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LIBRARY BOARD Packet - 10/18/2016
CITY OF MUSKEGO LIBRARY BOARD AGENDA October 18, 2016 5:00 PM Library Conference Room, S73 W16663 Janesville Road CALL TO ORDER PLEDGE OF ALLEGIANCE ROLL CALL STATEMENT OF PUBLIC NOTICE PUBLIC COMMENT APPROVAL OF MINUTES from September 20, 2016 PLACE ON FILE THE LIBRARY FINANCIAL REPORTS from September 2016 PRESIDENT’S REPORT Information 1. Appointment of Personnel Committee DIRECTOR’S REPORT Information UNFINISHED BUSINESS Discussion update and possible action may be taken on any or all of the following: NEW BUSINESS Discussion update and possible action may be taken on any or all of the following: 1. Library Card Usage policy update 2. Reference Assistant job description (Full time) 3. Reference Assistant job description (Part time) 4. Trustee Essentials 6 review: Evaluating the Director COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW ADJOURNMENT NOTICE PLEASE NOTE: It is possible that members of and possibly a quorum of members of other governmental bodies of the municipality may be in attendance at the above-mentioned meeting to gather information; no action will be taken by any governmental body at the above-stated meeting other than the governmental body specifically referred to above in this notice. Upon reasonable notice, efforts will be made to accommodate the needs of disabled individuals through appropriate aids and services. For additional information or to request this service, contact Muskego City Hall, (262) 679-4100. Unapproved CITY OF MUSKEGO LIBRARY BOARD MINUTES September 20, 2016 5:00 PM Library Conference Room, S73 W16663 JANESVILLE RD CALL TO ORDER President Robertson called the meeting to order at 5:00 PM. PLEDGE OF ALLEGIANCE ROLL CALL Present were Trustees Robertson, O'Bryan, Konkel, Stuart, Keil, Darkow, and Library Director Loeffel. Trustees Schaefer, Tomaszewski, and Alderman Hammel were excused. STATEMENT OF PUBLIC NOTICE Director Loeffel stated that the meeting was noticed in accordance with the open meeting law. PUBLIC COMMENT APPROVAL OF MINUTES from August 16, 2016 Trustee Darkow made a motion to APPROVE THE MINUTES from August 16, 2016, Trustee Stuart seconded. Motion Passed 6 in favor. PLACE ON FILE THE LIBRARY FINANCIAL REPORTS from August 2016 Trustee Konkel made a motion to PLACE ON FILE THE LIBRARY FINANCIAL REPORTS from August 2016, Trustee Darkow seconded. Motion Passed 6 in favor. PRESIDENT’S REPORT Information President Robertson requested that any board member interested in serving on the Library Board Personnel Committee to contact him. The primary task is to help with the Director's evaluation. DIRECTOR’S REPORT Information Children's Librarian Abby Bussen and Children's Assistant Jane Matusinec gave a presentation. UNFINISHED BUSINESS Discussion update and possible action may be taken on any or all of the following: NEW BUSINESS Discussion update and possible action may be taken on any or all of the following: Library Shelver job description Trustee Konkel made a motion to approve the Library Shelver job description , Trustee O'Bryan seconded. Motion Passed 6 in favor. Library Aide job description Trustee O'Bryan made a motion to approve the Library Aide job description, Trustee Stuart seconded. Motion Passed 6 in favor. Trustee Essentials 11 review: Planning for the Library's Future COMMUNICATIONS AND MISCELLANEOUS BUSINESS AS AUTHORIZED BY LAW The Library Board Strategic Planning Committee will meet in early November. ADJOURNMENT Trustee Darkow made a motion to ADJOURN at 5:41 PM, Trustee Stuart seconded. Motion Passed 6 in favor. CITY OF MUSKEGO Budget Worksheet - Library Revenues Current Year w/ Monthly Total Page: 1 Period: 09/16 Oct 03, 2016 03:03PM 2016-16 2016-16 2016-16 2016-16 % Actual Over / Adopted Amended Cur YTD Current month To (Under) Account Number Account Title Budget Budget Actual Actual Budget Budget GENERAL FUND CULTURE, REC AND EDUCATION 100.05.71.00.4140 LIBRARY GRANTS REVENUE 1,813.00 1,813.00 2,000.00 .00 110.31% 187.00 100.05.71.00.4150 LIBRARY - SYSTEM, ETC 113,836.00 113,836.00 57,054.57 .00 50.12% 56,781.43- 100.05.71.00.4274 LIBRARY LOST AND DAMAGED 1,200.00 1,200.00 1,270.71 174.48 105.89% 70.71 100.05.71.00.4313 LIBRARY FINES 19,000.00 19,000.00 13,393.48 885.08 70.49% 5,606.52- 100.05.71.00.4314 LIBRARY TAXABLE REVENUE 8,500.00 8,500.00 7,148.90 799.74 84.10% 1,351.10- 100.05.71.00.4542 LIBRARY PHONE USE .00 .00 .00 .00 .00 .00 100.05.71.00.4544 ROOM RENTAL 1,000.00 1,000.00 2,150.00 150.00 215.00% 1,150.00 100.05.71.00.4551 SALE OF F/A - COMPUTERS .00 .00 .00 .00 .00 .00 100.05.71.00.4552 LIBRARY FRIENDS REVENUE 5,000.00 5,000.00 2,935.60 .00 58.71% 2,064.40- Total LIBRARY DEPARTMENT: 150,349.00 150,349.00 85,953.26 2,009.30 57.17% 64,395.74- CITY OF MUSKEGO Budget Worksheet - Library Expenditures Current Year w/ Monthly Total Page: 1 Period: 09/16 Oct 03, 2016 02:57PM 2016-16 2016-16 2016-16 2016-16 % Actual Over / Current year Amended Cur YTD Current Month To (Under) Account Number Account Title Budget Budget Actual Actual Budget Budget GENERAL FUND CULTURE, REC AND EDUCATION 100.05.71.00.5101 SALARY & WAGES 583,400.90 583,400.90 399,252.04 43,171.02 68.44% 184,148.86- 100.05.71.00.5102 SALARIES & WAGES - OVERTIME 2,000.00 2,000.00 .00 .00 .00 2,000.00- 100.05.71.00.5201 FICA 45,629.18 45,629.18 30,886.16 3,367.31 67.69% 14,743.02- 100.05.71.00.5202 PENSION 35,713.25 35,713.25 24,464.58 2,676.42 68.50% 11,248.67- 100.05.71.00.5203 HEALTH 127,776.06 127,776.06 54,203.75 5,195.07 42.42% 73,572.31- 100.05.71.00.5204 LIFE 1,465.78 1,465.78 884.59 105.77 60.35% 581.19- 100.05.71.00.5205 FSA FEE EXPENSE .00 .00 .00 .00 .00 .00 100.05.71.00.5229 HEALTH INSURANCE ALLOWANCE 10,560.00 10,560.00 12,400.00 1,680.00 117.42% 1,840.00 100.05.71.00.5302 MILEAGE 1,200.00 1,200.00 584.36 51.30 48.70% 615.64- 100.05.71.00.5303 CONFERENCES & TRAINING 3,500.00 3,500.00 1,705.16 .00 48.72% 1,794.84- 100.05.71.00.5305 DUES & MEMBERSHIP 1,200.00 1,200.00 887.00 .00 73.92% 313.00- 100.05.71.00.5401 LIBRARY EQUIPMENT 15,000.00 15,000.00 10,689.24 426.86 71.26% 4,310.76- 100.05.71.00.5415 MAINTENANCE OF BLDG & GROUNDS 34,000.00 34,000.00 34,812.52 840.45 102.39% 812.52 100.05.71.00.5505 COMPUTER CHARGES 30,000.00 30,000.00 26,977.04 415.84 89.92% 3,022.96- 100.05.71.00.5602 TELEPHONE 300.00 300.00 175.00 25.00 58.33% 125.00- 