1.60 Scale Low priority 1 Medium priority 2 High priority 3 Page 18 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 35 Please review the below possible service ideas for the library. Label each improvement as high priority, medium priority, or low priority. Scale Low priority 1 Medium priority 2 High priority 3 1.00 1.50 2.00 2.50 3.00 Expand services to senior residences Increase software offerings on the public computers Offer a streaming film collection of classics, documentaries, kids entertainment, and more Continue fine forgiveness events 2.25 1.99 2.09 1.91 Page 19 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 36 Testimonials – I love my library because… Page 20 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 37 Testimonials – I love my library because… –60% mentioned a love the materials we offer and/or a love of reading and getting what they need from the Library – 33% mentioned a love of the helpful, friendly staff –17% mentioned a love our programs –18% mentioned a love of our facility - it’s clean, quiet, inviting and convenient –7% mentioned a love of our new Kid’s area Page 21 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 38 FOCUS GROUP AND INTERVIEW DATA Page 22 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 39 What Would You Tell a Friend About the Muskego Library? –Vibrant –Something for everyone –Not just a place to get books –Lots of great programs –Great children’s offerings –All the stuff they do for teens is great –Is an information spot –Important place to connect, learn, and grow –Friendly and helpful staff Page 23 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 40 Which Library services are most beneficial to you? –Meeting Rooms –Community News/Flyers –Materials for entertainment –System Resources (Holds) –Newspapers/Magazines –Book Clubs –Computers –Printing/Copying/Faxing –Friends Book Sale –Children’s and Family Activities –Study Rooms –Programs Page 24 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 41 What makes Muskego special ? –Nice place to live, small town feel, safe (but close to big cities) –Friendly, helpful people, close knit (sense of community) –Good Library and School System –Nature (country feel, lakes, parks, trails) –Family oriented (good place for kids) –Nice small businesses *red text indicates an answer that was also reflected in the Library Board’s focus group from October 2019Page 25 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 42 What do you think Muskego is missing? –More restaurants –Community Center and/or Senior Center –Sense of identity / Center of town / Downtown –Business opportunities (variety and the ability to thrive) –Easy access to the lakes –Ways for 20-30s age group to socialize (not bars) –Muskego is a nice place for families. If you aren’t part of one it is hard to plug into the community *red text indicates an answer that was also reflected in the Library Board’s focus group from October 2019Page 26 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 43 Teen Survey –6th graders: Most aware, WiFi and study rooms. Least aware, hot spots and laptops. –7th graders: Most aware, public computers/Wi Fi. Least aware, hot spots and video games. –8th graders: Most aware, public computers/Wi Fi. Least aware, hot spots and laptops. –9th graders: Most aware, WiFi and study rooms. Least aware, laptops and video games. –10th graders: Most aware, WiFi and study rooms/public computers. Least aware, videogames and Flipster/mobile hot spots. –11th graders: Most aware, WiFi and study rooms/public computers. Least aware, laptops and teen contests. –12th graders: Most aware, study rooms and public computers. Least aware, laptops/mobile hot spots/Flipster. Page 27 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 44 Teen Focus Groups –**Want more study rooms (and nicer) / seek quiet and isolated areas –**Want larger tables for group work –Library needs better computers –Like the programs –Nap pods would be nice Page 28 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 45 Feedback Boards Page 29 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 46 Feedback Boards Page 30 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 47 Feedback Boards (Young Adult area) Page 31 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 48 -Facilities Strategic Initiative -Services Strategic Initiative -Communications/Outreach Strategic Initiative Discussion of Strategic Plan 2020- 2023 Goals and Action Items Page 32 of 32 Discussion: Presentation of Data from Strategic Planning... Packet Page 49 Background for Strategic Plan 2020-2023 The strategic planning process for the Muskego Public Library began in November of 2018. I developed a framework (approved by the Board) that identified stakeholders, a timeline for the process, and outlined methods for how the community would be able to give feedback. Data collection began in January of 2019 and ended in October of 2019. Ultimately over 1,400 data points were gathered across the different feedback methods. Data was then analyzed and viewed in the context of demographic and trend statistics from identified resource documents. Ultimately, goals and action items were derived from the data, reviewed by Library Staff and the Library Board Strategic Planning Committee. This draft is now ready for the Full Library Board review. I am asking that you carefully review the draft before the meeting and bring with you any questions you may have. Goal of November 2019 Library Board Meeting: To discuss the draft of the Strategic Plan 2020-2023, with a plan to ask questions and make suggestions. The goal is to vote on a final draft at the December Library Board Meeting. Items to consider in preparation for the November meeting:  Strategic Statements – o The strategic statements (mission, vision, and values statements on page 5) were not targeted for revision as part of this process. If this is something the Board would like to prioritize before the next Strategic Plan, this can be added as an action item to be completed during this new plan.  Plan Durations – o Please review the Strategic Narrative on page 6, specifically the paragraph on “Plan Duration”, as this discusses my recommendation to move from a three year plan to a four year plan.  Goals – o The goals for the 2020-2023 Strategic Plan are generally the same with a couple of exceptions (the Children’s Renovation is removed and the Strategic Planning Process was added). It was determined these goals were general enough and still relevant.  Action Items – o Many of the action items are new and came out of the feedback collected from the community. Some action items have carried through from the previous plan because the community still values them. o Similar to the previous Strategic Plan, action items can evolve over time. Additionally, we should anticipate that new action items will develop to support these main goals as ideas occur over the life of the plan. o A few action items are listed with planned dates of 2024/2025. This falls outside of this Strategic Plan. This was done due to the significance of the project (as a placeholder) and for logistics planning purposes.  Common Themes o From these action items, hopefully you will see some common themes our patrons have prioritized: technology as a vital platform for services/communications, programming as Page 1 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 50 an important investment, a need to create wider communications coverage, and a need to maintain and update our facilities. o From these action items, hopefully you will see common themes that came out of your focus group: maintaining a strong connection with the amazing school system and service clubs of Muskego, finding ways to support the local businesses of Muskego, creating library intersection with community events, finding ways to provide convenience for our community members, establishing a safe space for teens to study and visit, work on our branding/awareness efforts, building on events for our adults in their 20s-30s, and the beginning of exploring ways to establish more “points of difference”.  Timetables – o The timetables noted are anticipated dates and subject to change based on budget, staff time, and other possible projects that may cause re-prioritization. o In order to recognize the significant logistics planning necessary to execute upcoming large projects, “logistics planning” action items have been added to the Ownership/Timeframe Tables. These logistics action items will occur the year before the planned project is to be executed to ensure effective project management. They were not detailed in the main section of the Plan. Page 2 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 51 Strategic Plan 2020-2023 Draft 3 10/15/2019 Page 3 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 52 Blank Interior Cover Page Page 4 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 53 1 Thank you to the efforts of the Muskego Library community, board, and staff for providing tireless time, expertise, and input into creating the 2020-2023 Strategic Plan. Library Board Strategic Planning Committee Gail Miles Konkel, Chair Camille Darkow Michelle Humphreys Library Board Aaron Robertson, Chair Gail Miles Konkel, Vice-President Jordan Jung, Treasurer Alderman Robert Wolfe, Common Council Representative Toni Heinowski, Muskego-Norway School District Representative Tracy Blair Camille Darkow Barb Schroeder Michelle Humphreys Library Staff Brittany Larson, Library Director Elke Saylor, Head of Reference Jane Matusinec, Circulation Supervisor Michele Hansen, Administrative Services Assistant Samantha Quail, Adult Services Librarian Amanda Hyland, Young Adult and Marketing Librarian Abby Bussen, Children’s Librarian Heather Ziolecki, Children’s Assistant Courtney Metko, Children’s Assistant Jolyn Lobe, Reference Assistant Laura Boeck, Reference Assistant Laurie Krueger, Library Aide Suzette Roushia, Library Aide Jean Satorius, Library Aide Debbie Mortenson, Library Aide Stacy Rogowski, Library Aide Susan Folz, Library Aide Lois Cotton, Library Aide Keri Bongey, Shelver Stephanie Kinzel, Shelver Ellie Maday, Shelver Yvonne Olszyk, Shelver Page 5 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 54 2 Table of Contents Introduction……………………………………………………………………….pages 3-4 Strategic Statements………………………………………………………….page 5 Strategic Narrative……………………………………………………………..page 6 Strategic Initiative – Facility………………………………………………..pages 7-8 Strategic Initiative – Services………………………………………………pages 9-11 Strategic Initiative – Communication/Outreach………………….pages 12-13 Index A – Ownership and Timeframe Tables……………………….pages 14-21 Page 6 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 55 3 Introduction In 2016, the Muskego Public Library adopted the 2017-2019 Strategic Plan with collaboration from the Library Director, Library Staff, Library