100.05.71.00.5701 OFFICE SUPPLIES AND EXPENSES 20,000.00 20,000.00 17,834.85 1,860.69 89.17% 2,165.15- 100.05.71.00.5702 PROCESSING SUPPLIES .00 .00 .00 .00 .00 .00 100.05.71.00.5703 HOUSEKEEPING SUPPLIES 4,000.00 4,000.00 2,124.89 .00 53.12% 1,875.11- 100.05.71.00.5740 LIBRARY GRANT EXPENSE 1,813.00 1,813.00 6,290.28 .00 346.95% 4,477.28 100.05.71.00.5752 LIBRARY FRIENDS EXPENSE 5,000.00 5,000.00 4,203.45 814.81 84.07% 796.55- 100.05.71.00.5774 LIBRARY REPLACEMENT 1,200.00 1,200.00 145.98 77.31 12.17% 1,054.02- 100.05.71.00.5835 HOUSEKEEPING SERVICES 38,500.00 38,500.00 30,490.00 6,098.00 79.19% 8,010.00- 100.05.71.00.5910 GAS & ELECTRIC 83,500.00 83,500.00 45,798.92 5,827.90 54.85% 37,701.08- 100.05.71.00.5915 SEWER & WATER 2,500.00 2,500.00 1,229.38 .00 49.18% 1,270.62- 100.05.71.00.6062 PROGRAMMING 5,000.00 5,000.00 4,030.33 427.40 80.61% 969.67- 100.05.71.01.5711 PRINT MATERIALS 114,000.00 114,000.00 73,696.95 11,925.44 64.65% 40,303.05- 100.05.71.01.5713 PRINT MATERIALS - ADULT .00 .00 .00 .00 .00 .00 100.05.71.02.5711 AUDIO VISUAL MATERIALS 50,000.00 50,000.00 29,242.38 4,808.95 58.48% 20,757.62- 100.05.71.03.5711 ELECTRONIC MATERIALS 16,000.00 16,000.00 12,710.46 7.74 79.44% 3,289.54- 100.05.71.03.5714 AUDIO VISUAL MATERIAL - A.V. .00 .00 .00 .00 .00 .00 100.05.71.11.5713 PRINT MATERIALS - JUVENILE .00 .00 .00 .00 .00 .00 100.05.71.12.5714 AUDIO VISUAL MATERIAL - JUVENL .00 .00 .00 .00 .00 .00 100.05.71.14.5713 PRINT MATERIALS - MISC .00 .00 .00 .00 .00 .00 100.05.71.18.5713 PRINT MATERIALS - NEWSPAPER .00 .00 .00 .00 .00 .00 100.05.71.19.5713 PRINT MATERIALS - PERIODICALS .00 .00 .00 .00 .00 .00 100.05.71.23.5713 PRINT MATERIALS - REFERENCE .00 .00 .00 .00 .00 .00 100.05.71.26.5713 PRINT MATERIALS - SERIALS .00 .00 .00 .00 .00 .00 100.05.71.35.5714 AUDIO VISUAL MATRL - DATA BASE .00 .00 .00 .00 .00 .00 100.05.71.36.5713 PRINT MATERIALS - YOUNG ADULT .00 .00 .00 .00 .00 .00 Total LIBRARY DEPARTMENT: 1,233,258.17 1,233,258.17 825,719.31 89,803.28 66.95% 407,538.86- CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 1 Report dates: 9/1/2016-9/30/2016 Oct 03, 2016 02:53PM Report Criteria: Detail report. Invoices with totals above $0 included. Paid and unpaid invoices included. [Report].Description = {<>} "1099 adjustment" Invoice Detail.Type = {>} "adjustments" Invoice Detail.GL account = "1000571000000"-"1000571999999","5020000000000"-"5029999999999","5030000000000"-"5039999999999" Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number BAKER & TAYLOR COMPANY 0002854442 1 Invoice PRINT 09/19/2016 09/27/2016 22.16- 916 100.05.71.01.5711 2032261442 1 Invoice PRINT 09/19/2016 09/27/2016 105.22 916 100.05.71.01.5711 2032262806 1 Invoice PRINT 09/07/2016 09/13/2016 2,505.88 916 100.05.71.01.5711 2032266230 1 Invoice PRINT 09/19/2016 09/27/2016 546.98 916 100.05.71.01.5711 2032268279 1 Invoice PRINT 09/19/2016 09/27/2016 1,267.15 916 100.05.71.01.5711 2032269642 1 Invoice PRINT 09/19/2016 09/27/2016 1,130.44 916 100.05.71.01.5711 2032271642 1 Invoice PRINT 09/19/2016 09/27/2016 205.03 916 100.05.71.01.5711 2032285749 1 Invoice PRINT 09/21/2016 09/27/2016 1,271.88 916 100.05.71.01.5711 2032301063 1 Invoice PRINT 09/21/2016 09/27/2016 801.38 916 100.05.71.01.5711 2032305108 1 Invoice PRINT 09/21/2016 09/27/2016 361.14 916 100.05.71.01.5711 5014245443 1 Invoice PRINT 09/19/2016 09/27/2016 28.30 916 100.05.71.01.5711 5014256843 1 Invoice PRINT 09/19/2016 09/27/2016 52.02 916 100.05.71.01.5711 5014265230 1 Invoice PRINT 09/21/2016 09/27/2016 52.44 916 100.05.71.01.5711 Total BAKER & TAYLOR COMPANY:8,305.70 BAKER & TAYLOR ENTERTAINMENT B22428920 1 Invoice AV 09/07/2016 09/13/2016 11.03 916 100.05.71.02.5711 B22428921 1 Invoice AV 09/07/2016 09/13/2016 150.43 916 100.05.71.02.5711 B22428922 1 Invoice AV 09/07/2016 09/13/2016 66.93 916 100.05.71.02.5711 B22428923 1 Invoice AV 09/07/2016 09/13/2016 28.78 916 100.05.71.02.5711 B23734830 1 Invoice AV 09/07/2016 09/13/2016 343.74 916 100.05.71.02.5711 B23810720 1 Invoice AV 09/07/2016 09/13/2016 5.00 916 100.05.71.02.5711 B24311730 1 Invoice AV 09/07/2016 09/13/2016 81.28 916 100.05.71.02.5711 B24357980 1 Invoice AV 09/07/2016 09/13/2016 36.29 916 100.05.71.02.5711 B24357981 1 Invoice AV 09/07/2016 09/13/2016 145.29 916 100.05.71.02.5711 B24357982 1 Invoice AV 09/07/2016 09/13/2016 18.71 916 100.05.71.02.5711 B24470140 1 Invoice AV 09/19/2016 09/27/2016 11.64 916 100.05.71.02.5711 B25011850 1 Invoice AV 09/19/2016 09/27/2016 14.98 916 100.05.71.02.5711 B25011851 1 Invoice AV 09/19/2016 09/27/2016 38.14 916 100.05.71.02.5711 B25011852 1 Invoice AV 09/19/2016 09/27/2016 149.70 916 100.05.71.02.5711 B25011853 1 Invoice AV 09/19/2016 09/27/2016 100.75 916 100.05.71.02.5711 B25011854 1 Invoice AV 09/19/2016 09/27/2016 52.43 916 100.05.71.02.5711 B25023240 1 Invoice AV 09/19/2016 09/27/2016 32.27 916 100.05.71.02.5711 B25103850 1 Invoice AV 09/19/2016 09/27/2016 21.21 916 100.05.71.02.5711 B25326530 1 Invoice AV 09/19/2016 09/27/2016 333.43 916 100.05.71.02.5711 B25600230 1 Invoice AV 09/21/2016 09/27/2016 23.76 916 100.05.71.02.5711 B25600231 1 Invoice AV 09/21/2016 09/27/2016 64.77 916 100.05.71.02.5711 B25600232 1 Invoice AV 09/21/2016 09/27/2016 9.35 916 100.05.71.02.5711 B25600233 1 Invoice AV 09/21/2016 09/27/2016 28.79 916 100.05.71.02.5711 B25700700 1 Invoice AV 09/21/2016 09/27/2016 93.58 916 100.05.71.02.5711 T43035340 1 Invoice AV REPLACEMENTS 09/07/2016 09/13/2016 77.31 916 100.05.71.00.5774 T43440260 1 Invoice AV 09/19/2016 09/27/2016 9.35 916 100.05.71.02.5711 T43857850 1 Invoice AV 09/21/2016 09/27/2016 8.00 916 100.05.71.02.5711 Total BAKER & TAYLOR ENTERTAINMENT:1,956.94 BRODART CO. 447762 1 Invoice PROCESSING SUPPLIES 09/21/2016 09/27/2016 397.00 916 100.05.71.00.5701 CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 2 Report dates: 9/1/2016-9/30/2016 Oct 03, 2016 02:53PM Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number Total BRODART CO.:397.00 COMPLETE OFFICE OF WIS 645726 1 Invoice PROGRAMMING 09/07/2016 09/13/2016 94.04 916 100.05.71.00.6062 645726 2 Invoice MISC OFFICE SUPPLIES 09/07/2016 09/13/2016 40.80 916 100.05.71.00.5701 Total COMPLETE OFFICE OF WIS:134.84 DEMCO EDUCATIONAL CORP 5944619 1 Invoice PROCESSING SUPPLIES 09/07/2016 09/13/2016 446.54 916 100.05.71.00.5701 5949218 1 Invoice OFFICE SUPPLIES 09/19/2016 09/27/2016 118.44 916 100.05.71.00.5701 5959301 1 Invoice PROCESSING SUPPLIES 09/21/2016 