Board Strategic Planning Committee, and WiLS (a non-profit Library organization). The framework developed from this plan identified three focused strategic initiatives: Facilities, Services, and Communication/Outreach. Given their proven viability, the 2020-2023 Strategic Plan repeats the same framework. The Strategic Plan lists general goals and potential action items that could help achieve these goals, all derived from patron and staff feedback. Action items are not necessarily ranked in order of importance, and are subject to change. Planning Process The 2020-2023 Strategic Plan was developed through the following timeline: Development of 2020-2023 Strategic Planning Framework: Fall-Winter 2018 Data collection phase: Winter-Summer 2019 Data analysis and report composition phase: Fall 2019 Planning development meetings with Library Staff and Strategic Planning Committee: Fall 2019 Review of draft by full Library Board: Fall 2019 Approval of 2020-2023 Strategic Plan with full Library Board: Winter 2019 Implementation start date of 2020-2023 Muskego Public Library Strategic Plan: January 1st, 2020 The data collection phase incorporated the following methods: Community Feedback Survey: 438 respondents. The Community Feedback Survey ran May- September 2019. It was available in electronic and print form. Teen Survey: 269 respondents. The Teen Survey was made available at the Muskego High School in print form during lunch periods. Interviews and Focus Groups: 23 discussions with 82 respondents. One-on-one interviews were carried out by the Library Director and targeted a variety of stakeholders. Focus groups were considered a group of two or more individuals and targeted the general public as well as focused community groups. Community Feedback Boards: 250 respondents. Community Feedback Boards posed questions with visual prompts and were installed in the Library for walk up feedback. Users were able to vote on their preferences. Testimonials: 457 respondents. Library patrons were handed form at the service desks and asked to provide feedback about what they love about the Library. Page 7 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 56 4 Plan authors utilized the following resource documents for demographic, trend, and professional expertise analysis: 2017-2019 Muskego Public Library Strategic Plan Wisconsin Public Library Standards 6th Edition U.S. Census Quickfacts and American Community Survey for Muskego DPI Service Library Trends Reports DPI State Annual Reports (2016, 2017, 2018) 2016 Muskego Public Library Survey Data 2019 Muskego Public Library Accessibility Scan 2019 Muskego Public Library Security Assessment Strategic Plan authors made every effort to ensure all community stakeholders were represented in the plan. The Muskego Public Library stakeholders identified for this strategic plan were: Muskego Public Library Staff Muskego Public Library Board Friends of the Muskego Public Library Adults Teens (12-18) Children (0-11) Senior Citizens and Senior Living Residences Muskego Businesses and Chamber of Commerce Muskego-Norway School District Community Daycares City of Muskego Staff Muskego Common Council Bridges Library System Staff Neighboring Libraries Non-profit groups Patrons with Special Needs Page 8 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 57 5 Strategic Statements Library Mission Statement: Ideas. Information. Community. Library Vision: The Muskego Public Library strives to retain its status as a community focal point for idea exchange, information access, and community gathering. The Library’s collaborative team commits itself to ensuring availability of superior materials, services, and staff expertise. Library Commitments & Values: We believe these values will drive our culture, priorities, and community-focused decisions.  Service to community –We function to serve the needs of a strong and diverse community.  Accessibility –Our materials and services are open and available to a diverse population.  Positive user experience –We strive for patron enrichment through superior library materials and services, anticipating our patrons’ current and future needs.  Continuous improvement –We never stop looking for ways to innovate and adapt how the library delivers services to the community. Director’s Note: The strategic statements were not targeted for revision as part of this strategic planning process. It is noted that the strategic statements should be reviewed every other strategic phase to ensure relevance. Page 9 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 58 6 Strategic Narrative Demographic and Trend Analysis Context is essential when interpreting data. Historical usage and patron perceptions of the library helped ground the data the plan authors reviewed. Data analysis of key resource documents created the following observations:  Muskego Public Library patron visits are trending up since 2014. In 2018, the Library enjoyed a nine year high.  The 2018 circulation of physical materials recorded the highest number since 2009.  Program attendance is trending up. In 2018 Muskego Public Library program visits topped those of almost a decade ago.  Electronic content usage continues to increase every year.  Surveyed patrons frequent the Muskego Public Library for many reasons. Checking out materials for entertainment and learning rated the highest.  