09/27/2016 515.23 916 100.05.71.00.5701 Total DEMCO EDUCATIONAL CORP:1,080.21 ELLIOTS ACE HARDWARE 601005/091316 1 Invoice LIBRARY MAINTENANCE 09/08/2016 09/13/2016 111.56 916 100.05.71.00.5415 Total ELLIOTS ACE HARDWARE:111.56 FIRST BUSINESS 0067/092716 6 Invoice CDWG-LIBRARY DIGITAL SIGNAG 08/25/2016 09/27/2016 415.84 916 100.05.71.00.5505 3871/092716 1 Invoice FOL - PR 08/25/2016 09/27/2016 32.96 916 100.05.71.00.5752 3889/092716 1 Invoice AV 08/25/2016 09/27/2016 240.85 916 100.05.71.02.5711 3889/092716 2 Invoice PRINT 08/25/2016 09/27/2016 209.30 916 100.05.71.01.5711 3905/092716 1 Invoice ELECTRONIC 08/25/2016 09/27/2016 27.75 916 100.05.71.03.5711 3905/092716 2 Invoice FOL - PR 08/25/2016 09/27/2016 606.26 916 100.05.71.00.5752 3905/092716 3 Invoice RETURN - ELECTRONIC 08/25/2016 09/27/2016 20.01- 916 100.05.71.03.5711 3905/092716 4 Invoice RETURNS - FOL 08/25/2016 09/27/2016 22.23- 916 100.05.71.00.5752 3913/092716 1 Invoice FOL - PR 08/25/2016 09/27/2016 197.82 916 100.05.71.00.5752 3913/092716 2 Invoice PROGRAMMING 08/25/2016 09/27/2016 333.36 916 100.05.71.00.6062 3913/092716 3 Invoice SRP - ROTARY DONATION 08/25/2016 09/27/2016 98.85 916 503.05.00.00.6007 3913/092716 4 Invoice AV 08/25/2016 09/27/2016 48.30 916 100.05.71.02.5711 3913/092716 5 Invoice PRINT 08/25/2016 09/27/2016 148.26 916 100.05.71.01.5711 3939/092716 1 Invoice LIBRARY MAINT - KULLY SUPPLY 08/25/2016 09/27/2016 139.88 916 100.05.71.00.5415 Total FIRST BUSINESS:2,457.19 GRAYBAR 986792184 1 Invoice MAINTENANCE SUPPLIES 09/07/2016 09/13/2016 94.01 916 100.05.71.00.5415 Total GRAYBAR:94.01 JAMES IMAGING SYSTEMS INC (lease) 313066755 1 Invoice PUBLIC PRINT STATION 09/21/2016 09/27/2016 426.86 916 100.05.71.00.5401 Total JAMES IMAGING SYSTEMS INC (lease):426.86 JANI-KING INC- MILW REGION MIL09160157 3 Invoice CLEANING - LIBRARY - SEPT 09/01/2016 09/13/2016 3,049.00 916 100.05.71.00.5835 MIL10160155 3 Invoice CLEANING LIBRARY OCTOBER 09/21/2016 09/27/2016 3,049.00 916 100.05.71.00.5835 Total JANI-KING INC- MILW REGION:6,098.00 MICROMARKETING LLC 634610 1 Invoice AV 09/07/2016 09/13/2016 85.98 916 100.05.71.02.5711 635807 1 Invoice AV 09/19/2016 09/27/2016 40.00 916 100.05.71.02.5711 CITY OF MUSKEGO Payment Approval Report - Library Board Report Alpha Page: 3 Report dates: 9/1/2016-9/30/2016 Oct 03, 2016 02:53PM Invoice Number SeqNo Type Description Invoice Date Payment Due Date Total Cost GL Period GL Account Number 637242 1 Invoice AV 09/21/2016 09/27/2016 74.99 916 100.05.71.02.5711 Total MICROMARKETING LLC:200.97 MIDWEST TAPE 94269222 1 Invoice AV 09/19/2016 09/27/2016 56.68 916 100.05.71.02.5711 94292057 1 Invoice AV 09/19/2016 09/27/2016 68.22 916 100.05.71.02.5711 Total MIDWEST TAPE:124.90 U.S. CELLULAR 0153289002 8 Invoice Monthly Charge- Library 09/19/2016 09/27/2016 25.00 916 100.05.71.00.5602 Total U.S. CELLULAR:25.00 WE ENERGIES 5499-564-961/1 Invoice LIBRARY - GAS 09/06/2016 09/13/2016 327.62 916 100.05.71.00.5910 5499-564-961/2 Invoice LIBRARY - ELECTRIC 09/06/2016 09/13/2016 5,500.28 916 100.05.71.00.5910 Total WE ENERGIES:5,827.90 Grand Totals:27,241.08 Report Criteria: Detail report. Invoices with totals above $0 included. Paid and unpaid invoices included. [Report].Description = {<>} "1099 adjustment" Invoice Detail.Type = {>} "adjustments" Invoice Detail.GL account = "1000571000000"-"1000571999999","5020000000000"-"5029999999999","5030000000000"-"5039999999999" S73 W16663 Janesville Road Muskego, WI 53150 (262) 971-2100 www.cityofmuskego.org/library Director’s Report October, 2016 1. Adult Services update (from Elke Saylor, Head of Reference): Fall programming is well underway and is becoming topical: on Tuesday 10/18, William Pack presents “The Haunting – a Night of Supernatural Theatre,” followed on Wednesday 10/19 by professional diver Richard Bennett who will talk about “The Ghost Fleet of Truk Lagoon,” a WWII ship graveyard in Micronesia that is purportedly haunted. Ever popular antiques and collectible appraiser Mark Moran returns on Saturday 10/29. Registration for this event is required for those who wish to have an item appraised. However, it is great fun to just sit and watch the treasures people bring in, and that is free. The seven-week program series called “Boost Your Brain and Memory” run by the Aging and Disability Resource Center is wrapping up this week and has been very popular and well-attended. We hope to run similar program series with the ADRC in the future. Samantha continues to see great interest in the senior tablet training programs called “Sip and Swipe Cafes.” She is booked through the end of the year and is evaluating how to tweak this program to be even more responsive to patron needs in 2017. 2. Children’s update (from Abby Bussen, Children’s Librarian): September was Pokémonth for the Youth Services Departments (both children’s and teens services). Children were encouraged to participate in a Pokémon scavenger hunt, a Pokémon silhouette guessing contest, and lastly to a no-school-day Pokémon party. Party activities included catapault Pokéball launchers, Pokémon badge building, Pokémon origami bookmarks, life-size recreations of Gameboys for “in- real-life” Pokémon play, Team Rocket bowling, a Gotta Catch ‘em All beanbag toss, and Pokéball snacks. We began a weekly STEAM (science, technology, engineering, art, and math) series for elementary-aged children called Tinker Lab, where participants alternate between building objects and using real tools to take other objects apart. All participants are advised on tool safety and given very important rules for taking apart small electrics. We continued our successful weekly storytimes, as well as weekend events like Family Picturebook Brunch and LEGO Club. S73 W16663 Janesville Road Muskego, WI 53150 (262) 971-2100 www.cityofmuskego.org/library 3. Young Adult update (from Amanda Hyland, Young Adult Librarian): Recently, staff rearranged the Young Adult Area to make more room for seating and studying, and to spread the graphic novels, non-fiction, and audiobook collections out. The space now looks more inviting. During the month of November, teen Harry Potter fans and those who are awaiting the movie release of "Fantastic Beasts and Where to Find Them" will be able to participate in a contest where they will have to identify various magical creatures from the world of Harry Potter. On November 18, the library will host a “Bad Art Night” for teens to come in and create astonishingly, hilariously, ugly art. Teen Advisory Board will meet on November 10. 4. Building update: At last month’s Board meeting we talked about a project to install variable frequency drivers on the Library’s boiler pump motors. Funding for the project was approved by the mayor, and City maintenance Employee George Wolwark had the project completed. JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC Through Sept Checkouts 2015 22,289 20,903 23,726 20,787 19,380 27,204 27,944 24,319 20,666 21,756 21,377 17,132 207,218 2016 22,245 22,848 24,440 23,347 20,907 28,260 27,967 27,839 21,826 219,679 % Change -0.2%9.3%3.0%12.3%7.9%3.9%0.1%14.5%5.6%6.0% eBook Checkouts 2015 1,323 1,300 1,384 1,241 1,334 1,275 1,453 1,556 1,363 1,389 1,386 1,083 12,229 2016 1,654 1,528 1,647 1,522 1,563 1,446 1,547 1,500 1,455 13,862 % Change 25.0%17.5%19.0%22.6%17.2%13.4%6.5%-3.6%6.7%13.4% Self-Service Transaction Percentage of Total Circ (Self-check, Online Renewals, and eBook Checkouts/Checkouts and eBook Checkouts) 2015 52.2%54.1%53.7%55.8%56.1%52.2%54.7%57.1%54.7%56.7%57.3%49.5%54.5% 2016 57.0%57.1%57.7%55.7%59.5%55.1%57.4%57.3%56.5% Library Visits 2015 11,050 11,136 12,309 11,399 9,834 14,646 13,315 12,222 10,828 10,692 9,855 8,132 106,739 2016 11,004 11,575 12,858 11,846 10,365 14,063 12,930 13,343 9,936 107,920 % Change -0.4%3.9%4.5%3.9%5.4%-4.0%-2.9%9.2%-8.2%1.1% Reference Transactions 2015 1,500 1,632 1,714 1,363 1,100 1,584 1,362 1,188 1,172 1,185 1,123 1,168 12,615 2016 1,323 1,415 1,434 1,244 1,069 1,279 1,166 1,239 1,129 11,298 % Change -11.8%-13.3%-16.3%-8.7%-2.8%-19.3%-14.4%4.3%-3.7%-10.4% Meeting Room Use 2015 91 101 123 110 88 64 62 54 74 86 75 59 767 2016 82 83 98 83 81 76 47 64 66 680 % Change -9.9%-17.8%-20.3%-24.5%-8.0%18.8%-24.2%18.5%-10.8%-11.3% Monthly Statistics for Muskego Public Library 2016 S73 W16663 Janesville Road Muskego, WI 53150 (262) 971-2100 www.cityofmuskego.org/library TO: LIBRARY BOARD FROM: PETE LOEFFEL, LIBRARY DIRECTOR SUBJECT: LIBRARY CARD USAGE POLICY DATE: OCTOBER 13, 2016 CC: The Library’s Library Card Usage policy was approved by the Library Board three years ago in April of 2013, and is due to be reviewed. Library staff reviewed the policy, compared it to other similar libraries, and is satisfied with the current policy. No changes are being recommended. Muskego Public Library POLICY: Library Card Usage Approved by the Library Board: April 16, 2013 Page 1 of 2 Use of library card A library card should be presented each time materials are borrowed. This ensures the integrity of library records and speeds up the checkout process. The Library will make an exception if a library customer presents a valid picture ID. Each person, with the exception of minors, is responsible for all items checked out on their card. They agree to obey all of the rules and regulations of the Muskego Public Library and any other CAFÉ member libraries which they use, and to promptly pay all fines and charges. Parents or legal guardians shall be responsible for all items checked out on a minor’s card. Overdue and reminder notices Overdue and reminder notices are sent are sent as a courtesy. Failure to receive a notice does not remove the user’s responsibility for any overdue material or fines. Change of Address It is the customer’s responsibility to let the Library know when the customer changes their mailing address, telephone number or email address so they may be contacted regarding information about their library account. A customer who does not receive a Library notice because they have not notified the Library of any changes will be held responsible for any resulting fines or bills. Lost and stolen cards If a library card is lost or stolen, it is the cardholder’s responsibility to report that to the library. All items checked out prior to the date the card is reported lost or stolen are the responsibility of the customer. Library staff will assume anyone who uses a card for borrowing materials has permission to use that card; cardholders should treat library cards as they would credit cards. Muskego Public Library POLICY: Library Card Usage Approved by the Library Board: April 16, 2013 Page 2 of 2 Parental responsibility for minor’s use of card Items checked out on a minor’s card are the responsibility of the parent or legal guardian. Parents or guardians agree to obey all of the rules and regulations of the Library, to promptly pay all fines and charges associated with their child’s card, and to report any change of address, telephone number or email address to the Library. The Library does not restrict access to any material by age, and leaves the responsibility for children’s use of its materials to each child’s parent or legal guardian. Parents are strongly encouraged to monitor their own child’s use of the Library and its materials. A parent or guardian who wishes to end borrowing privileges for their child must notify the Library so that the registration record can be removed. Destruction of a library card does not remove a registration record. Wisconsin state law governs the information about a minor’s library records that may be given to a parent or legal guardian. S73 W16663 Janesville Road Muskego, WI 53150 (262) 971-2100 www.cityofmuskego.org/library TO: LIBRARY BOARD FROM: PETE LOEFFEL, DIRECTOR SUBJECT: REFERENCE ASSISTANT JOB DESCRIPTIONS DATE: OCTOBER 13, 2016 CC: The Reference Assistant job descriptions were last reviewed by the Library Board in 2012. At the time, these job descriptions were created based on examples from the fourth edition of Position Classifications for Wisconsin Public Libraries. My senior staff and I are satisfied with the job descriptions as currently written, and I am not recommending any changes at this time. Reference Assistant City of Muskego Position Description Name: Department: Library Position Title: Reference Assistant (ILL) Pay Grade: 12 FLSA: N Date: Reports To: Head of Reference Category D – Position IV (Position Classifications for Wisconsin Public Libraries, 4th Edition) Purpose of Position Under general supervision, performs paraprofessional work serving library patrons. Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Provide reference services to patrons. Provides reader’s advisory services to patrons. Plans special interest displays, programs and projects; prepares routine publicity. Assists individuals and groups in using the library’s computer systems, such as Internet and OPAC’s. Handles interlibrary loan operations. Trains staff regarding interlibrary loan procedures and policies. Handles periodicals, including processing additions and subscription issues. Prepares booklists, bibliographies and pathfinders. Assists librarians in collection development. Acts as person-in-charge of facility when designated. Performs copy cataloging; enters library holdings in computer database. Assists library users at circulation desk as needed. Performs light housekeeping. Performs other related work. Knowledge and Abilities Ability to effectively present information and respond to questions from patrons. Ability to maintain confidentiality of library patron information. Ability to follow detailed instructions. Ability to gather statistics, analyze information and write reports. Ability to operate library business machines properly, which may require knowledge of databases and search methods. Ability to work independently, organize and prioritize work, respond to changing work demands and make decisions as required. Ability to understand library policies and procedures and apply them to library operations. Ability to use computer software and manage computer technology. Considerable knowledge of library methods and procedures, and ability to apply them to library operations. Mobility: travel to meetings outside the library. Good interpersonal skills and ability to maintain and fo ster cooperative and courteous working relationship with the public, peers and supervisors. Willingness to maintain skills in above-mentioned areas through active participation in appropriate continuing education activities. Reference Assistant Physical Demands of the Position Ability to work in confined spaces. Bending/twisting and reaching. Climbing: ascending and descending short footstool. Far vision at 20 feet or further; near vision at 20 inches or less. Fingering: keyboarding, writing, filing, sorting, shelving, and processing. Handling: processing, picking up and shelving library materials. Lifting and carrying: 50 pounds or less. Pushing and pulling: objects weighing 300-400 pounds on wheels. Sitting, standing, walking, climbing, stooping, kneeling and crouching. Talking and hearing; use of the telephone. Environmental Adaptability Ability to work under safe and comfortable conditions where exposure to environmental factors such as repetitive computer keyboard use and light repetitive lifting poses a risk of injury. Mental Requirements Ability to apply technical knowledge. Ability to comprehend and follow instructions: effectively follow instructions from supervisor. Ability to deal with abstract and concrete variables. Ability to interpret technical regulations and instructions. Communication skills: effectively communicate ideas and information both in written and verbal form. Mathematical ability: calculate basic arithmetic problems (addition, subtraction, multiplication and division) without the aid of a calculator. Reading ability: effectively read and understand information contained in memoranda, reports and bulletins, etc. Time management: set priorities in order to meet assignment deadlines. Environmental and Working Conditions Primarily an inside work environment. Evening and weekend hours required. Education and Experience Two years of study at an accredited college, university or technical school. Experience in a public library or equivalent experience preferred. The City of Muskego is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodatio ns with the employer. ___________________________ ___________________________ Employee's Signature Supervisor's Signature ___________________________ ___________________________ Date Date Approved by the Library Board – June, 2012 Reference Assistant City of Muskego Position Description Name: Department: Library Position Title: Reference Assistant (Part Time) Pay Grade: 12 FLSA: N Date: Reports To: Head of Reference Category D – Position IV (Position Classifications for Wisconsin Public Libraries, 4th Edition) Purpose of Position Under general supervision, performs paraprofessional work serving library patrons. Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Provide reference services to patrons. Provides reader’s advisory services to patrons. Plans special interest displays, programs and projects; prepares routine publicity. Assists individuals and groups in using the library’s computer systems, such as Internet and OPAC’s. Prepares booklists, bibliographies and pathfinders. Assists librarians in collection development. Acts as person-in-charge of facility when designated. Performs copy cataloging; enters library holdings in computer database. Assists library users at circulation desk as needed. Performs light housekeeping. Performs other related work. Knowledge and Abilities Ability to effectively present information and respond to questions from patrons. Ability to maintain confidentiality of library patron information. Ability to follow detailed instructions. Ability to gather statistics, analyze information and write reports. Ability to operate library business machines properly, which may require knowledge of databases and search methods. Ability to work independently, organize and prioritize work, respond to changing work demands and make decisions as required. Ability to understand library policies and procedures and apply them to library operations. Ability to use computer software and manage computer technology. Considerable knowledge of library methods and procedures, and ability to apply them to library operations. Mobility: travel to meetings outside the library. Good interpersonal skills and ability to maintain and foster cooperative and courteous working relationship with the public, peers and supervisors. Willingness to maintain skills in above-mentioned areas through active participation in appropriate continuing education activities. Reference Assistant Physical Demands of the Position Ability to work in confined spaces. Bending/twisting and reaching. Climbing: ascending and descending short footstool. Far vision at 20 feet or further; near vision at 20 inches or less. Fingering: keyboarding, writing, filing, sorting, shelving, and processing. Handling: processing, picking up