Surveyed patrons feel strongly that the Muskego Public Library is important, offers valuable services for children, provides access to needed information, and is effective and promoting literacy and a love of reading. Plan Duration As stated in the Introduction (page 3), the planning and execution phases of the entire strategic planning process began in Fall 2018 and will end January 1st, 2020. This process included over a year of planning, data collection, data analysis, and report building. At the end, over 1,400 interactions with community members were recorded. Because of the length of time necessary to run a strategic planning process, the onset began only two years after the last strategic planning period. Staff recognized the short window as too close of a turnaround time for staff efforts, for the age of the data, and for the feedback fatigue created from persistent inquiry into the community. As a result, the Library Director recommended that the next strategic plan be a four year plan instead of the previous three year plan to create adequate spacing and separation. Plan authors conducted a load balance to determine if there was sufficient strategic initiatives to sustain a four year plan and the results confirmed that a four year plan would be successful. Plan Progress Each year, an Action Plan will be created and approved by the Library Board. It will detail action items drawn from the strategic plan, with attention paid to balancing funding and staff capacity across the timeframe. Special prioritization will place time sensitive or high community interest initiatives earlier in the plan. At the end of each year, the Library Director will report on the status of the annual Action Plan’s progress. Page 10 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 59 7 Strategic Initiative - Facility In 2019, the Community Feedback Survey reported strong agreement from respondents that the Library provided clean and appealing facilities and represented a safe, community gathering place. Continual efforts must be made to manage and care for the building as it is a public space that is so heavily used (142,000 visitors in 2018). Facilities should be welcoming, well-maintained, and accessible to all, utilizing good quality resources to achieve these objectives. The survey asked respondents to prioritize possible improvements to the Library’s physical space. Updating the Young Adult area received the highest overall priority rating. Goals and Potential Action Items Update the Muskego Public Library facility to improve functionality for patrons and staff, by establishing ongoing maintenance directives for the building’s interior and exterior. Young Adult area redesign Offer a water filling station Construct outdoor storage shed for cold storage (2024)* Replace library roof (2025) Replace carpeting in the library proper (reference/computer area, Great Room, adult stacks) Replace carpeting in circulation area Reconstruct parking lot and improve entrance off Janesville (2024/2025) Library concrete repair to improve access (cracks and cross slope) (2024) Build an external maintenance door to connect rear interior HVAC controls to exterior units Maintenance on outdoor lampposts (2025) Investigate buckthorn eradication project along back fence (2025) Implement general landscaping renewal *Action items with dates next to them fall outside of the Plan’s 4-year timeframe. These projects were included as a planning reminder due to their logistics and/or cost significance. Improve Muskego Public Library facilities quality and access to improve the patron experience. Consider aesthetic, comfort, and universal design. Update all library restrooms (public and staff) to improve condition and accessibility Improve aesthetics, comfort, and access in library study rooms Page 11 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 60 8 Improve lighting Continue replacement of furniture to improve comfort, accessibility, and electric needs (technology and lighting) Build a garden wall in the Great Room (2025) Investigate creation of more study rooms Replace Library Board room furniture Replace meeting room chairs Resolve 2019 Accessibility Scan non-capital action items Introduce infrastructure changes leading to increased staff efficiencies and/or improved patron service levels. RFID implementation Redesign Circulation desk to accommodate new technologies, products, modern work processes, and access Reference desk redesign to support superior customer service, security, and accessibility Investigate addition of drive-up book drop and holds window Implement improved wayfinding signage throughout the interior and exterior of the building Page 12 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 61 9 Strategic Initiative – Services The Muskego Public Library provides a wide variety of services utilized by an equally wide variety of patrons. Patrons reported their top three service reasons for visiting the Muskego Public Library in the last six months: checking out materials for entertainment or to learn about a topic, attending a story time or family programming, and/or asking library staff an information question. The survey asked respondents to prioritize possible service improvements for the Muskego Public Library. Expanding services to senior residences received the highest overall priority ranking. Goals and Potential Action Items Place strong focus on programs and resources for children, especially related to early literacy. Offer year-round story times for a variety of age groups Pilot an afternoon story time one day a week Provide programming for school-aged children with a focus on STEAM (Science, Technology, Engineering, Arts, Mathematics) concepts Investigate recording copyright and privacy friendly children’s story times to post on Facebook Continue categorization of children’s collection to align with school libraries Provide engaging services and programming to attract young adults. Enhance Library potential as a study and collaborative learning center for teens. Implement structured plan for continual young adult feedback Offer programming incorporating STEAM concepts for young adults Develop innovative and appealing programming, plus enhance existing services, for a wide range of adults. Explore new programming and outreach ideas for seniors Investigate bringing in a spotlight speaker annually (known locally) Increase the amount of hands-on adult programming offered (craft, arts, and activities) Investigate offering a Winter’s Market (Indoor Farmer’s Market) Work with community partners to consider offering a parent education workshop series Offer Saturday afternoon movie events (with food) Page 13 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 62 10 Investigate developing a patron and staff skills program on Overdrive/Libby Create programming targeted towards patrons in their 20s-30s Investigate recording adult library programs and post on website/social media Develop all staff by providing access to high-quality professional development and continuing education opportunities. Reference staff receive expert training on Overdrive/Libby Establish proactive reference training for reference staff Introduce regular circulation staff meetings and training Provide annual staff training sessions Provide access to memberships in professional organizations Provide access to online and offsite training Develop Muskego Public Library Board Trustee training module Build privacy and confidentiality training module for staff, volunteers, and trustees Develop an onboarding orientation program for new employees Build an inclusive services and ability awareness training module for staff Engage well-trained staff to grow and maintain a balanced and relevant collection in a variety of formats, print and otherwise. An ever-evolving collection serves to educate, enrich, and entertain patrons of all ages. We consistently explore innovative materials to meet the need of the public. Routinely assess and remove outdated materials to keep the collection up to date Utilize professional literature as purchasing aids to provide a well-rounded and current collection Research current and upcoming technology formats to provide the most up-to-date materials to reflect user needs Analyze circulation trends to identify borrowing habits and provide relevant collections Regularly update the online catalog through record creation from new purchases Process new materials to allow for shelf-ready status Reduce local holds by establishing purchasing thresholds for popular items Work on mobile app development planning with Bridges System Page 14 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 63 11 Advocate at Bridges Library System level for expanding Wisconsin Public Library Collection holdings (Overdrive/Libby ebooks and audio books) and increasing funding to the Advantage program to reduce hold list at a local level. Analyze how Muskego Public Library services reach our patrons. Reduce or remove barriers to Muskego Public Library services access. Investigate updating and expanding assistive technology offered Investigate making one study room available for reservations Review all Muskego Public Library fees Review Department of Public Instruction (DPI) WI Public Library Standards and work to meet relevant objectives Investigate offering online chat reference through instant messaging platform Explore creation of a Community Corner (drop off donation site for patrons) Evaluate Interlibrary Loan (ILL) processes Investigate in partnership with the Bridges Library System video tutorials on Overdrive, Libby, online catalog, online card account for patrons Review Muskego Public Library fine structure and loan periods Investigate grace period for fines and/or additional fine forgiveness days Investigate accepting credit card/debit cards for payment transactions at service desks Page 15 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 64 12 Strategic Initiative – Communications and Outreach Consistent and widespread communications and outreach remain essential to ensuring awareness of Muskego Public Library resources and services. The Communication and Marketing Plan is a supporting strategic document that provides a framework for this area. Community feedback and staff observations developed the below recommendations, to face the challenges of communicating to a wide variety of ever changing information platforms and perform outreach to an evolving community. Respondents in focus groups placed great value in the specialized print calendars designed each month. Texting and email notifications were also considered priority methods of communication. Goals and Potential Action Items Increase awareness and communication regarding Muskego Public Library resources, services, programs, and opportunities. Implement a welcome package for new Muskego Public Library card holders with potential tour Increase awareness and visibility of Muskego Public Library