and shelving library materials. Lifting and carrying: 50 pounds or less. Pushing and pulling: objects weighing 300-400 pounds on wheels. Sitting, standing, walking, climbing, stooping, kneeling and crouching. Talking and hearing; use of the telephone. Environmental Adaptability Ability to work under safe and comfortable conditions where exposure to environmental factors such as repetitive computer keyboard use and light repetitive lifting poses a risk of injury. Mental Requirements Ability to apply technical knowledge. Ability to comprehend and follow instructions: effectively follow instructions from supervisor. Ability to deal with abstract and concrete variables. Ability to interpret technical regulations and instructions. Communication skills: effectively communicate ideas and information both in written and verbal form. Mathematical ability: calculate basic arithmetic problems (addition, subtraction, multiplication and division) without the aid of a calculator. Reading ability: effectively read and understand information contained in memoranda, reports and bulletins, etc. Time management: set priorities in order to meet assign ment deadlines. Environmental and Working Conditions Primarily an inside work environment. Evening and weekend hours required. Education and Experience Two years of study at an accredited college, university or technical school. Experience in a public library or equivalent experience preferred. The City of Muskego is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. ___________________________ ___________________________ Employee's Signature Supervisor's Signature ___________________________ ___________________________ Date Date Approved by the Library Board – June, 2012 Evaluating the Director TE6-1 6 Evaluating the Director Evaluating the library director is often one of the more difficult tasks faced by a public library board of trustees, but it doesn’t need to be. It is only difficult when a board is unsure of the process to follow or the criteria to be used to evaluate the job performance of their director. The following is a discussion of the methodology and criteria a board may use to carry out the review. Though this Essential is a discussion of evaluating the director, some of these methods may be used by the director to evaluate other staff. There are several good reasons for carrying out a review of your library director: A review provides the director with formal feedback on his/her job performance. A review can be a tool for motivation, encouragement, and direction. A review can provide the board with valuable information about the operations and performance of the library. A review can help to establish a record of unsatisfactory performance if there is ever cause to discipline the director or terminate employment. A review can give the board and the director a formal opportunity to evaluate the job description and adjust it as necessary. A well-executed performance review is the culmination of formal and informal communication carried out throughout the year regarding the activities of the director. Problems are best brought to the attention of the director as they occur, rather than stored up for the annual review. Success, accomplishment, and simple hard work or dedication should be acknowledged as it is observed, as well as at the annual review. Who Should Carry Out the Review? Though it is the board as a whole that is responsible for oversight of library operations and the activities of the library director, often boards decide to delegate the task of developing a preliminary evaluation of the director to a personnel committee or specially appointed committee of the board. Whether the whole board takes part or a committee does the work depends on the makeup of the board and the time available to board members. Often a board may have experienced managers or human resource professionals among its members. Other board members may be less experienced in personnel management. The key here is consistency and deciding ahead of time who will take part. At any rate, the entire board should review, discuss, and approve the final written evaluation. Those charged with carrying out the evaluation should avoid relying on chance comments from library employees. Comments solicited from employees with the knowledge of the director can be helpful when solicited in a formal, organized In This Trustee Essential Reasons for evaluating the director Who should carry out the review The basis and criteria for the review Methods and questions to consider TE6-2 Trustee Essentials: A Handbook for Wisconsin Public Library Trustees fashion. Board members should bear in mind that the director is hired to manage the daily operations of the library on behalf of the board and community. The chain of communications should always flow from library employees through the director to the board. The Basis for the Review The performance review should be based on three factors: 1. The director’s performance as it relates to a written job description (see attached sample form, which incorporates points from the sample job description furnished with Trustee Essential #5). 2. A list of objectives for the preceding year jointly written and agreed upon by the director and the board. 3. The success of the library in carrying out service programs, as well as the director’s contribution to that success. The director’s job description should be kept up to date and be a realistic statement of the work that needs to be done. The director needs to know what is expected. For example, what role will the director play in fundraising? Is the director the primary fundraiser, or is a volunteer or member of the board the primary fundraiser? Is the director expected to work a service desk? Is the director expected to attend every city council meeting? A director should not be faulted for failing to do something that was never officially decided at the time of hire or at a later board meeting. Including a discussion of the director’s job description at the time of hire and during the annual performance review provides an opportunity to change the job description as the needs of the organization change. Job descriptions need to change as technology and environmental factors affect them. The library director is the resident authority on what is new at the library and how tasks change in light of new priorities. Board members can learn a lot about the library by discussing changes in staff job descriptions with the director. Establishing a list of objectives for the director is important to assure continued growth for the director as an individual as well as for the organization . Some objectives may be project oriented, such as completing a weeding of the collection in the coming year, or upgrading the automation system. Other objectives may be more personal, such as those contributing to professional development . Though the director should be the one primarily responsible for suggesting his or her objectives for the coming year, they should be discussed and agreed upon by the board. The objectives of the director should be closely related to the strategic plan of the library. Establishing objectives can be an exercise in creativity in searching for new ways to improve the library. Failure to attain some objectives does not necessarily indicate poor job performance. Many times, outside factors may have prevented success or a director may simply have been too ambitious in the number of projects planned for a year. Some objectives may not be reached because they were experimental in nature. The important factors to remember when evaluating Evaluating the Director TE6-3 objectives are progress, initiative, and the willingness of the director to expand the limits of his or her work and understanding. A director who accomplishes all of his/her objectives may be an exceptional employee or may simply have been quite conservative in what he or she set out to do. Assessing the degree to which the director contributes to the success of the organization can be especially helpful to library boards as they evaluate the director. Library board members are continually viewing the library from the outside, since they do not participate in the daily management of the organization. Good board members are library users who experience library services first hand. As community leaders, they are aware of the image of the library within the community. The library board needs to be able to examine the resources of the library and the resourcefulness of the director and see how these have been utilized to manage library services successfully. Examining resource management is a far more reliable tool for reviewing the library director than relying on subjective comments from individuals. The board has a variety of resources at its disposal by which to evaluate resource management. The monthly financial statement and statistical reports are good examples. Your library system office can also suggest a variety of output measures by which the board may judge the success of the library and, by extension, the success of the director. How to Conduct the Review When conducting the annual formal performance review, it is very helpful to have the director fill out review forms as a self-assessment. The board, or review committee, should fill out a second set of forms. By comparing assessments, the director and board can easily establish areas of agreement and work to resolve disagreements. All discussions of the director’s job performance should be carried out in legally posted closed session meetings. (See Trustee Essential #14: The Library Board and the Open Meetings Law.) The director’s self-assessments may or may not be considered part of the permanent record; however, the director should have the opportunity to respond in writing to reviews placed in his or her permanent file . Written comments should always be part of the permanent record with one copy kept at the library and a second copy kept at city hall. No performance review should ever be placed in a personnel file without the knowledge of the director. The director should sign the review indicating that he or she has been given the opportunity to read and discuss the evaluation. Signing a review should not be construed as agreement. The basis of the evaluation should be the up-to-date job description and the annual performance objectives agreed to by the director and board. See the Sample Annual Library Board Calendar (attached to Trustee Essential #4: Effective Board Meetings and Trustee Participation) for a possible evaluation timetable. There are many forms available for your adaptation and use when evaluating a director. Your library system office should be able to furnish you with some samples. (See also the attached Sample Performance Appraisal Form.) Here are some key questions to consider in the evaluation process: TE6-4 Trustee Essentials: A Handbook for Wisconsin Public Library Trustees How well has the director utilized the resources available to him/her? Is library service provided efficiently and effectively at your public library? Does the community like and respect the director? Is he/she accessible? Do people enjoy coming to the library? Is the library in good financial shape? Does the director stay within the budget and provide clear and timely reports to the board? Does the annual budget, as initially drafted by the director, adequately reflect the needs for library service in the community? Is the director successful in obtaining necessary funding (with the help and involvement of the board)? Does the director communicate effectively to staff? Is he/she a good supervisor? Is use of the library increasing? If not, why not? (Success is not strictly the responsibility of the director, but of course he/she has much direct influence.) Is the director creative, willing to try new things, and does he or she give considerable effort to making programs work? Does the director accurately and fully provide the board with the information you need to do your job? Does the director provide the board with well-considered advice? Has the director put appropriate effort into achievement of the annual objectives agreed to between the board and director? Is the director striving to accomplish the goals and objectives of the library’s strategic plan? This Trustee Essential was written to give library trustees a brief overview of the general performance evaluation process. Those boards contemplating establishing a review process, or trustees taking part for the first time, are well advised to contact their system office for assistance. Sources of Additional Information Attached Sample Performance Appraisal Form Your regional library