email communications Update Communication and Marketing Plan to support the 2020-2023 Strategic Plan Explore cost and potential effectiveness of a library oriented mailer Investigate creating library commercials for airing at high school events as well as on social media Create library advertising corners within each public meeting room Implement texting for library communications where possible Investigate smartphone calendar and text reminder features Revise Muskego Public Library brochure Investigate Muskego Magazine advertising and other external print advertising opportunities Evaluate quality of overdue notices in all formats (print, email, and recordings) Strategize new ways to increase visibility of databases and other online resources Review all Muskego Public Library Board Policies and Bylaws and identify gaps Review, update, and train on all Muskego Public Library emergency procedures Page 16 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 65 13 Identify community events to promote Muskego Public Library services Improve patron feedback processes (i.e. upgrade comment card box, create online forms for feedback and meeting room requests) Review records retention schedule Adopt a technology plan Investigate what website analytics are available to better support patrons Collect data and develop 2024-2027 Strategic Plan Collaborate and build partnerships with schools, non-profits, businesses, organizations, and community groups to expand service capacities and increase engagement with the Library. Evaluate reach and service of deposit collections Offer staff training series with availability to local businesses and non-profits Review data from 2035 City of Muskego Comprehensive Plan and evaluate Library intersection points Continue school visits at public and parochial schools Promote Muskego Public Library services through collaboration with community businesses such as daycare centers, medical providers, and senior living facilities Collect data and develop 2024-2027 Strategic Plan Increase Muskego Public Library advocacy and secure funding resources to maintain desired service levels. Support Friends in developing a Membership Campaign Support Friends in developing fundraiser planning Create a recognition platform for local businesses who donate Build a grant/donor spreadsheet tracker Communicate the value and needs of the Muskego Public Library to the Muskego Common Council, other elected officials, and the public Encourage Muskego Public Library staff and Muskego Public Library Board Trustees participate in legislative advocacy events Continue to apply for grants to support additional services and programs Explore the possibility of a library foundation structure to support the Muskego Public Library Page 17 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 66 14 Index A: Ownership and Timeframe Tables Ownership and Timeframe Tables are grouped by the three strategic initiatives of Facilities, Services, and Communication/Outreach. The tables were meant as a planning tool to help ensure that it was feasible to run a four year plan based on the feedback and data collected. They are not organized by goal or in order of importance, but instead by potential year of implementation. The timeframes are estimates and subject to change based on funding, staff time, feasibility, and other external factors. Page 18 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 67 15 Table 1: Ownership and Timeframe Table – Facility Action Item Action Owner Timeframe Improve aesthetics, comfort, and access in library study rooms Library Director, Administrative Services Assistant 2020 Improve lighting Library Director, Administrative Services Assistant 2020 Investigate creation of more study rooms Library Director, Administrative Services Assistant 2020 Implement general landscaping renewal Library Director, Administrative Services Assistant 2020 Resolve 2019 Accessibility Scan non-capital action items Library Director 2020 Logistics planning for main area recarpeting (quotes, project timeline, staff needs, collection relocation) Library Director, Administrative Services Assistant; Head of Reference 2020 Logistics planning for reference desk redesign (design, company selection, quotes, project timeline) Head of Reference, Library Director 2020 Logistics planning for RFID implementation (project timeline, staff needs, quotes) Library Director, Circulation Supervisor 2020 Logistics planning of Young Adult Area redesign (design, company selection, quotes, project timeline) Young Adult & Marketing Librarian 2020 Investigate initial estimates and design for library restroom renovations and water filling stations Library Director, Administrative Services Assistant 2020 Logistics planning of external maintenance door to connect access to rear interior HVAC controls to exterior units (quotes, feasibility) Library Director, Administrative Services Assistant 2020 Investigate addition of drive-up book drop and holds window Library Director, Administrative Services Assistant 2021 Replace carpeting in library proper (reference/computer area, Great Room, adult stacks) Library Director, Administrative Services Assistant 2021 Young Adult area redesign Young Adult & Marketing Librarian 2021 Page 19 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 68 16 Table 1: Ownership and Timeframe Table – Facility (continued) Action Item Action Owner Timeframe RFID implementation Library Director, Circulation Supervisor 2022 Redesign circulation desk to accommodate new technologies, products, modern work processes, and access Circulation Supervisor 2022 Replace carpeting in circulation area Library Director, Administrative Services Assistant 2022 Update all library restrooms (public and staff) to improve condition and accessibility Library Director, Administrative Services Assistant 2023 Offer a water filling station Library Director, Administrative Services Assistant 2023 Continue replacement of furniture to improve comfort, accessibility, and electric needs (technology and lighting) Adult Services Librarian 2023 Build an external maintenance door to connect rear interior HVAC controls to exterior units Library Director, Maintenance 2023 Replace meeting room chairs Adult Services Librarian 2023 Replace Library Board room furniture Adult Services Librarian 2023 Implement improved wayfinding signage throughout the Library interior and exterior Library Director, Administrative Services Assistant 2024 Construct outdoor storage shed for cold storage Library Director, Maintenance 2024 Library concrete repair to improve access (cracks and cross slope) Library Director, DPW 2024 Reconstruct parking lot and improve entrance off Janesville Library Director, DPW 2024 / 2025 Replace library roof Library Director, Maintenance 2025 Build a garden wall in the Great Room Library Director, Administrative Services Assistant 2025 Maintenance on outdoor lampposts Library Director, Administrative Services Assistant 2025 Investigate buckthorn eradication project along back fence Library Director, Administrative Services Assistant 2025 Page 20 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 69 17 Table 2: Ownership and Timeframe Table – Services Action Item Action Owner Timeframe Increase the amount of hands-on adult programming offered (craft, arts, and activities) Head of Reference 2020 Investigate making one study room available for reservations Head of Reference 2020 Reduce local holds by establishing purchasing thresholds for popular items Adult Services Librarian 2020 Investigate developing a patron and staff skills program on Overdrive/Libby Adult Services Librarian 2020 Reference staff receive expert training on Overdrive/Libby Adult Services Librarian, all Reference Staff 2020 Implement structured plan for continual young adult feedback Young Adult & Marketing Librarian 2020 Investigate offering online chat reference through instant messaging platform Head of Reference 2020 Explore creation of a Community Corner (drop off donation site for patrons) Reference Assistant (FT) 2020 Investigate in partnership with the Bridges Library System video tutorials on Overdrive, Libby, online catalog, online card account for patrons Adult Services Librarian, Young Adult & Marketing Librarian 2020 Introduce regular circulation staff meetings and training Circulation Supervisor 2020 Work on mobile app development planning with Bridges System Library Director 2020 Investigate grace period for fines and/or additional fine forgiveness days Circulation Supervisor 2020 Investigate recording copyright and privacy friendly children’s story times to post on Facebook Children’s Librarian, Children’s Assistants 2020 Investigate accepting credit card/debit cards for payment transactions at service desks Library Director, Administrative Services Assistant 2020 Investigate updating and expanding assistive technology offered Adult Services Librarian 2021 Pilot an afternoon story time one day a week Children’s Librarian, Children’s Assistants 2021 Offer Saturday afternoon movie events (with food) Adult Services Librarian 2021 Review all Muskego Public Library fees Library Director 2021 Evaluate Interlibrary Loan (ILL) processes Reference Assistant (FT) 2021 Page 21 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 70 18 Review Muskego Public Library fine structure and loan periods Circulation Supervisor 2021 Table 2: Ownership and Timeframe Table – Services (continued) Action Item Action Owner Timeframe Investigate bringing in a spotlight speaker annually (known locally) Head of Reference 2022 Investigate offering a Winter’s Market (Indoor Farmer’s Market) Head of Reference, Adult Services Librarian 2022 Explore new programming and outreach ideas for seniors Adult Services Librarian 2022 Work with community partners to consider offering a parent education workshop series Head of Reference 2023 Review Department of Public Instruction (DPI) WI Public Library Standards and work to meet relevant objectives Library Director 2023 Establish proactive reference training for reference staff Head of Reference 2023 Develop Muskego Public Library Board Trustee training module Library Director 2023 Investigate recording adult library programs and post on website/social media Head of Reference, Adult Services Librarian 2023 Build privacy and confidentiality training module for staff, volunteers, and trustees Library Director, Head of Reference, Circulation Supervisor 2023 Develop an onboarding orientation program for new employees Library Director, Head of Reference, Circulation Supervisor 2023 Build an inclusive services and ability awareness training module for staff Library Director, Head of Reference, Circulation Supervisor 2023 Page 22 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 71 19 Table 2: Ownership and Timeframe Table – Services (continued) Action Item Action Owner Timeframe Offer year-round