system staff (See Trustee Tool B: Library System Map and Contact Information.) Trustee Essentials: A Handbook for Wisconsin Public Library Trustees was prepared by the DLT with the assistance of the Trustee Handbook Revision Task Force. © 2002, 2012, 2015, 2016 Wisconsin Department of Public Instruction. Duplication and distri- bution for not-for-profit purposes are permitted with this copyright no- tice. This publication is also available online at http://dpi.wi.gov/pld/boa rds-directors/trustee- essentials-handbook Evaluating the Director TE6-5 Sample Performance Appraisal Form [Note: This sample should be adapted to reflect the job description of your director and the needs of your local library.] Job Title: LIBRARY DIRECTOR Name: __________________________________ Date: ______________ Reason for Appraisal: End of Probation___ Annual___ Final___ Other___ Administrative Services Specific Duties: 1. Act as the library board’s executive officer. 2. Serve as the technical adviser to the board. 3. Implement the policies of the library as established by the board. 4. Prepare the draft of the annual library budget for board discussion and approval. 5. Participate in the presentation of the adopted budget to local officials. 6. Receive and expend library funds according to established guidelines, and maintain accurate and up-to-date records showing the status of library finances. 7. Recruit, select, hire, supervise, evaluate, and terminate if necessary, library staff in conformity with library policy and state and federal law (and any applicable local civil service regulations and/or union contracts). 8. Prepare library board meeting agendas and necessary reports in cooperation with the library board president, and notify board members of scheduled meetings. 9. Prepare state annual report for review and approval by the library board. 10. Inform and advise the library board as to local, regional, state, and national developments in the library field and work to maintain communication with other area libraries and the library system. Rating: Excellent < 6 5 4 3 2 1 > Poor Narrative evaluation and assessment of effort in achievement of annual objectives: TE6-6 Trustee Essentials: A Handbook for Wisconsin Public Library Trustees Collection Management Specific Duties: 1. Select or direct the selection of materials for all media and all age groups, based on the library’s approved collection development policy. 2. Catalog and classify library materials according to accepted standards and maintain the public catalog. 3. Process materials to provide appeal, protection, and control. 4. Develop and maintain a regular weeding schedule. 5. Periodically review the collection development policy and make recommendations to the library board for revisions. 6. Oversee the shelving and organization of materials. 7. Prepare and distribute overdue notices to users with overdue or lost materials. 8. Maintain an accurate and up-to-date database of user registrations and activities, including information adequate to support reimbursement requests for nonresident borrowing. Rating: Excellent < 6 5 4 3 2 1 > Poor Narrative evaluation and assessment of effort in achievement of annual objectives: Service and Service Promotion: Specific Duties: 1. Develop and execute an array of service programs to address the various needs of users and to make the library more accessible to all. These might include: preparation and dissemination of bibliographies of popular topics and genre collections; tours of the library for school, daycare, and homeschooling groups; inclusion of interesting displays of an educational or cultural nature; presentations to local organizations or groups on the benefits offered by the library; provision of story time sessions for small children, and teen and adult book discussion sessions; support of a summer reading program; acquisition of special materials and provision of accommodations to encourage use of the library by individuals with special needs; development of a homebound service for residents unable to visit the library. 2. Provide friendly and efficient direct assistance to users checking out materials, requesting directional or community information, or seeking materials or information on specific topics. Evaluating the Director TE6-7 3. Prepare news releases and submissions to the media to announce new or special services and events that spotlight the library. 4. Assist and guide local volunteer groups (e.g., Library Friends) who wish to help with library promotion, fundraising, and enhancement of services. 5. Prepare grant applications, when grant opportunities are offered, in order to supplement local funding of library operations and development. 6. Maintain records showing all programs offered and number of attendees at each program. 7. Continually investigate the value, costs, and logistics of adding library services, new media, and new technologies in order to keep the library current and proactive in its service provision to the public. 8. Conduct ongoing evaluations of existing library programs, services, policies, and procedures, and submit recommendations for improvements to the library board. Rating: Excellent < 6 5 4 3 2 1 > Poor Narrative evaluation and assessment of effort in achievement of annual objectives: Facilities Management Specific Duties: 1. Oversee care and maintenance of the library building and grounds. 2. Oversee the work of custodial staff. 3. Regularly review building needs and advise the board in its planning for future expansion or development. 4. Assess the adequacy of existing facilities in regard to the provision of automated services. Rating: Excellent < 6 5 4 3 2 1 > Poor Narrative evaluation and assessment of effort in achievement of annual objectives: Certification: Board President’s Signature __________________________ Date _________ Library Director’s Signature __________________________ Date _________ Trustee Essentials: A Handbook for Wisconsin Public Library Trustees was prepared by the DLT with the assistance of the Trustee Handbook Revision Task Force. © 2002, 2012, 2015, 2016 Wisconsin Department of Public Instruction. Duplication and distri- bution for not-for-profit purposes are permitted with this copyright no- tice. This publication is also available online at http://dpi.wi.gov/pld/boa rds-directors/trustee- essentials-handbook