story times for a variety of age groups Children’s Librarian, Children’s Assistants Ongoing Provide programming for school-aged children with a focus on Science, Technology, Engineering, Arts, and Mathematics (STEAM) concepts Children’s Librarian, Children’s Assistants Ongoing Offer programming with STEAM concepts for young adults Young Adult & Marketing Librarian Ongoing Create programming targeted towards patrons in their 20s-30s Head of Reference, Adult Services Librarian Ongoing Provide annual staff training sessions Library Director Ongoing Provide access to memberships in professional organizations Library Director Ongoing Provide access to online and offsite training Library Director Ongoing Routinely assess and remove outdated materials to keep the collection up to date Librarians Ongoing Utilize professional literature as purchasing aids to provide a well-rounded and current collection Librarians Ongoing Research the current and upcoming technology formats to provide the most up to date materials to reflect user needs Librarians Ongoing Analyze circulation trends to identify borrowing habits and provide relevant collections Librarians Ongoing Regularly update the online catalog through record creation from new purchases Librarians Ongoing Process new materials to allow for shelf-ready status Library Aides Ongoing Continue categorization of children’s collection to align with school libraries Children’s Librarian, Children’s Assistants Ongoing Page 23 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 72 20 Table 3: Ownership and Timeframe Table – Communication/Outreach Action Item Action Owner Timeframe Update Communication and Marketing Plan to support the 2020-2023 Strategic Plan Library Director, Young Adult and Marketing Librarian 2020 Increase awareness and visibility of Muskego Public Library email communications Circulation Supervisor 2020 Evaluate reach and service of deposit collections Reference Assistant (PT) 2020 Implement texting for library communications where possible Library Director 2020 Review all Muskego Public Library Board Policies and Bylaws and identify gaps Library Director; Library Board 2020 Review, update, and train on all Muskego Public Library emergency procedures Library Director 2020 Build a grant/donor spreadsheet tracker Administrative Services Assistant 2020 Support Friends in developing fundraiser planning Library Staff 2020 Improve patron feedback processes (i.e. upgrade comment card box, create online forms for feedback and meeting room requests) Administrative Services Assistant 2020 Review records retention schedule Administrative Services Assistant 2020 Implement a welcome package for new Muskego Public Library card holders with potential tour Circulation Supervisor 2021 Create library advertising corners within each public meeting room Administrative Services Assistant 2021 Evaluate quality of overdue notices in all formats (print, email, and recordings) Circulation Supervisor 2021 Support Friends in developing Membership Campaign Library Director 2021 Review data from 2035 City of Muskego Comprehensive Plan and evaluate Library intersection points Library Director 2021 Page 24 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 73 21 Table 3: Ownership and Timeframe Table – Communication/Outreach (continued) Action Item Action Owner Timeframe Explore cost and potential effectiveness of a library oriented mailer Administrative Services Assistant 2022 Investigate smartphone calendar and text reminder features Library Director 2022 Revise Muskego Public Library Brochure Young Adult & Marketing Librarian 2022 Create a recognition platform for local businesses who donate Library Director 2022 Investigate creating library commercials for airing at high school events as well as on social media Young Adult & Marketing Librarian 2023 Investigate Muskego Magazine advertising and other external print advertising opportunities Administrative Services Assistant 2023 Strategize new ways to increase visibility of databases and other online resources Head of Reference 2023 Offer staff training series with availability to local businesses and non-profits Administrative Services Assistant, Chamber 2023 Adopt a technology plan Library Director 2023 Collect data and develop 2024-2027 Strategic Plan Library Director, Administrative Services Assistant 2023 Explore the possibility of a library foundation structure to support the Muskego Public Library Library Director 2023 Communicate the value and needs of the Muskego Public Library to the Muskego Common Council, other elected officials, and the public Library Director Ongoing Encourage Muskego Public Library staff and Muskego Public Library Board Trustees participate in legislative advocacy events Library Director, Library Board Ongoing Continue to apply for grants to support additional services and programs Library Staff; Friends of the Library Ongoing Continue school visits at public and parochial schools Young Adult & Marketing Librarian, Children’s Librarian, Children’s Assistants Ongoing Page 25 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 74 22 Promote library services through collaboration with community businesses such as daycare centers, medical providers, and senior living facilities Library Staff Ongoing Identify community events to promote Muskego Public Library services Library Staff Ongoing Page 26 of 26 Discussion: Strategic Plan Draft 2020-2023 Packet Page 75